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8. Customer care and warranty

8.2  Customer Care & Warranty

For warranty coverage information and additional support requirement valid for your region, please visit 
www.philips.com/support website for details.  You may also contact your local Philips Customer Care 
Center number listed below.

Contact Information for WESTERN EUROPE region:

Country

ASC

Consumer care number

Price

Germany

Siemens I&S

+49 01803 386 853

€

 0.09

United Kingdom

Invec Scotland

+44 0207 949 0069 

Local call tariff

Ireland 

Invec Scotland

+353 01 601 1161

 Local call tariff

Spain

Eatsa Spain 

+34 902 888 785 

€

 0.10

Finland

A-novo

 +358 09 2290 1908 

Local call tariff

France

A-novo

+33 082161 1658 

€

 0.09

Greece

Allman Hellas

+30 00800 3122 1223 

Free of charge

Italy

A-novo

+39 840 320 041 

€

 0.08

Netherlands

E Care

+31 0900 0400 063

€

 0.10

Denmark 

A-novo

+45 3525 8761

 Local call tariff

Norway 

A-novo

+47 2270 8250 

Local call tariff

Sweden

A-novo

+46 08 632 0016

 Local call tariff

Poland

Zolter

+48 0223491505 

Local call tariff

Austria

Siemens I&S

+43 0810 000206 

€

 0.07

Belgium 

E Care

+32 078 250851 

€

 0.06

Luxembourg 

E Care

+352 26 84 30 00

 Local call tariff

Portugal 

Eatsa Spain 

+351 2 1359 1440

 Local call tariff

Switzerland 

A-novo

+41 02 2310 2116 

Local call tariff

Содержание Brilliance 273P3Q

Страница 1: ...www philips com welcome EN User manual 1 Customer care and warranty 35 Troubleshooting FAQs 40 273P3Q Brilliance ...

Страница 2: ...3 1 SmartImage 8 3 2 SmartContrast 9 3 3 Philips SmartControl Premium 10 3 4 SmartDesktop Guide 17 4 Power Sensor 22 5 Technical Specifications 24 5 1 Resolution Preset Modes 27 6 Power Management 28 7 Regulatory Information 29 8 Customer care and warranty 35 8 1 Philips Flat Panel Monitors Pixel Defect Policy 35 8 2 Customer Care Warranty 37 9 Troubleshooting FAQs 40 9 1 Troubleshooting 40 9 2 Sm...

Страница 3: ... wait for 6 seconds before attaching the power cable or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop ...

Страница 4: ...ld be opened only by qualified service personnel If there is any need for any document for repair or integration please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monit...

Страница 5: ...ganization that serves your household or the store at which you purchased the product Your new monitor contains materials that can be recycled and reused Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of All redundant packing material has been omitted We have done our utmost to make the packaging easily separabl...

Страница 6: ...ccess the OSD menu Return to previous OSD level Power sensor To switch monitor s power ON and OFF To adjust the OSD menu To adjust volume of the display 2 Setting up the monitor 2 1 Installation 273P3Q Package contents VGA optional Display Port Cable optional DVI optional 2 0 1 1 K o n i n k l i j k e P h i l i p s E l e c t r o n i c s N V A l l r i g hts reserved Unauthorized duplication is a vi...

Страница 7: ...an overall view of the structure of the On Screen Display You can use this as a reference when you want to work your way around the different adjustments later on Main menu Sub menu Auto Input VGA DVI DisplayPort Power Sensor On 0 1 2 3 4 Off Audio Stand Alone On Off On Off Mute DP Audio In DP Audio Picture Wide Screen 4 3 0 100 0 100 On Off 1 8 2 0 2 2 2 4 2 6 Picture Format Brightness Contrast S...

Страница 8: ...1920 x 1080 at 60 Hz When the monitor is powered on at a different resolution an alert is displayed on screen Use 1920 x 1080 at 60 Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt Swivel 65 65 Pivot 0 90 Height adjustment 110mm ...

