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249C4Q

User manual

Customer care and warranty

Troubleshooting & FAQs

Содержание Brilliance 249C4Q Brilliance 249C4QH

Страница 1: ...www philips com welcome 249C4Q EN User manual 1 Customer care and warranty 31 Troubleshooting FAQs 36 ...

Страница 2: ...tImage 8 3 2 SmartKolor 9 3 3 SmartContrast 9 3 4 SmartSharpness 9 3 5 Philips SmartControl Premium 10 3 6 SmartDesktop Guide 16 4 Technical Specifications 21 4 1 Resolution Preset Modes 23 5 Power Management 24 6 Regulatory Information 25 7 Customer care and warrant 31 7 1 Philips Flat Panel Monitors Pixel Defect Policy 31 7 2 Customer Care Warranty 33 8 Troubleshooting FAQs 36 8 1 Troubleshootin...

Страница 3: ...able or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation M...

Страница 4: ...air or integration please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating ins...

Страница 5: ...ganization that serves your household or the store at which you purchased the product Your new monitor contains materials that can be recycled and reused Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of All redundant packing material has been omitted We have done our utmost to make the packaging easily separabl...

Страница 6: ...rt at www philips com welcome Quick Start 249C4Q VGA optional DVI optional HDMI optional Note Use only the AC DC adapter model Philips ADPC1245 Installation 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 Hold the monitor and base with both hands Gently bend the base vertically down to a fixed angle 3 To retain the monitor bend the base vertica...

Страница 7: ...2 3 3 2 4 1 1 AC DC power input 2 VGA input 3 DVI input 4 Kensington anti theft lock Connect to PC 1 Turn off your computer and unplug its power cord 2 Connect the VGA or DVI cable for video connection 3 Connect the DC power input to your monitor 4 Plug the power cord of the AC DC adapter into a nearby AC power outlet 5 Turn on your computer and monitor If the monitor displays images the installat...

Страница 8: ...Movie Game Economy Off Description of the On Screen Display What is On Screen Display OSD On Screen Display OSD is a feature in all Philips LCD monitors It allows an end user to adjust screen performance or select functions of the monitors directly through an on screen instruction window A user friendly on screen display interface is shown as below Basic and simple instruction on the control keys ...

Страница 9: ...taliano Português Русский 简体中文 Color 5000K 6500K 7500K 8200K 9300K 11500K Red 0 100 Green 0 100 Blue 0 100 Color Temperature sRGB User Define Audio optional On Off Stand Alone On Off Mute VGA HDMI1 optional HDMI2 optional Input Off Fast Faster Fastest SmartResponse On Off Pixel Orbiting On Off Over Scan DVI optional On Off SmartKolor On Off SmartText On Off SmartContrast 1 8 2 0 2 2 2 4 2 6 Gamma ...

Страница 10: ...SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation 4 When SmartImage is enabled the sRGB scheme is disabled automatically To use sRGB you need to disable SmartImage with the button at the front bezel of your monitor Except using key to scroll down you can also press buttons to choose and press OK to confirm selection and close the SmartIm...

Страница 11: ... a Monitor s contrast ratio for maximum visual clarity and viewing enjoyment stepping up backlighting for clearer crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds Why do I need it You want the very best visual clarity and viewing comfort for every type of content SmartContrast dynamically controls contrast and adjusts backlighting for clear crisp ...

Страница 12: ...ith Philips monitors Installation Follow the instruction and complete the installation You can launch after installation is completed If you want to launch later you can either click the shortcut on desktop or toolbar First launch Wizard The first time after installation of Smart Control Premium it will automatically go to Wizard for first time launch The wizard will guide you through adjust ment ...

Страница 13: ...nu allows you to adjust RGB Black Level White Point Display Gamma Calibration SmartImage and SmartKolor You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration ...

Страница 14: ...for color calibration to happen dimes out start and quick view buttons 6 Must have patent info in calibration screen First Color Calibration Screen Previous button is disabled until the sec ond color screen Next goes to the succeeding target 6 targets Final next goes File Presets pane Cancel closes the UI and returns to the plug in page SmartImage Allow users to change setting for better display s...

Страница 15: ...On by default Enable context menu shows the task tray menu for SmartControl Premium A right click on the task tray icon displays the menu options for Help Technical Support Check for Update About and Exit When Enable task tray menu is disabled the task tray icon will only display Exit Run at Startup is checked On by default When disabled SmartControl Premium will not launch at start or be in the t...

