
- 38 -
VIDEO DISPLAY
I lose connection to the
app frequently� What is
the matter?
Check if the status light turns green� Check if the Wi-Fi signal in the room
where the baby monitor is placed is strong enough and stable� If this is
not the case, you need a Wi-Fi repeater to get a strong and stable signal.
If you use a Wi-Fi repeater, make sure that your router and your Wi-Fi
repeater have the same SSID and that you use the same password for the
router and the repeater�
If the status light on the front of the baby monitor is solid white and
you keep losing connection, there may be a problem with the Internet
connection of your router, smart device or baby monitor. Check the Wi-Fi
signal on your smart device or the 3G or 4G speed by trying to watch a
movie, e.g. on YouTube. Or reset your Wi-Fi router.
Perhaps you have activated the privacy function, check the status light of
the baby unit, if it is green, the privacy function is on. Disable it when you
need to resume app reviewing�
APP /SET UP
Problem
Solution
I cannot set up the baby
monitor� Each time I end
up in the connection
error screen� What is the
matter?
Make sure your smart device uses the same Wi-Fi network you want to
connect the baby monitor to�
Check the status light of the baby unit, if it is flashing red, the Wi-Fi
password entered was wrong� Restart the set up process� Re-enter the
Wi-Fi password and make sure that the password is correct�
Perhaps the router SSID (the network name) or the password contains
special symbols. If it does, change the name of your router SSID or the
password accordingly�
If the status light turns solid red while trying to connect, the baby
monitor successfully connected to the router but fails to connect to the
internet� Then check if you have access to 2�4GHz Wi-Fi by trying to access
other apps like YouTube, Facebook etc. If other apps do not respond,
please make sure you have internet access. If there is internet access, the
server could be temporarily unavailable� Please try to set up again later�
Perhaps you have been tying to connect the baby monitor to a 5GHz
network�
Please check that you have chosen a SSID of a network that supports
2.4 GHz.
I have problems making
my baby monitor read
the Wi-Fi QR code on my
smart device� What can
I do?
Make sure that you hold the QR code at approx. 5-15 cm / 2-6 inch
distance from the baby monitor lens� Try moving the smart device slightly
up, down, left or right to ensure the QR code is directly in front of the
baby monitor lens� You can also try moving the smart device closer to or
further away from the baby monitor lens to allow proper focussing� Make
sure that there is enough light in the room, but avoid too bright light.
When the baby monitor has read the QR code, you hear a confirmation
sound and the status light of the baby unit turns white