Страница 9: ...e Base Stand and Base Remove the Base Condition ForVESA standard mounting applications 273P3Q 1 Remove the 4 screws 2 Remove the base from the monitor Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface 100mm 100mm ...

Страница 10: ...nt displayed on your screen Based on a scenario you select SmartImage dynamically enhances the contrast color saturation and sharpness of images to enhance the contents being displayed all in real time with the press of a single button How to enable SmartImage 1 Press to launch the SmartImage on screen display 2 Keep pressing to toggle between Office Photo Movie Game Economy and Off 3 The SmartIma...

Страница 11: ...profile brightness contrast are adjusted and backlighting finetuned for just right display of everyday office applications and lower power consumption Off No optimization by SmartImage 3 2 SmartContrast What is it Unique technology that dynamically analyzes displayed content and automatically optimizes a Monitor s contrast ratio for maximum visual clarity and viewing enjoyment stepping up backligh...

Страница 12: ...ips monitors Installation Follow the instruction and complete the installation You can launch after installation is completed If you want to launch later you can either click the shortcut on desktop or toolbar First launch Wizard The first time after installation of Smart Control Premium it will automatically go to Wizard for first time launch The wizard will guide you through adjust ment your mon...

Страница 13: ... you to adjust RGB Black Level White Point Color Calibra tion and SmartImage Please refer to SmartImage section You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration ...

Страница 14: ...utton 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view buttons 6 Must have patent info in calibration screen First color Calibration Screen Previous button is disabled until the sec ond color screen Next goes to the succeeding target 6 targets Finally go to File Presets pane Cancel closes the UI and returns to th...

Страница 15: ... Deterrence Mode from the drop down Plug Ins menu To enableTheft Deterrence clicking Enable Theft Deterrence Mode button brings up the following screen User can enter PIN between 4 and 9 digits numbers only After entering PIN Accept button takes user to the pop up dialog box on the fol lowing page Minimum minutes set to 5 Slider set to 5 by default Does not require the display be attached to a dif...

Страница 16: ...u displays SmartControl Premium se lections for Select Preset and Tune Display in the desktop right click context menu Disabled removes SmartControl Premium from the right click context menu Enable Task Tray icon is checked On by default Enable context menu shows the task tray menu for SmartControl Pre mium A right click on the task tray icon displays the menu options for Help Tech nical Support C...

Страница 17: ... are available All other SmartControl Premium tabs are not available Display the Source instruction pane and current input source setting On single input displays this pane will not be visible Options Audio Will only be active when selecting Audio from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Option Auto Pivot ...

Страница 18: ...text Menu has been checked in the Options Preferences pane then the menu will be visible The Context Menu has four entries SmartControl Premium When selected the About Screen is displayed Select Preset Provides a hierarchical menu of saved presets for immediate use A check mark shows the currently selected preset Facoty Preset can also be called from the drop down menu Tune Display Opens the Smart...

Страница 19: ... menu double click the desktop PC icon or restart the system Task Tray Menu Disabled When theTaskTray is disabled in the preference folder only the EXIT selection is available To completely remove SmartControl Premium from the task tray disable Run at Startup in Options Preferences 3 4 SmartDesktop Guide SmartDesktop SmartDesktop is in SmartControl Premium Install SmartControl Premium and select S...

Страница 20: ...nce properties for more color options Click Effects button check Show window contents while dragging XP Display Properties Appearance Effects check Show window contents while dragging Win 7 No other alternative path available Title Bar Options Desktop partition can be accessed from the title bar of the active window This provides a quick and easy way to manage the desktop as well as sending any wi...

Страница 21: ...o any partition without having to drag and drop Releasing the mouse will send the window to the highlighted partition Task Tray Right Click The task tray also contains most of the features supported in the title bar with the exception of automatically sending a window to any partition Find Windows In some cases the user may have sent multiple windows to the same partition Find Windows will show al...

Страница 22: ...horizontal top Partition 2 horizontal center Partition 3 horizontal bottom For 270 Partition 3 horizontal top Partition 2 horizontal center Partition 1 horizontal bottom Vertical Split Left Assesses the screen resolution and divides the display into two vertical regions the left hand side is a single region the right hand side is split into two evenly sized regions For 90 Partition 1 on top Partit...

