16
EN
Problem
Possible solution
The air purifier
produces a
unpleasant smell.
•
The first few times you use the appliance, it may produce
a plastic smell. This is normal. However, if the appliance
produces a burnt smell even if removing filters, contact
your Philips dealer or an authorized Philips service center.
The filter may produce smell after being used for a while
because of the absorption of indoor air. Remove the filter
and place it where it has direct sunlight and ventilation for
several hours. Re-install and try using it again. If the odor
remains, please replace the filter.
The air purifier is
loud.
•
If the air purifier is too loud, change the fan speed to a
lower fan speed level. When using the air purifier in a
bedroom at night, choose the sleep mode.
The air purifier still
indicates that I
need to replace a
filter, but I already
did.
•
Perhaps you did not reset the filter lifetime counter. Plug
in the air purifier, touch to switch on the air purifier, and
touch and hold the reset button
for 3 seconds (see
Filter force reset section).
Error code "E1"
displays on the
screeen.
•
The hall sensor is not working properly. Remove and then
reattach the front panel. If the error code "E1" still exists,
contact the Consumer Care Center in your country.
Error codes "E2",
"E3", "E4" or "E5"
displays on the
screeen.
•
The appliance has malfunctions. Contact the Consumer
Care Center in your country.
Which App I should
download?
•
Download and install the Philips "
Clean Home+
" app from
the
App Store
or
Google Play
.
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