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13.Troubleshooting & FAQs

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  

Q14:    Where can I find Regulation 

& Service Information Manual 
mentioned in EDFU?

Ans.:   Regulation & Service Information 

Manual can be download on the 
Philips website support page.

Q15:   Why cannot detect my monitor’s 

Windows Hello webcam, and 
also Face Recognition option is 
greyed out?

Ans:

  

To fix this issue, you need to 
proceed following steps to 
detect the webcam device again:

1.  Press Crtl + Shift + ESC to launch 

the Microsoft Windows Task 
Manager.

2.  Select ‘Services’ tag.

3.  Scroll down and select ‘WbioSrvc’ 

(Windows Biometric Service). If 
the status shows ‘Running’, right 
click to stop the service first, then 
restart the service manually.

 4.  Then go back to sign-in options 

menu to set up Window Hello 
Webcam.

Содержание B Series

Страница 1: ...www philips com welcome 241B8 B Line 276B1 EN User manual 1 Customer care and warranty 33 Troubleshooting FAQs 37 ...

Страница 2: ...y introduction 17 5 1 How to operate USB docking display through USB C to C cable 17 5 2 How to operate USB docking display through USB C to A cable 17 6 Power Delivery and Smart Power 21 6 1 Power delivery through DC output 21 6 2 Smart Power 21 7 PowerSensor 23 8 Daisy chain function 25 9 Designs to prevent computer vision syndrome CVS 27 10 Technical Specifications 28 10 1 Resolution Preset Mod...

Страница 3: ...t may result in discoloration and damage to the monitor Keep the display away from oil Oil may damage the plastic cover of the display and void the warranty Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor s electronics Do not block the ventilation holes on the cabinet When positioning the monitor make sure the power plug and outlet are easily acces...

Страница 4: ...ur symp toms Maintenance To protect your monitor from possible damage do not put excessive pressure on the LCD panel When moving your monitor grasp the frame to lift do not lift the monitor by placing your hand or fingers on the LCD panel Oil based cleaning solutions may damage the plastic parts and void the warranty Unplug the monitor if you are not going to use it for an extensive period of time...

Страница 5: ...enter Please refer to Service contact information listed in Regulation Service Information Manual For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in this ma...

Страница 6: ...been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s ...

Страница 7: ... used under license Contents Drivers User s Manual User s Manual www philips com welcome 使用产品前请阅读使用说明 保留备用 Monitor CD Register your product and get support at www philips com welcome Quick Start B Line DP Power HDMI DC USB C C A USB C C USB C A B Line 276B1 Different according to region 2 Install the base 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the ...

Страница 8: ...Connect to PC 1 Connect the power cord to the back of the monitor firmly 2 Turn off your computer and unplug its power cable 3 Connect the monitor signal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 4 USB driver inst...

Страница 9: ...dard power output including some with USB charging function identifiable with power icon You can use these ports to charge your Smart phone or power your external HDD for example The display must be powered ON at all times to be able to use this function Some select Philips displays may not Power or Charge your device when it enters to Sleep Standby mode White power LED blinking In that case pleas...

Страница 10: ...cess the OSD menu Confirm the OSD adjustment Adjust the OSD menu PowerSensor Change the signal input source Return to previous OSD level SmartImage There are multiple selections EasyRead Office Photo Movie Game Economy LowBlue Mode Off 2 Webcam 2 1 1 3 2 4 1 2 3 Microphone IR of Face identification 2 0 Megapixel Webcam Webcam activity light ...

Страница 11: ...rast Horizontal Vertical Transparency OSD Time Out Power LED Resolution Notification DP Out Multi Stream Smart Power Reset Information English Deutsch Español Ελληνική Français Italiano Maryar Nederlands Português Português do Brasil Polski Русский Svenska Suomi Türkçe Čeština Українська 简体中文 繁體中文 日本語 한국어 Color Temperature sRGB User Define HDMI 1 4 USB C1 DisplayPort SmartResponse SmartContrast Ga...

Страница 12: ...ts the LAN speed to 1G 5 Physical Function Tilt 30 5 Swivel 180 180 Height adjustment 150mm Pivot 90 90 0 0 Warning To avoid potential screen damage such as panel peeling ensure that the monitor does not tilt downward by more than 5 degrees Do not press the screen while adjusting the angle of the monitor Grasp only the bezel ...

Страница 13: ...en Then lift the monitor stand 3 While keeping the release button pressed tilt the base and slide it out Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface VESA Mounting Screw M4 Always contact manufacturer for wall mount installation 100mm 100mm 5 0 90 Display design may differ from those illustrated Warning To avoid potential screen damage such as panel peeling ensure th...

Страница 14: ...and sharpness of images to enhance the contents being displayed all in real time with the press of a single button How to enable SmartImage 1 Press to launch the SmartImage on screen display 2 Keep pressing to toggle among EasyRead Office Photo Movie Game Economy LowBlue Mode Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation Th...

Страница 15: ...Philips LowBlue Mode setting uses a smart software technology to reduce harmful shortwave blue light Off No optimization by SmartImage Note Philips LowBlue mode mode 2 compliance with TUV Low Blue Light certification you can have this mode by simply press the hotkey then press to select LowBlue Mode see above SmartImage selection steps 3 2 SmartContrast What is it Unique technology that dynamicall...

Страница 16: ...ng signal to automatically adjust picture quality settings Light Sensor uses a sensor to adjust the picture brightness depending on the room light conditions How to enable LightSensor 1 Press button on the front bezel to enter OSD menu screen 2 Press or button to select main menu LightSensor then press button OK 3 Press or button to turn on or off the LightSensor ...

Страница 17: ...g as the Windows Hello setting in Windows10 is complete Refer to Windows official website for the settings https www windowscentral com how set windows hello windows 10 Please note that Windows 10 system is required for setting up Windows Hello facial recognition with an edition lower than Windows 10 or Mac OS the webcam can work without the function of facial recognition With Windows7 the driver ...

Страница 18: ...to set up under Windows Hello e Click on Get started The setting is complete Note 1 Please always go to Windows official website to access the latest information the information in EDFU is subject to change without further notice 2 Different regions have different voltages with inconsistent voltage setting may cause water ripple when using this webcam Please make the voltage setting same as the vo...

Страница 19: ...eo audio data network power through USB C cable 2 Make sure USB C1 is selected in the input source list USB C C USB C1 Note 1 Ensure your source device compatible DP Alt Mode over the USB type C to C cable 2 Only USB C1 port supports USB docking function 5 2 How to operate USB docking display through USB C to A cable 1 If your laptop doesn t have USB C port connect the USB C A cable to the USB C1 ...

Страница 20: ... completed your laptop will be required to reboot in order to start using the USB docking display To verify the installation check to the Display adapters from your system the name of the monitor will be shown it means the DisplayLink software installation is successful PHILIPS product name 2 Controlling the display After the DisplayLink software is installed completely an icon appears in the task...

Страница 21: ...default sound track is from this docking display PHILIPS product name Audio 3 To change the sound output source right click on the audio default device click Disable then it will switch to the next sound output device if you want to switch it back right click on the source click Enable PHILIPS product name Audio PHILIPS 4 Setting USB docking Ethernet 1 Open Network Connections window type ncpa cpl...

Страница 22: ...t 19V with a maximum of 90W which supports Intel NUC mini PC and other compatible devices 2 When both the USB C1 and the DC OUT port are used simultaneously for delivering power the USB C1 will be limited to 15W of power and the DC OUT port limited to 90W of power It is recommended to only use one of these ports for charging at a time to avoid the power limitation 3 When connect your monitor to th...

Страница 23: ... delivery 6 2 Smart Power 1 What is it Smart Power is an exclusive Philips technology that provides flexible power delivery options for various devices This is useful for recharging high performance laptops with only one cable With Smart Power the monitor makes it possible to deliver up to 90W of power via USB C through the USB C1 port compared to the standard 65W To prevent damaging the device Sm...

Страница 24: ...els Brightness value Power Delivery from USB C1 Level 1 0 20 90W Level 2 21 60 85W Level 3 61 100 80W Note If Smart Power is on and DFP Downstream Facing Port is using more than 15W then USB C1 can only deliver up to 65W If Smart Power is off and DC output is not connected then USB C1 can only deliver up to 65W PowerSensor and LightSensor cannot be enabled with Smart Power simultaneously ...

Страница 25: ...nd proper detection please position yourself directly in front of your monitor If you choose to position yourself more than 100 cm or 40 inches from the monitor use the maximum detection signal for distances up to 120 cm or 47 inches Setting 4 Since some dark colored clothing tends to absorb infrared signals even when the user is within 100 cm or 40 inches of the display step up signal strength wh...

Страница 26: ...ntil it is readjusted or the default mode is recalled If you find that the PowerSensor is excessively sensitive to nearby motion for some reason please adjust to a lower signal strength Keep sensor lens clean if the sensor lens is dirty wipe it with alcohol to avoid reducing of distance detection ...

Страница 27: ...g over DisplayPort PC DP DP DP OUT Display Resolution Maximum number of external monitors that can be supported Extend mode DisplayPort 2560 x 1440 60Hz 2 DisplayPort multi streaming over USB Type C PC USB C1 DP DP OUT USB Type A Dirver Display Resolution Maximum number of external monitors that can be supported 2560 x 1440 60Hz 2 PC USB C1 USB C DP DP OUT Display Resolution Link Rate 1 USB Settin...

Страница 28: ... select one of DP Out Multi stream modes Press button select Setup DP Out Multi stream Extend Note The secondary monitor in the chain must support DisplayPort multi streaming and the maximum resolution support is 2560 x 1440 60Hz ...

Страница 29: ...een use is likely to be better than a 15 minute break every two hours Looking at something varying distances after a long period focusing on the screen Gently closing and rolling your eyes to relax Conscious blinking often while working Gently stretch your neck and slowly tilt your head forward backward side for pain relief 3 Ideal working posture Reposition your screen to appropriate height and a...

Страница 30: ...ead YES Connectivity Connectors 1x HDMI 1 4 1x DisplayPort 1 4 2x USB C 1x RJ 45 Ethernet LAN 10M 100M 1000M 4x USB A downstream with x1 fast charge BC 1 2 1x DisplayPort out 1x Audio out 1x DC output Signal Input source HDMI DisplayPort USB C DisplayPort Alt mode DisplayLink Refer to USB docking display introduction Signal output DisplayPort out Refer to Daisy chain function USB SuperSpeed USB 3 ...

Страница 31: ...vot 90 90 degree Power Consumption AC Input Voltage at 100VAC 50Hz AC Input Voltage at 115VAC 50Hz AC Input Voltage at 230VAC 50Hz Normal Operation 27 9 W typ 27 8 W typ 26 4 W typ Sleep Standby mode 0 3 W typ 0 3 W typ 0 3 W typ Off mode 0 3 W typ 0 3 W typ 0 3 W typ Off mode AC switch 0 W 0 W 0 W Heat Dissipation AC Input Voltage at 100VAC 50Hz AC Input Voltage at 115VAC 50Hz AC Input Voltage at...

Страница 32: ...spheric pressure operation 700 to 1060hPa Temperature range Non operation 20 C to 60 C Relative humidity Non operation 10 to 90 Atmospheric pressure Non operation 500 to 1060hPa Environmental and energy ROHS YES Packaging 100 recyclable Specific Substances 100 PVC BFR free housing Cabinet Color Black Finish Texture Note 1 This data is subject to change without notice Go to www philips com support ...

Страница 33: ...0 60 32 46 88 800 x 600 75 00 48 08 800 x 600 72 19 47 73 832 x 624 74 55 48 36 1024 x 768 60 00 56 48 1024 x 768 70 07 60 02 1024 x 768 75 03 44 77 1280 x 720 59 86 60 1280 x 960 60 63 89 1280 x 1024 60 02 79 98 1280 x 1024 75 03 55 94 1440 x 900 59 89 65 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 88 79 2560 x 1440 59 95 111 03 2560 x 1440 74 97 HDMI DP USB C Note Please notice that your displa...

Страница 34: ...ble shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 27 8 W typ 200 0 W max White Sleep Standby mode OFF No No 0 3 W typ White blink Off mode AC switch OFF 0 W OFF The following setup is used to measure power consumption on this monitor Native resolution 2560 x 1440 Cont...

Страница 35: ...n higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together ap...

Страница 36: ... in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables Three adjacent lit sub pixels one white pixel Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots Black Dot Defects Black dot defects appear as pixels or sub pixels t...

Страница 37: ...Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpixels 2 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects 15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1 or 2 adjacent sub pixel defects 1 dot def...

Страница 38: ...pair and return service however the user will be responsible for all costs accrued If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package we will find alternative solutions for you if possible up to the extended warranty period you have purchased Please contact our Philips Customer Service Representative or local contact center by Consumer ...

Страница 39: ...Start Guide Check to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any tr...

Страница 40: ...y result in severe burn in or after imaging or ghost imaging symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appears distorted Text is fuzzy or blurred Set the PC s display resolution to the same mode as monitor s recommended screen native resolution Green red blue dark and white dots appears on the screen The remaining do...

Страница 41: ...rd graphic driver and monitor together determine the available resolutions You can select the desired resolution under Windows Control Panel with the Display properties Q5 What if I get lost when I am making monitor adjustments via OSD Ans Simply press button then select Setup Reset to recall all of the original factory settings Q6 Is the LCD screen resistant to scratches Ans In general it is reco...

Страница 42: ...els Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in LCD panel technology In most cases the burn in or after imaging or ghost imaging will disappear gradually over a period of time after the power has been switched off Always ...

Страница 43: ...nd also Face Recognition option is greyed out Ans To fix this issue you need to proceed following steps to detect the webcam device again 1 Press Crtl Shift ESC to launch the Microsoft Windows Task Manager 2 Select Services tag 3 Scroll down and select WbioSrvc Windows Biometric Service If the status shows Running right click to stop the service first then restart the service manually 4 Then go ba...

Страница 44: ... responsibility of Top Victory Investments Ltd and Top Victory Investments Ltd is the warrantor in relation to this product Philips and the Philips Shield Emblem are regis tered trademarks of Koninklijke Philips N V and are used under license Specifications are subject to change without notice Version M10276BJE1T ...

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