Страница 23: ... 270 Partition 1 on left sideVertical Partition 2 3 on right sideVertical Horizontal Split Bottom Assesses the screen resolution and divides the display into two evenly sized horizontal regions the bottom region is single the top region is spilt into two evenly sized regions For 90 Partition 1 2 on right sideVertical Partition 3 on left sideVertical For 270 Partition 1 2 on left sideVertical Parti...

Страница 24: ...or automatically reduces the power consumption upto 80 Setting Default settings At its default setting Setting 3 PowerSensor is designed to detect the presence of the user located between 30 and 100 cm 12 and 40 inches from the display and within five degrees left or right of the monitor Custom settings If you prefer to be in a position outside the perimeters listed above choose a higher strength ...

Страница 25: ...erly detects you in your current position PowerSensor function is designed to work in Landscape mode horizontal position only After PowerSensor turn on it will automatically turn Off if the monitor is used in Portrait mode 90 degree vertical position it will automatically turn ON if monitor is returned to its default Landscape position Note A manually selected PowerSensor mode will remain operatio...

Страница 26: ...uency 30kHz 83kHz sRGB YES Connectivity Signal input DVI digital VGA Analog DisplayPort USB USB 2 0 x 3 Input Signal Separate Sync Sync on Green Audio In Out PC audio in headphone out Convenience User Convenience Smartimage Volume Power On Off Sensor back Menu OK OSD Languages English French German Italian Russian Spanish Simplified Chinese Portuguese Plug Play Compatibility DDC CI sRGB Windows 7 ...

Страница 27: ... Dimension Product with stand WxHxD 642 x 528 x 244 mm Product without stand WxHxD 642 x 391 x 65 mm Weight Product with stand 7 65 kg Product without stand 5 25 kg Product with packaging 10 79 kg Operating Condition Temperature range operation 0 C to 40 C Temperature range Non operation 20 C to 60 C Relative humidity 20 to 80 Altitude Operation 12 000 ft 3 658 m Non operation 40 000 ft 12 192 m M...

Страница 28: ...d or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change without notice Go to www philips com support to download the latest version of leaflet ...

Страница 29: ... input H freq kHz Resolution V freq Hz 35 000 640 x 480 67 31 469 640 x 480 60 31 469 720 x 400 70 37 879 800 x 600 60 48 363 1024 x 768 60 44 772 1280 x 720 60 63 891 1280x1024 60 55 935 1440x900 60 65 290 1680x1050 60 67 500 1920x1080 60 Note Please notice that your display works best at native resolution of 1920 X 1080 60Hz For best display quality please follow this resolution recommendation ...

Страница 30: ...owing table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED color Active ON Yes Yes 35 8 W typ White Sleep OFF No No 0 5 W typ White blinking Switch Off OFF 0 3 W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 1920 x 1080 Contrast 50 Brightne...

Страница 31: ...in problems Important parameters are luminance contrast resolution black level gamma curve colour and luminance uniformity and colour rendering Products are tested according to rigorous safety standards at impartial laboratories Electric and magnetic fields emissions as low as normal household background levels Low acoustic noise emissions when applicable Some of the Environmental features of the ...

Страница 32: ... This product is in conformity with the following standards EN60950 1 2006 Safety requirement of Information Technology Equipment EN55022 2006 Radio Disturbance requirement of Information Technology Equipment EN55024 1998 A1 2001 A2 2003 Immunity requirement of Information Technology Equipment EN61000 3 2 2006 Limits for Harmonic Current Emission EN61000 3 3 1995 A1 2001 A2 2005 Limitation of Volt...

Страница 33: ...the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the monitor when connecting this monitor t...

Страница 34: ...en matière de conformité est susceptible d interdire à l utilisateur l usage du présent équipement N utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification Notice...

Страница 35: ... festgelegten Vorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgefüh...

