16
EN
Problem
Possible solution
The air quality
does not improve,
even though the
appliance has been
operating for a
long time�
•
Check if the packing material is removed from the filter.
•
The filter has not been placed in the appliance. Make sure
that the filter (FY1700/30) is properly installed.
•
The particle sensor is wet. The humidity level in your room
is high and causes condensation. Make sure that the
particle sensor is clean and dry (see the chapter “Cleaning
and maintenance”).
•
Room size is large or the outdoor air quality is poor.
For optimum purification performance, please close the
doors and windows when operating the air purifier.
•
There are indoor pollution resources. For instances,
smoking, cooking, incense, perfume or alcohol.
•
Filter reaches the end of life. Replace the filter with a new
one�
The color of the air
quality light always
stays the same.
•
The particle sensor is dirty. Clean the particle sensor (see
the chapter “Cleaning and maintenance”).
The appliance
produces a strange
smell.
•
The first few times you use the appliance, it may produce
a plastic smell. This is normal. However, if the appliance
produces a burnt smell even if removing filters, contact
your Philips dealer or an authorized Philips service
center. The filter may produce smell after being used for
a while because of the absorption of indoor gases. It’s
recommended that you reactivate the filter by putting it in
direct sunlight for repeated use. If odor still exists, replace
the filter.
The appliance is
extra loud.
•
It's normal if the appliance runs at the Turbo mode.
•
In the Auto mode, if the appliance is too loud, maybe the
appliance runs at high speed because air quality becomes
worse, or your personalized setting in App triggers a
higher fan speed. You can choose the Sleep mode, or
change the settings in the App.
•
If there is abnormal sound, contact the Consumer Care
Center in your country.
•
If anything drops into air outlet, it may also cause
abnormal loud sound. Immediate turn off appliance, turn
appliance upside down, to get foreign objectives out of
appliance�
