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9.Customer care and warranty

9.  Customer care and 

warranty

9.1  Philips’ Flat Panel Monitors 

Pixel Defect Policy

Philips strives to deliver the highest 
quality products. We use some 
of the industry's most advanced 
manufacturing processes and practice 
stringent quality control. However, 
pixel or sub pixel defects on the TFT 
Monitor panels used in flat panel 
monitors are sometimes unavoidable. 
No manufacturer can guarantee that 
all panels will be free from pixel 
defects, but Philips guarantees that 
any monitor with an unacceptable 
number of defects will be repaired 
or replaced under warranty. This 
notice explains the different types of 
pixel defects and defines acceptable 
defect levels for each type. In order to 
qualify for repair or replacement under 
warranty, the number of pixel defects 
on a TFT Monitor panel must exceed 
these acceptable levels. For example, 
no more than 0.0004% of the sub 
pixels on a monitor may be defective. 
Furthermore, Philips sets even higher 
quality standards for certain types or 
combinations of pixel defects that are 
more noticeable than others. This policy 
is valid worldwide.

subpixel

pixel

Pixels and Sub pixels 

A pixel, or picture element, is composed 
of three sub pixels in the primary colors 

of red, green and blue. Many pixels 
together form an image. When all sub 
pixels of a pixel are lit, the three colored 
sub pixels together appear as a single 
white pixel. When all are dark, the three 
colored sub pixels together appear as a 
single black pixel. Other combinations 
of lit and dark sub pixels appear as 
single pixels of other colors.

Types of Pixel Defects 

Pixel and sub pixel defects appear on 
the screen in different ways. There are 
two categories of pixel defects and 
several types of sub pixel defects within 
each category. 

Bright Dot Defects

Bright dot defects appear as pixels or 
sub pixels that are always lit or 'on'. That 
is, a bright dot is a sub-pixel that stands 
out on the screen when the monitor 
displays a dark pattern. There are the 
types of bright dot defects.

One lit red, green or blue sub pixel.

Two adjacent lit sub pixels:

-  Red + Blue = Purple
-   Red + Green = Yellow
-   Green + Blue = Cyan (Light Blue)

Содержание B Line 275B1/44

Страница 1: ...www philips com welcome B Line 275B1 EN User manual 1 Customer care and warranty 24 Troubleshooting FAQs 28 ...

Страница 2: ...g 10 2 4 Built in Windows Hello pop up webcam 11 3 Image Optimization 13 3 1 SmartImage 13 3 2 SmartContrast 14 4 Adaptive Sync 15 5 PowerSensor 16 6 Designs to prevent computer vision syndrome CVS 18 7 Technical Specifications 19 7 1 Resolution Preset Modes 22 8 Power Management 23 9 Customer care and warranty 24 9 1 Philips Flat Panel Monitors Pixel Defect Policy 24 9 2 Customer Care Warranty 27...

Страница 3: ...t may result in discoloration and damage to the monitor Keep the display away from oil Oil may damage the plastic cover of the display and void the warranty Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor s electronics Do not block the ventilation holes on the cabinet When positioning the monitor make sure the power plug and outlet are easily acces...

Страница 4: ... use the monitor in locations exposed to heat direct sunlight or extreme cold In order to maintain the best performance of your monitor and use it for a longer lifetime please use the monitor in a location that falls within the following temperature and humidity ranges Temperature 0 40 C 32 104 F Humidity 20 80 RH Important information for Burn in Ghost image Always activate a moving screen saver ...

Страница 5: ...s and Warnings Throughout this guide blocks of text may be accompanied by an icon and printed in bold or italic type These blocks contain notes cautions or warnings They are used as follows Note This icon indicates important information and tips that help you make better use of your computer system Caution This icon indicates information that tells you how to avoid either potential damage to hardw...

Страница 6: ...been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s ...

Страница 7: ...jke Philips N V and are used under license Contents Drivers User s Manual User s Manual www philips com welcome 使用产品前请阅读使用说明 保留备用 Monitor USB A B CD DVI Register your product and get support at www philips com welcome Quick Start B Line B Line 275B1 Different according to region Install the base 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 H...

