18
EN
Problem
Possible solution
The Wi-Fi setup is
not successful.
•
If the router your purifier is connected to is dual –
band and currently it is not connecting to a 2.4GHz
network, please switch to another band of the same
router (2.4GHz) and try to pair your purifier again. 5GHz
networks are not supported.
•
Web authentication networks are not supported.
•
Check if the purifier is within range of the Wi-Fi router.
You can try to locate the air purifier closer to the Wi-Fi
router.
•
Check if the network name is correct. The network
name is case-sensitive.
•
Check if the Wi-Fi password is correct. The password is
case-sensitive.
•
Retry the setup with the instructions in section "Reset
the Wi-Fi connection".
•
The Wi-Fi connectivity can be interrupted by
electromagnetic or other interferences. Keep the
appliance away from other electronic devices that may
cause interferences.
•
Check if the mobile device is in airplane mode. Make
sure to have the airplane mode deactivated when
connecting to the Wi-Fi network.
•
Consult the help section in the App for extensive and
up-to-date troubleshooting tips.
