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9.Troubleshooting & FAQs

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Содержание Brillance 272B7

Страница 1: ...www philips com welcome 272B7 EN User manual 1 Customer care and warranty 23 Troubleshooting FAQs 30 ...

Страница 2: ...emove the Base Assembly for VESA Mounting 11 3 Image Optimization 12 3 1 SmartImage 12 3 2 SmartContrast 13 4 PowerSensor 14 5 Built in Webcam with Microphone 16 6 Technical Specifications 18 6 1 Resolution Preset Modes 21 7 Power Management 22 8 Customer care and warranty 23 8 1 Philips Flat Panel Monitors Pixel Defect Policy 23 8 2 Customer Care Warranty 25 9 Troubleshooting FAQs 26 9 1 Troubles...

Страница 3: ...he ventilation holes on the cabinet When positioning the monitor make sure the power plug and outlet are easily accessible If turning off the monitor by detaching the power cable or DC power cord wait for 6 seconds before attaching the power cable or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with ...

Страница 4: ... or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in LCD panel technology In most cases the burned in or after imaging or ghost imaging will disappear gradually over a period of time after the power has been switched off Warning Failure to activate a screen saver or a periodic screen refresh application may result in severe burn in or after image or...

Страница 5: ...cal and Electronic Equipment WEEE This marking on the product or on its packaging illustrates that under European Directive 2012 19 EU governing used electrical and electronic appliances this product may not be disposed of with normal household waste You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection To determine the locatio...

Страница 6: ...e management primarily entails participation in national take back initiatives and recycling programs whenever possible preferably in cooperation with competitors which recycle all materials products and related packaging material in accordance with all Environmental Laws and taking back program with the contractor company Your display is manufactured with high quality materials and components whi...

Страница 7: ... from Koninklijke Philips N V Monitor drivers SmartControl software User s Manual 使用前请阅读使用说明保留备用 VGA DP Power Audio HDMI USB 272B7QPTKEB CD mini DP 272B7QPTKEB Different according to region Install the base 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 Hold the stand with both hands 1 Gently attach the stand to the VESA mount area until the...

Страница 8: ...put 6 VGA input 7 AC power input 8 Power Switch 9 USB upstream 10 USB fast charger USB downstream 272B7QPTKEB 1 12 11 10 2 3 7 4 5 6 8 9 Fast Charger 1 Kensington anti theft lock 2 HDMI input 3 Display port input 4 mini Display port input 5 VGA input 6 DisplayPort output 7 Audio input Earphone jack 8 AC power input 9 Power Switch 10 USB upstream 11 USB downstream 12 USB fast charger ...

Страница 9: ...er and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor Description of the control buttons 272B7QPJEB 7 6 2 5 4 3 1 Switch monitor s power ON and OFF Access the OSD menu Confirm the OSD adjustment Adjust the OSD menu PowerSensor Change the signal input source Return to previous OSD level SmartI...

Страница 10: ...nd OFF Access the OSD menu Confirm the OSD adjustment Adjust the OSD menu PowerSensor Change the signal input source Return to previous OSD level SmartImage hot key There are 6 modes to select Office Photo Movie Game Economy Off 8 Webcam activity light 9 2 0 Megapixel Webcam 10 Microphone ...

Страница 11: ...Color Audio Audio In HDMI DisplayPort Mini DP available for selective models PowerSensor Picture Format Brightness Contrast Horizontal Vertical Transparency OSD Time Out Auto V Position Phase Clock Resolution Notification Reset Information English Deutsch Español Ελληνική Français Italiano Maryar Nederlands Português Português do Brazil Polski Русский Svenska Suomi Türkçe Čeština Українська 简体中文繁...

Страница 12: ... Hz When the monitor is powered on at a different resolution an alert is displayed on screen Use 2560 1440 60 Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt 20 5 Swivel 175 175 Height adjustment 272B7QPJEB 130mm 272B7QPTKEB 150mm Pivot 90 0 ...