Страница 16: ...om the drop down Plug in menu To enableTheft Deterrence click on On button to bring up the following screen User can enter PIN between 4 and 9 digits numbers only After entering PIN Accept button takes user to the pop up dialog box on the fol lowing page Minimum minutes set to 5 Slider set to 5 by default Does not require the display be attached to a different host to go into Theft Deter rence mod...

Страница 17: ...ontext Menu has been checked in the Options Preferences pane then the menu will be visible The Context Menu has four entries SmartControl Premium When selected the About screen is displayed Select Preset Provides a hierarchical menu of saved presets for immediate use A check mark shows the currently selected preset Factory Preset can also be called from the drop down menu Tune Display Opens the Sm...

Страница 18: ...ptions Preferences Note All the illustrations in this section are for reference only SmartControl software version might be changed without notification Please always check official Portrait website www portrait com dtune phl enu index to download the latest version of CmartControl software 3 6 SmartDesktop Guide SmartDesktop SmartDesktop is in SmartControl Premium Install SmartControl Premium and...

Страница 19: ...e the desktop as well as sending any window to any partition without having to drag and drop Move the cursor into the active window s title bar to access the drop down menu Right Click Menu Right click on the Desktop Partition icon to view the drop down menu 1 Find Windows In some cases the user may have sent multiple windows to the same partition Find Window will show all open windows and move th...

Страница 20: ...tion of automatically sending a window to any partition Find Windows In some cases the user may have sent multiple windows to the same partition Find Window will show all open windows and move the selected window to the forefront Desktop Partition Desktop Partition shows the current selected partition and allows the user to quickly change to any of the partitions shown in the drop down Identify Pa...

Страница 21: ...horizontal top Partition 2 horizontal center Partition 3 horizontal bottom For 270 Partition 3 horizontal top Partition 2 horizontal center Partition 1 horizontal bottom Vertical Split Left Assesses the screen resolution and divides the display into two vertical regions the left hand side is a single region the right hand side is split into two evenly sized regions For 90 Partition 1 on top Partit...

Страница 22: ... 270 Partition 1 on left sideVertical Partition 2 3 on right sideVertical Horizontal Split Bottom Assesses the screen resolution and divides the display into two evenly sized horizontal regions the bottom region is single the top region is spilt into two evenly sized regions For 90 Partition 1 2 on right sideVertical Partition 3 on left sideVertical For 270 Partition 1 2 on left sideVertical Parti...

Страница 23: ... Hz 76 Hz Horizontal Frequency 30 kHz 83 kHz sRGB YES Connectivity Signal Input 249C4QH HDMI1 HDMI2 Digital VGA Analog 249C4Q DVI Digital VGA Analog Input Signal Separate Sync Sync on Green Convenience User Convenience OSD Languages English French German Spanish Italian Russian Simplified Chinese Portuguese Other Convenience Kensington Lock Plug Play Compatibility DDC CI sRGB Windows 7 Vista XP Ma...

Страница 24: ...ration 40 000ft 12 192m MTBF 30 000hrs Environmental ROHS YES EPEAT Silver www epeat net Packaging 100 recyclable Specific Substances 100 PVC BFR free housing EnergyStar Yes Compliance and standards Regulatory Approvals CE Mark FCC Class B SEMKO UL cUL BSMI GOST ISO 9241 307 TCO 5 2 Cabinet Color Black Finish Glossy Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Plea...

Страница 25: ...0 59 94 35 00 640 x 480 66 67 37 86 640 x 480 72 81 37 50 640 x 480 75 00 37 88 800 x 600 60 32 46 88 800 x 600 75 00 48 36 1024 x 768 60 00 60 02 1024 x 768 75 03 63 89 1280 x 1024 60 02 79 98 1280 x 1024 75 03 55 94 1440 x 900 59 89 70 64 1440 x 900 74 98 65 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 Note Please notice that your display works best at native resolution of 1920 x 1080 60Hz For b...

Страница 26: ...ows the power consumption and signaling of this automatic power saving feature The following setup is used to measure power consumption on this monitor Native resolution 1920 x 1080 Contrast 50 Brightness 250 nits Color temperature 6500k with full white pattern Note This data is subject to change without notice Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active O...

Страница 27: ...lectric and magnetic fields emissions as low as normal household background levels Low acoustic noise emissions when applicable Some of the Environmental features of the TCO Certified for displays The brand owner demonstrates corporate social responsibility and has a certified environmental management system EMAS or ISO 14001 Very low energy consumption both in on and standby mode minimize climate...