Страница 8: ...lation is complete 4 USB charging This display has USB ports capable of standard power output including some with USB Charging function identifiable with power icon You can use these ports to charge your Smart phone or power your external HDD for example The display must be powered ON at all times to be able to use this function Note If you Turn OFF your monitor via the power switch at any given t...

Страница 9: ...itch monitor s power ON and OFF Access the OSD menu Confirm the OSD adjustment Adjust the OSD menu PowerSensor Change the signal input source Return to previous OSD level SmartImage There are multiple selections EasyRead Office Photo Movie Game Economy LowBlue Mode Off 2 Webcam 2 1 1 3 2 4 Microphone IR of Face identification 2 0 Megapixel Webcam Webcam activity light ...

Страница 10: ... it makes the screen looks slightly dim for optimum brightness enter to the OSD to set DPS to OFF mode Main menu Sub menu Picture Input OSD Settings Setup Language Color Audio Picture Format Brightness Contrast Adaptive Sync Horizontal Vertical Transparency OSD Time Out Power LED Resolution Notification Reset Information English Deutsch Español Ελληνική Français Italiano Maryar Nederlands Portuguê...

Страница 11: ...560 x 1440 for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu 5 Physical Function Tilt 30 5 Swivel 180 180 Height adjustment 150mm Pivot 90 90 0 0 Warning To avoid potential screen damage such as panel peeling ensure that the monitor does not tilt downward by more than 5 degrees Do not press the screen while adjusting the angle ...

Страница 12: ...en Then lift the monitor stand 3 While keeping the release button pressed tilt the base and slide it out Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface VESA Mounting Screw M4 Always contact manufacturer for wall mount installation 100mm 100mm 5 0 90 Display design may differ from those illustrated Warning To avoid potential screen damage such as panel peeling ensure th...

Страница 13: ... website for the settings https support microsoft com help 4028017 windows learn about windows hello and set it up Please note that Windows 10 system is required for setting up Windows Hello facial recognition with an edition lower than Windows 10 or Mac OS the webcam can work without the function of facial recognition With Windows7 the driver is required to activate this webcam Operating System W...

Страница 14: ...ete Note 1 Please always go to Windows official website to access the latest information the information in EDFU is subject to change without further notice 2 Different regions have different voltages with inconsistent voltage setting may cause water ripple when using this webcam Please make the voltage setting same as the voltage of your region ...

Страница 15: ...and sharpness of images to enhance the contents being displayed all in real time with the press of a single button How to enable SmartImage 1 Press to launch the SmartImage on screen display 2 Keep pressing to toggle among EasyRead Office Photo Movie Game Economy LowBlue Mode Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation Th...

Страница 16: ...Philips LowBlue Mode setting uses a smart software technology to reduce harmful shortwave blue light Off No optimization by SmartImage Note Philips LowBlue mode mode 2 compliance with TUV Low Blue Light certification you can have this mode by simply press the hotkey then press to select LowBlue Mode see above SmartImage selection steps 3 2 SmartContrast What is it Unique technology that dynamicall...

Страница 17: ...rames per second are reduced with v sync too AMD Adaptive Sync technology eliminates all of these problems by letting the GPU update the monitor the moment a new picture is ready leaving gamers with unbelievably smooth responsive tearing free games Followed by the graphic card that are compatible Operating system Windows 10 8 1 8 7 Graphic Card R9 290 300 Series R7 260 Series AMD Radeon R9 300 Ser...

Страница 18: ...nd proper detection please position yourself directly in front of your monitor If you choose to position yourself more than 100 cm or 40 inches from the monitor use the maximum detection signal for distances up to 120 cm or 47 inches Setting 4 Since some dark colored clothing tends to absorb infrared signals even when the user is within 100 cm or 40 inches of the display step up signal strength wh...

Страница 19: ...ntil it is readjusted or the default mode is recalled If you find that the PowerSensor is excessively sensitive to nearby motion for some reason please adjust to a lower signal strength Keep sensor lens clean if the sensor lens is dirty wipe it with alcohol to avoid reducing of distance detection ...

