35
Troubleshooting
This chapter summarises the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below, visit
www.philips.com/
support
for a list of frequently asked questions or
contact the Consumer Care Centre in your country.
Problem
Possible cause
Solution
The shaver does
not shave as well
as it used to.
The shaving
heads are
damaged or
worn.
Replace the shaving heads (see
chapter ‘Replacement’).
Foam or gel
residues clog
up the shaving
heads.
Rinse the shaving unit under a
hot tap (see section ‘Cleaning
the shaving unit under the
tap’ in chapter ‘Cleaning and
maintenance’).
Long hairs
obstruct the
shaving heads.
Clean the shaving heads one by
one (see section ‘Cleaning the
shaving unit with the cleaning
brush’ in chapter ‘Cleaning and
maintenance’).
You have not
inserted the
shaving heads
properly.
Make sure that the projections
of the shaving heads fit exactly
into the recesses (see section
‘Cleaning the shaving unit with
the cleaning brush’).
The shaver does
not work when I
press the on/off
button.
The
rechargeable
battery is
empty.
Recharge the battery (see
chapter ‘Charging’).
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