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11.Troubleshooting & FAQs

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  

Q14: Where can I find Regulation

& Service Information Manual
mentioned in EDFU?

Ans.: Regulation & Service Information

Manual can be download on the
Philips website support page.

Q15: Why I cannot automatically

switch to the connected input
source after daisy chain over
USB-C?

Ans.: It’s because your primary monitor

connects to more than one input
source at the same time. When
you use the primary monitor to
the notebook with USB-C, and
also daisy chain to the secondary
monitor.
Once the notebook goes into
standby mode, if you want to
show the content from HDMI or
DisplayPort, please press

to

change the signal input source.

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Содержание B Line 243B1/69

Страница 1: ...www philips com welcome B Line 243B1 EN User manual 1 Customer care and warranty 25 Troubleshooting FAQs 28 ...

Страница 2: ... 11 3 Image Optimization 12 3 1 SmartImage 12 3 2 SmartContrast 13 4 Power Delivery and Smart Power 14 5 PowerSensor 15 6 Daisy chain function 17 7 Designs to prevent computer vision syndrome CVS 19 8 Technical Specifications 20 8 1 Resolution Preset Modes 23 9 Power Management 24 10 Customer care and warranty 25 10 1 Philips Flat Panel Monitors Pixel Defect Policy 25 10 2Customer Care Warranty 28...

Страница 3: ...t may result in discoloration and damage to the monitor Keep the display away from oil Oil may damage the plastic cover of the display and void the warranty Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor s electronics Do not block the ventilation holes on the cabinet When positioning the monitor make sure the power plug and outlet are easily acces...

Страница 4: ...m possible damage do not put excessive pressure on the LCD panel When moving your monitor grasp the frame to lift do not lift the monitor by placing your hand or fingers on the LCD panel Oil based cleaning solutions may damage the plastic parts and void the warranty Unplug the monitor if you are not going to use it for an extensive period of time Unplug the monitor if you need to clean it with a s...

Страница 5: ...sted in Regulation Service Information Manual For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in this manual have been followed 1 2 Notational Descriptions ...

Страница 6: ...been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s ...

Страница 7: ... Philips N V and are used under license Contents Drivers User s Manual User s Manual www philips com welcome 使用产品前请阅读使用说明保留备用 Monitor CD USB C C A USB C C USB C A Register your product and get support at www philips com welcome Quick Start 243B1 B Line Different according to region Install the base 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen...

Страница 8: ... Turn off your computer and unplug its power cable 3 Connect the monitor signal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete USB C driver installation for RJ45 Before using the USB C docking display please ensure to ...

Страница 9: ...ing function identifiable with power icon You can use these ports to charge your Smart phone or power your external HDD for example The display must be powered ON at all times to be able to use this function Some select Philips displays may not Power or Charge your device when it enters to Sleep Standby mode White power LED blinking In that case please enter to OSD Menu and select USB Standby Mode...

Страница 10: ...n Screen Display OSD is a feature in all Philips LCD monitors It allows an end user to adjust screen performance or select functions of the monitors directly through an on screen instruction window A user friendly on screen display interface is shown as below Basic and simple instruction on the control keys In the OSD shown above you can press buttons at the front bezel of the monitor to move the ...

Страница 11: ...xel Orbiting DP Out Multi Stream DisplayPort Mute Wide Screen 4 3 1 1 0 100 0 100 0 100 0 100 On Off USB 3 2 USB 2 0 Off 1 2 3 4 5s 10s 20s 30s 60s On Off On Off Yes No Native 5000K 6500K 7500K 8200K 9300K 11500K Red 0 100 Green 0 100 Blue 0 100 Off Fast Faster Fastest On Off 1 8 2 0 2 2 2 4 2 6 Clone Extend 0 100 On Off Volume On Off On Off On Off Sharpness 0 100 LowBlue Mode On Off 1 2 3 4 Power...

Страница 12: ...80 180 Height adjustment 150mm Pivot 90 90 0 0 Warning To avoid potential screen damage such as panel peeling ensure that the monitor does not tilt downward by more than 5 degrees Do not press the screen while adjusting the angle of the monitor Grasp only the bezel ...

Страница 13: ...en Then lift the monitor stand 3 While keeping the release button pressed tilt the base and slide it out Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface VESA Mounting Screw M4 Always contact manufacturer for wall mount installation 100mm 100mm 5 0 90 Display design may differ from those illustrated Warning To avoid potential screen damage such as panel peeling ensure th...

Страница 14: ...e the contents being displayed all in real time with the press of a single button How to enable SmartImage 1 Press to launch the SmartImage on screen display 2 Keep pressing to toggle among EasyRead Office Photo Movie Game Economy LowBlue Mode Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation There are multiple selections EasyR...

Страница 15: ... a smart software technology to reduce harmful shortwave blue light Off No optimization by SmartImage Note Philips LowBlue mode mode 2 compliance with TUV Low Blue Light certification you can have this mode by simply press the hotkey then press to select LowBlue Mode see above SmartImage selection steps 3 2 SmartContrast What is it Unique technology that dynamically analyzes displayed content and ...

Страница 16: ...to enter OSD menu screen 2 Press or button to select main menu Setup then press button OK 3 Press or button to turn on or off the Smart Power 3 Power through USB C port 1 Turn on Smart Power 2 Connect the device to the USB C port 3 If Smart Power is on and USB C is used for power then maximum power delivery depends on the brightness value of the monitor You may adjust the brightness value manually...

Страница 17: ...nd proper detection please position yourself directly in front of your monitor If you choose to position yourself more than 100 cm or 40 inches from the monitor use the maximum detection signal for distances up to 120 cm or 47 inches Setting 4 Since some dark colored clothing tends to absorb infrared signals even when the user is within 100 cm or 40 inches of the display step up signal strength wh...