Страница 20: ...een use is likely to be better than a 15 minute break every two hours Looking at something varying distances after a long period focusing on the screen Gently closing and rolling your eyes to relax Conscious blinking often while working Gently stretch your neck and slowly tilt your head forward backward side for pain relief 3 Ideal working posture Reposition your screen to appropriate height and a...

Страница 21: ...aptive Sync YES Connectivity Signal Input Output HDMI 1 4 x 1 DisplayPort 1 2 x 1 DVI x 1 USB USB UP x 1 upstream USB3 2 x 3 downstream with x 1 fast charge B C 1 2 Input Signal Separate Sync Audio In Out Audio out Convenience Built in speaker 3 W x 2 User Convenience OSD Languages English German Spanish Greek French Italian Hungarian Dutch Portuguese Brazil Portuguese Polish Russian Swedish Finni...

Страница 22: ...U hr Off mode 1 02 BTU hr 1 02 BTU hr 1 02 BTU hr Off mode AC switch 0 BTU hr 0 BTU hr 0 BTU hr On Mode ECO mode 17 5 W typ PowerSensor 6 5 W typ Power LED indicator On mode White Standby Sleep mode White blinking Power Supply Built in 100 240V AC 50 60Hz Dimensions Product with stand WxHxD 613 x 537 x 205 mm Product without stand WxHxD 613 x 366 x 51 mm Product with packaging WxHxD 700 x 456 x 21...

Страница 23: ...o 1060hPa Environmental and energy ROHS YES Packaging 100 recyclable Specific Substances 100 PVC BFR free housing Cabinet Color Black Finish Texture Note This data is subject to change without notice Go to www philips com support to download the latest version of leaflet ...

Страница 24: ...25 37 88 800 x 600 60 32 46 88 800 x 600 75 00 48 08 800 x 600 72 19 47 73 832 x 624 74 55 48 36 1024 x 768 60 00 56 48 1024 x 768 70 07 60 02 1024 x 768 75 03 44 77 1280 x 720 59 86 60 1280 x 960 60 63 89 1280 x 1024 60 02 79 98 1280 x 1024 75 03 55 94 1440 x 900 59 89 65 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 88 79 2560 x 1440 59 95 111 03 2560 x 1440 74 97 HDMI DP Note Please notice that ...

Страница 25: ...e shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 32 30 W typ 71 W max White Sleep Standby mode OFF No No 0 3 W typ White blink Off mode AC switch OFF 0 W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 2560 x 1440 Cont...

Страница 26: ... higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together app...

Страница 27: ... in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables Three adjacent lit sub pixels one white pixel Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots Black Dot Defects Black dot defects appear as pixels or sub pixels t...

Страница 28: ...otal bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpixels 2 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects 15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1 or 2 adjacent sub pixel defects 1 dot defe...

Страница 29: ...pair and return service however the user will be responsible for all costs accrued If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package we will find alternative solutions for you if possible up to the extended warranty period you have purchased Please contact our Philips Customer Service Representative or local contact center by Consumer ...

Страница 30: ...Start Guide Check to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any tr...

Страница 31: ...y result in severe burn in or after imaging or ghost imaging symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appears distorted Text is fuzzy or blurred Set the PC s display resolution to the same mode as monitor s recommended screen native resolution Green red blue dark and white dots appears on the screen The remaining do...

Страница 32: ...rd graphic driver and monitor together determine the available resolutions You can select the desired resolution under Windows Control Panel with the Display properties Q5 What if I get lost when I am making monitor adjustments via OSD Ans Simply press button then select Setup Reset to recall all of the original factory settings Q6 Is the LCD screen resistant to scratches Ans In general it is reco...

Страница 33: ...els Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in LCD panel technology In most cases the burn in or after imaging or ghost imaging will disappear gradually over a period of time after the power has been switched off Always ...

Страница 34: ...32 10 Troubleshooting FAQs Q14 Where can I find Regulation Service Information Manual mentioned in EDFU Ans Regulation Service Information Manual can be download on the Philips website support page ...

Страница 35: ... responsibility of Top Victory Investments Ltd and Top Victory Investments Ltd is the warrantor in relation to this product Philips and the Philips Shield Emblem are regis tered trademarks of Koninklijke Philips N V and are used under license Specifications are subject to change without notice Version M10275BHE1T ...

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