22
Troubleshooting Tips
Below is a list of symptoms you may encounter with your TV. Before you call for service, make these
simple checks.
Symptom
Possible Causes
What you should do
No display on screen
• Faulty power supply
• Check whether power cord is properly connected
• TV’s Power not turned
into the mains socket and to your TV. If there is still
no power, disconnect plug. Wait for 60 seconds
and re-insert plug. Switch on TV again.
• Press the
key on the remote control.
Poor reception
• Faulty antenna connection • Check antenna connection at rear of TV.
(snowish picture and
•
Weak transmission
•
Try to fine tune your picture (see to
page 8).
noise)
• Wrong TV system
• Have you chosen the right TV system? (see to page 8).
No picture
• Faulty aerial and cable
• Check whether cables or aerial sockets are properly
connected.
• Wrong source selected
• Check whether the source is correctly selected.
Press button to enter Source list and select
the correct source.
No sound on
• Wrong TV system
• Check whether the correct TV system is selected
certain channels
(see to page 8).
No sound
• Zero volume level
• Try increasing volume.
• Sound muted
• Check that the mute ( ) mode is not on. If mute
mode is on, press the
key to deactivate mute
mode.
Sound interference
• Electrical appliances
• Try switching off any electrical appliances, for
interference
example, hairdryer, vacuum cleaner that are in use.
TV not responding
• Wrong placement of
• Check the placement of the batteries.
to remote control
batteries
• Flat batteries
• Try changing the batteries.
• Aim remote control directly at sensor on front of TV.
Intermittent or
•
* HDCP (see glossary)
• Noise is displayed if the connected digital equipment’s
flickering picture
authentication failed
(DVD player or Set-Top box) *HDCP authentication
in HD mode
failed. Check user manual for the digital equipment
you are connecting.
• Use a standard HDMI to DVI cable.
No sound or picture but
• Set on standby mode
• Press the
key on the remote control.
front panel red light is
on
Cannot access Install
• In AV, EXTERNAL or
• Press AV key and select TV mode. You can now
menu
HD mode
access the Install menu by using the Menu key.
S-Video colour
• Wrong detection of
• Check whether power cord is properly connected
becomes faint
signal
• Press the
P +
key on the remote control to do a
channel up and then press the
P –
key to do a
channel down.
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