Страница 18: ...ntil it is readjusted or the default mode is recalled If you find that the PowerSensor is excessively sensitive to nearby motion for some reason please adjust to a lower signal strength Keep sensor lens clean if the sensor lens is dirty wipe it with alcohol to avoid reducing of distance detection ...

Страница 19: ... graphic card driver DisplayPort multi streaming over DisplayPort DP DP PC DP OUT Display Resolution Maximum number of external monitors that can be supported Include the first monitor connected to the desktop PC Extend mode DisplayPort 1920 x 1080 60Hz 4 DisplayPort multi streaming over USB Type C USB C USB C DP PC DP OUT Display Resolution Link Rate 1 USB Settings 2 Maximum number of external mo...

Страница 20: ...18 6 Daisy chain function Note The secondary monitor in the chain must support DisplayPort multi streaming and the maximum resolution support is 1920 x 1080 60Hz ...

Страница 21: ...een use is likely to be better than a 15 minute break every two hours Looking at something varying distances after a long period focusing on the screen Gently closing and rolling your eyes to relax Conscious blinking often while working Gently stretch your neck and slowly tilt your head forward backward side for pain relief 3 Ideal working posture Reposition your screen to appropriate height and a...

Страница 22: ...yPort 1 4 1x USB C upstream DisplayPort Alt mode HDCP 1 4 PD 90W USB 3 2 Gen2 10 Gbps 1x RJ 45 Ethernet LAN 10M 100M 1000M 4x USB A downstream with x1 fast charge BC 1 2 1x DisplayPort out 1x Audio out Signal Input source HDMI DisplayPort USB C Signal output DisplayPort out Refer to Daisy chain function Power Delivery Up to 90W USB C USB PD version 3 0 up to 90W 5V 3A 7V 3A 9V 3A 10V 3A 12V 3A 15V...

Страница 23: ...ge at 115VAC 50Hz AC Input Voltage at 230VAC 50Hz Normal Operation 74 06 BTU hr typ 74 06 BTU hr typ 73 04 BTU hr typ Sleep Standby mode 1 02 BTU hr 1 02 BTU hr 1 02 BTU hr Off mode 1 02 BTU hr 1 02 BTU hr 1 02 BTU hr Off mode AC switch 0 BTU hr 0 BTU hr 0 BTU hr On mode ECO mode 12 6 W typ PowerSensor 4 3 W typ Power LED indicator On mode White Standby Sleep mode White blinking Power Supply Built...

Страница 24: ...ospheric pressure Non operation 500 to 1060hPa Environmental and energy ROHS YES Packaging 100 recyclable Specific Substances 100 PVC BFR free housing Cabinet Color Black Finish Texture Note 1 This data is subject to change without notice Go to www philips com support to download the latest version of leaflet 2 When Smart Power turns on USB C can delivery up to 90W ...

Страница 25: ... 800 x 600 60 32 46 88 800 x 600 75 00 48 08 800 x 600 72 19 47 73 832 x 624 74 55 48 36 1024 x 768 60 00 56 48 1024 x 768 70 07 60 02 1024 x 768 75 03 44 77 1280 x 720 59 86 60 1280 x 960 60 63 89 1280 x 1024 60 02 79 98 1280 x 1024 75 03 55 94 1440 x 900 59 89 65 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 83 89 1920 x 1080 74 97 HDMI DP USB C Note Please notice that your display works best at ...

Страница 26: ...able shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 21 7 W typ 146 6 W max White Sleep Standby mode OFF No No 0 3 W White blink Off mode AC switch OFF 0 W OFF The following setup is used to measure power consumption on this monitor Native resolution 1920 x 1080 Contras...

Страница 27: ...n higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together ap...

Страница 28: ... in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables Three adjacent lit sub pixels one white pixel Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots Black Dot Defects Black dot defects appear as pixels or sub pixels t...

Страница 29: ...otal bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpixels 2 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects 15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1 1 or 2 adjacent sub pixel defects 1 dot de...

Страница 30: ...pair and return service however the user will be responsible for all costs accrued If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package we will find alternative solutions for you if possible up to the extended warranty period you have purchased Please contact our Philips Customer Service Representative or local contact center by Consumer ...

Страница 31: ...Start Guide Check to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any tr...

Страница 32: ...rn in or after imaging or ghost imaging symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appears distorted Text is fuzzy or blurred Set the PC s display resolution to the same mode as monitor s recommended screen native resolution Green red blue dark and white dots appears on the screen The remaining dots are normal charact...

Страница 33: ... monitor together determine the available resolutions You can select the desired resolution under Windows Control Panel with the Display properties Q5 What if I get lost when I am making monitor adjustments via OSD Ans Simply press button then select Setup Reset to recall all of the original factory settings Q6 Is the LCD screen resistant to scratches Ans In general it is recommended that the pane...

Страница 34: ...els Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in LCD panel technology In most cases the burn in or after imaging or ghost imaging will disappear gradually over a period of time after the power has been switched off Always ...

Страница 35: ...matically switch to the connected input source after daisy chain over USB C Ans It s because your primary monitor connects to more than one input source at the same time When you use the primary monitor to the notebook with USB C and also daisy chain to the secondary monitor Once the notebook goes into standby mode if you want to show the content from HDMI or DisplayPort please press to change the...

Страница 36: ... responsibility of Top Victory Investments Ltd and Top Victory Investments Ltd is the warrantor in relation to this product Philips and the Philips Shield Emblem are regis tered trademarks of Koninklijke Philips N V and are used under license Specifications are subject to change without notice Version M10243BE1T ...

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