Страница 13: ... the monitor base to its maximum height 2 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen Then lift the monitor stand 3 While keeping the release button pressed tilt the base and slide it out Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface VESA Mounting Screw M4 Always contact manufacturer for wall mount installation 100...

Страница 14: ...hat analyzes the content displayed on your screen Based on a scenario you select SmartImage dynamically enhances the contrast color saturation and sharpness of images to enhance the contents being displayed all in real time with the press of a single button How to enable SmartImage 1 Press to launch the SmartImage on screen display 2 Keep pressing to toggle among Office Photo Movie Game Economy an...

Страница 15: ... lower power consumption Off No optimization by SmartImage 3 2 SmartContrast What is it Unique technology that dynamically analyzes displayed content and automatically optimizes a Monitor s contrast ratio for maximum visual clarity and viewing enjoyment stepping up backlighting for clearer crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds Why do I ...

Страница 16: ...erSensor efficiency and proper detection please position yourself directly in front of your monitor If you choose to position yourself more than 100 cm or 40 inches from the monitor use the maximum detection signal for distances up to 120 cm or 47 inches Setting 4 Since some dark colored clothing tends to absorb infrared signals even when the user is within 100 cm or 40 inches of the display step ...

Страница 17: ...ote A manually selected PowerSensor mode will remain operational unless and until it is readjusted or the default mode is recalled If you find that the PowerSensor is excessively sensitive to nearby motion for some reason please adjust to a lower signal strength ...

Страница 18: ...mpliant Audio Class compliant under USB 2 0 standard Processor 1 6GHz or above RAM 512MB for XP 1GB for Vista and Windows7 Hard disk space minimum 200MB USB USB 2 0 or above UVC UAC support 5 2 Using the device Philips monitor with webcam device transmits video and sound data through USB port It can be enabled by simply connecting your USB cable from your PC to the USB upstream of USB hub on the s...

Страница 19: ...or video phone call program Make sure the person that you are calling has compatible video calling software The video and audio performance quality depends on the bandwidth available on both ends The person you are calling must have similar capability of devices and software ...

Страница 20: ...al Input Output VGA Analog HDMI Digital DisplayPort mini DP 272B7QPTKEB DisplayPort Out 272B7QPTKEB USB 272B7QPJEB USB 3 0 2 includes 1 fast charger 272B7QPTKEB USB 3 0 3 includes 1 fast charger Input Signal Separate Sync Sync on Green Audio In Out PC audio in headphone out Convenience Built in speaker 2 W x 2 User Convenience OSD Languages English German Spanish Greek French Italian Hungarian Dut...

Страница 21: ...U hr 1 02 BTU hr Off 1 02 BTU hr 1 02 BTU hr 1 02 BTU hr Off AC switch 0 BTU hr 0 BTU hr 0 BTU hr On Mode ECO mode 20 7W typ PowerSensor 7 8W typ Power LED indicator On mode White Standby Sleep mode White blinking Power Supply Built in 100 240V AC 50 60Hz Dimensions Product with stand WxHxD 614 x 548 x 257 mm Product without stand WxHxD 614 x 372 x 56 mm Product with packaging WxHxD 690 x 458 x 25...

Страница 22: ...gulatory Approvals CE Mark FCC Class B SEMKO cETLus CU EAC TCO Edge TUV GS TUV ERGO EPA WEEE UKRAINIAN ICES 003 Cabinet Color Silver Black Finish Texture Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change without notice Go to www philips com support to download the latest ...

Страница 23: ...80 75 00 35 16 800 x 600 56 25 37 88 800 x 600 60 32 46 88 800 x 600 75 00 48 08 800 x 600 72 19 47 73 832 x 624 74 55 48 36 1024 x 768 60 00 56 48 1024 x 768 70 07 60 02 1024 x 768 75 03 44 77 1280 x 720 59 86 60 1280 x 960 60 63 89 1280 x 1024 60 02 79 98 1280 x 1024 75 03 55 94 1440 x 900 59 89 65 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 88 79 2560 x 1440 59 95 Note Please notice that your ...

