Service Modes and Fault Finding
5.
How to Exit the Factory mode
Use one of the following methods:
•
Select EXIT_FACTORY from the menu and press the “OK”
button.
Note: When the TV is switched “off” by a power interrupt, or
normal switch to “stand-by” while in the factory mode, the TV
will show up in “normal operation mode” as soon as the power
is supplied again. The error buffer will not be cleared.
5.2.3
Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TV’s operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set.This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
•
Ignore “Service unfriendly modes”.
•
Line number for every
line (to make CSM language independent).
•
Set the screen mode to full
screen (all contents on screen is visible).
•
After leaving the Customer Service Mode, the original
settings are restored.
•
Possibility to use “CH+” or “CH-” for channel surfing, or
enter the specific channel number on the RC.
How to Activate CSM
To activate CSM, press the following key sequence on a
standard remote control transmitter: from the “Menu/Home
screen” press “456987”, directly followed by the “Back” button.
(do not allow the display to time out between entries while
keying the sequence). After entering the Customer Service
Mode, the following items are displayed.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Contents of CSM
•
1.1 Set Type This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialized after corruption, this set type has to be re-written
to NVM.
•
1.2 Production code Displays the production
code (the serial number) of the TV. Note that if an NVM is
replaced or is initialized after corruption, this production
code has to be re-written to NVM.
•
1.3 Key (HDCP) Indicates the validity of the HDMI keys (or
HDCP keys). In case these keys are not valid and the
customer wants to make use of the HDMI functionality, the
SSB has to be replaced.
•
1.4 NVM name Detects and displays NVM name.
•
1.5 Software Version Displays the software version.
•
1.6 SW cluster name Displays the software cluster name.
•
1.7 RS232 Display RS232.
•
1.8 TV Region Display TV region.
How to Exit CSM
To exit CSM, use one of the following methods.
•
Press the MENU/HOME button on the remote control
transmitter.
•
Press the POWER button on the remote control
transmitter.
•
Press the POWER button on the television set.
22
EEPROM Init
EEPROM Init
23
Back LIT Time
00000.0Hrs Hrs
00000.0Hrs Hrs
00000.0Hrs Hrs
Back LIT time
24
Total Time
00000.0Hrs Hrs
00000.0Hrs Hrs
00000.0Hrs Hrs
Total time
25
BackLight
100
100
100
Display backlight value
26
Language
English
English
English
Language
27
System Reset
System Reset
28
Exit
Exit factory mode
Item Item value
Default Value
Description
40"
50"
55"