Страница 28: ...e use of primary materials Reduce use of toxic materials Avoid the disposal of hazardous waste EPEAT S requirement that all registered products meet ENERGY STAR s energy efficiency specifications means that these products will consume less energy throughout their life CE Declaration of Conformity This product is in conformity with the following standards EN60950 1 2006 Safety requirement of Inform...

Страница 29: ... connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device To prevent damage which may result in fire or shock hazard do not ...

Страница 30: ...t équipement N utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit a t...

Страница 31: ... festgelegten Vorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgefüh...

Страница 32: ...毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 Cr6 多溴联苯 PBB 多溴二苯醚 PBDE 外壳 O O O O O O 液晶显示屏灯管 X O O O O O 电路板组件 X O O O O O 电源适配线 X O O O O O 电源线连接线 X O O O O O 电路板组件包括印刷电路板及其构成的零部件如电阻电容集成电路连接器等 O 表示该有毒有害物质在该部件所有均质材料中的含量均在电子信息产品中有毒有害物质的限量要求标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出电子信息产品中有毒有害物质的限量要求标准规定的限量要求但是上表中打 X 的部件符合欧盟RoHS法规要求属于豁免的部分环保使用期限此标识指期限十年电子信息产品中含有的有毒有害物质或元素在正常使用的条件下不会发生外泄或突变电子信息产...

Страница 33: ...owever pixel or sub pixel defects on theTFT Monitor panels used in flat panel monitors are sometimes unavoidable No manufacturer can guarantee that all panels will be free from pixel defects but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty This notice explains the different types of pixel defects and defines acceptable defec...

Страница 34: ...due to pixel defects during the warranty period aTFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 ...

Страница 35: ... 353 01 601 1161 Local call tariff Spain Eatsa Spain 34 902 888 785 0 10 Finland A novo 358 09 2290 1908 Local call tariff France A novo 33 082161 1658 0 09 Greece Allman Hellas 30 00800 3122 1223 Free of charge Italy A novo 39 840 320 041 0 08 Netherlands E Care 31 0900 0400 063 0 10 Denmark A novo 45 3525 8761 Local call tariff Norway A novo 47 2270 8250 Local call tariff Sweden A novo 46 08 632...

Страница 36: ...ine NA Comel 380 562320045 NA Topaz Service Company 38 044 245 73 31 Russia NA CPS 7 495 645 6746 for repair NA CEEE Partners 7 495 645 3010 for sales Slovakia NA Datalan Service 421 2 49207155 Turkey NA Techpro 90 212 444 4 832 Czech Rep NA Asupport 800 100 697 Hungary NA Serware 36 1 2426331 NA Profi Service 36 1 814 8080 Contact Information for LATIN AMERICA region Country Call center Consumer ...

Страница 37: ...gapore Pte Ltd Philips Consumer Care Center 65 6882 3999 Taiwan PCCW Teleservices Taiwan FETEC CO 0800 231 099 Thailand NA Axis Computer System Co Ltd 662 934 5498 South Africa NA SylvaraTechnologies Pty Ltd 086 0000 888 United Arab Emirates NA AL SHAHD COMPUTER L L C 00971 4 2276525 Israel NA Eastronics LTD 1 800 567000 Vietnam NA FPT Service Informatic Company Ltd 84 8 38248007 Ho Chi Minh City ...

Страница 38: ...he monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnec...

Страница 39: ...as monitor s recommended screen native resolution Green red blue dark and white dots appears on the screen The remaining dots are normal characteristic of the liquid crystal used in today s technology Please refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls For further assistance re...

Страница 40: ...ion in order to establish ownership of the monitor 8 3 General FAQs Q1 When I install my monitor what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this monitor 1920 x 1080 60 Hz Unplug all cables then connect your PC to the monitor that you used previously In the Windows Start Menu select Settings Control Panel In the Control Panel Window select the...

Страница 41: ...rrow to select the option Color then press OK to enter color setting there are three settings as below 1 ColorTemperature The six settings are 5000K 6500K 7500K 8200K 9300K and 11500K With settings in the 5000K range the panel appears warm with a red white color tone while a 11500K temperature yields cool bluewhite toning 2 sRGB This is a standard setting for ensuring correct exchange of colors be...

Страница 42: ...e your monitor unattended Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content Warning Failure to activate a screensaver or a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Q...

Страница 43: ...s reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N V and are used under license from Koninklijke Philips Electronics N V Specifications are subject to change without notice Version M4249CQ1T ...

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