Страница 24: ...table shows the power consumption and signaling of this automatic power saving feature 272B7QPJEB Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 38 9W typ 62W max White Sleep Standby OFF No No 0 3W typ White blink Switch Off OFF 0W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 2560 1440 Contrast ...

Страница 25: ... higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together app...

Страница 26: ... in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables Three adjacent lit sub pixels one white pixel Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots Black Dot Defects Black dot defects appear as pixels or sub pixels t...

Страница 27: ...nisation for Standardisation ISO per 2008 11 13 8 2 Customer Care Warranty For warranty coverage information and additional support requirements valid for your region please visit www philips com support website for details or contact your local Philips Customer Care Center For extended warranty if you would like to extend your general warranty period an Out of Warranty service package is offered ...

Страница 28: ...6 Mon to Fri 9am 6pm Cyprus Alman 800 92 256 Free of charge Mon to Fri 9am 6pm Denmark Infocare 45 3525 8761 L o c a l c a l l tariff Mon to Fri 9am 6pm Finland Infocare 3 5 8 0 9 2 2 9 0 1908 L o c a l c a l l tariff Mon to Fri 9am 6pm France Mainteq 33 082161 1658 0 09 Mon to Fri 9am 6pm Germany RTS 49 01803 386 853 0 09 Mon to Fri 9am 6pm Greece Alman 30 00800 3122 1223 Free of charge Mon to Fr...

Страница 29: ...00 008 Contact Information for NORTH AMERICA Country Call center Consumer care number U S A EPI e center 877 835 1838 Canada EPI e center 800 479 6696 Contact Information for CENTRAL AND EASTERN EUROPE region Country Call center CSP Consumer care number Belarus NA IBA 375 17 217 3386 375 17 217 3389 Bulgaria NA LAN Service 359 2 960 2360 Croatia NA MR Service Ltd 385 01 640 1111 Czech Rep NA Asupp...

Страница 30: ...ermont 0800 7254101 Argentina 0800 3330 856 Contact Information for APMEA region Country ASP Consumer care number Opening hours Australia AGOS NETWORK PTY LTD 1300 360 386 Mon Fri 9 00am 5 30pm New Zealand Visual Group Ltd 0800 657447 Mon Fri 8 30am 5 30pm Hong Kong Macau Company Smart Pixels Technology Ltd Hong Kong Tel 852 2619 9639 Macau Tel 853 0800 987 Mon Fri 9 00am 6 00pm Sat 9 00am 1 00pm ...

Страница 31: ...i 8 00am 05 00pm Israel Eastronics LTD 1 800 567000 Sun Thu 08 00 18 00 Vietnam FPT Service Informatic Company Ltd Ho Chi Minh City Branch 84 8 38248007 Ho Chi Minh City 84 5113 562666 Danang City 84 5113 562666 Can tho Province Mon Fri 8 00 12 00 13 30 17 30 Sat 8 00 12 00 Philippines EA Global Supply Chain Solutions Inc 02 655 7777 6359456 Mon Fri 8 30am 5 30pm Armenia Azerbaijan Georgia Kyrgyzs...

Страница 32: ...our computer Also refer to the Quick Start Guide Check to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of ...

Страница 33: ... a screen saver or a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appears distorted Text is fuzzy or blurred Set the PC s display resolution to the same mode as monitor s recommended screen native resolution Green red blue dar...

Страница 34: ...on Ans Your video card graphic driver and monitor together determine the available resolutions You can select the desired resolution under Windows Control Panel with the Display properties Q5 What if I get lost when I am making monitor adjustments via OSD Ans Simply press the OK button then select Reset to recall all of the original factory settings Q6 Is the LCD screen resistant to scratches Ans ...

Страница 35: ...mage or Ghost Image in LCD panels Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in LCD panel technology In most cases the burned in or atter imaging or ghost imaging will disappear gradually over a period of time after the pow...

Страница 36: ...34 9 Troubleshooting FAQs Attention Monitor control unlocked Attention Monitor control locked ...

Страница 37: ... rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version M7272BJE1L ...

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