Страница 36: ...cts or commonly referred to as China RoHS All products including CRT and Monitor which are produced and sold for China market have to meet China RoHS request 环保使用期限 此标识指期限 十年 电子信息产品中含有 的有毒有害物质或元素在正常使用的条件 下不会发生外泄或突变 电子信息产品用户 使用该电子信息产品不会对环境造成严重 污染或对其人身 财产造成严重损害的期 限 废弃电器电子产品回收处理管理条例 提示性 说明 为了更好地关爱及保护地球 当用户不再需要此 产品或产品寿命终止时 请遵守国家废弃电器电 子产品回收处理相关法律法规 将其交给当地具 有国家认可的回收处理资质的厂商进行回收处 理 ...

Страница 37: ...tandards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pixel When...

Страница 38: ...due to pixel defects during the warranty period aTFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 ...

Страница 39: ... 353 01 601 1161 Local call tariff Spain Eatsa Spain 34 902 888 785 0 10 Finland A novo 358 09 2290 1908 Local call tariff France A novo 33 082161 1658 0 09 Greece Allman Hellas 30 00800 3122 1223 Free of charge Italy A novo 39 840 320 041 0 08 Netherlands E Care 31 0900 0400 063 0 10 Denmark A novo 45 3525 8761 Local call tariff Norway A novo 47 2270 8250 Local call tariff Sweden A novo 46 08 632...

Страница 40: ...INE NA Comel 380 562320045 NA Topaz Service Company 38 044 245 73 31 Russia NA CPS 7 495 645 6746 for repair NA CEEE Partners 7 495 645 3010 for sales Slovakia NA Datalan Service 421 2 49207155 Turkey NA Techpro 90 212 444 4 832 Czech Rep NA Asupport 800 100 697 Hungary NA Serware 36 1 2426331 NA Profi Service 36 1 814 8080 Contact Information for LATIN AMERICA region Country Call center Consumer ...

Страница 41: ...gapore Pte Ltd Philips Consumer Care Center 65 6882 3999 Taiwan PCCW Teleservices Taiwan FETEC CO 0800 231 099 Thailand NA Axis Computer System Co Ltd 662 934 5498 South Africa NA SylvaraTechnologies Pty Ltd 086 0000 888 UNITED ARAB EMIRATES NA AL SHAHD COMPUTER L L C 00971 4 2276525 Israel NA Eastronics LTD 1 800 567000 Vietnam NA FPT Service Informatic Company Ltd 84 8 38248007 Ho Chi Minh City ...

Страница 42: ...r to the Quick Start Guide Check to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not...

Страница 43: ...moving screen saver program when you leave your monitor unattended Always activate a periodic screen refresh application if your Monitor will display unchanging static content Failure to activate a screen saver or a periodic screen refresh application my result in severe burn in or after image or ghost image symptoms will not disappear and cannot be repaired The damage mentioned above is not cover...

Страница 44: ...um when clicking on SmartControl Premium tab nothing shows up after a while or a failure message shows what happened Ans It might be your graphic adaptor is not compatible with the SmartControl Premium If your graphic adaptor is one of the above mentioned brands try to download the most updated graphic adaptor driver from corresponding companies web site Install the driver Remove SmartControl Prem...

Страница 45: ... user manual to install the drivers Your computer may ask you for monitor drivers inf and icm files or a driver disk when you first install your monitor Follow the instructions to insert the companion CD ROM included in this package Monitor drivers inf and icm files will be installed automatically Q4 How do I adjust the resolution Ans Your video card graphic driver and monitor together determine t...

Страница 46: ...e contact your Philips sales representative for more information Q10 Are Philips Monitors Plug and Play Ans Yes the monitors are Plug and Play compatible with Windows 7 Vista XP NT Mac OSX Linux Q11 What is Image Sticking or Image Burn in or After Image or Ghost Image in Monitor panels Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after...

Страница 47: ...s reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N V and are used under license from Koninklijke Philips Electronics N V Specifications are subject to change without notice Version M3273QE1T ...

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