Sound
There is a picture but no sound
• Verify the volume is not set to 0.
• Verify the sound has not been muted with the
¬
key.
• Verify if all cables are connected properly.
• If no sound signal is detected, the TV automatically
switches off the sound.
This is proper operation and is not a malfunction.
The sound is poor
• Verify if the sound is set to Stereo.
• Verify the Equalizer in the Sound menu.
• Select any of the Smart settings in the menu.
Sound delay when A HTS-DVD device is connected
• See the user manual of the HTS-DVD device to
adjust the audio sync delay.
If you cannot set A delay, switch off HD Natural
Motion in the Picture > Perfect Pixel HD menu. See
section
5.3.3 Picture settings
.
HDMI connections
Trouble with devices connected with HDMI
• The HDMI - HDCP procedure might take a few
seconds before the TV shows the picture from a
device.
• If the TV does not recognise the device and the
screen shows no picture, try switching from one
device to another and back again to restart the
HDCP procedure.
• If sound interruptions occur persistently, see the user
manual of the device to verify the output settings. If
that does not help, connect an additional audio
cable.
• If a DVI to HDMI adaptor is used, verify if an
additional audio connection is in place to complete
the DVI connection.
• HDMI with EasyLink does not work
- Verify if the connected device supports the HDMI
CEC standard. See the user manual that comes
with the device.
- Verify if the HDMI cable is properly connected.
- Verify if Easylink is activated in the Setup,
Installation, Preferences menu.
- Ensure that your HDMI CEC audio devices are
properly set up. See the user manual that comes
with your audio device.
USB connection
The TV does not show the USB device content
• Set your device (camera) to ‘Mass Storage Class’
compliant.
• The USB device may need specific driver software.
Unfortunately this software cannot be downloaded
to your TV.
I cannot see my files in the Multimedia menu.
• Not all audio and picture files are supported. See
section
8 Technical data
.
Photo and music files do not playback smoothly
• The transfer performance of the USB device limits
the transfer rate.
Personal computer
The PC display on my TV is not stable or is not
synchronised
• Verify if the correct resolution mode is selected on
your PC. See section
8 Technical data
.
I cannot find my PC files on my PC
• Verify if files have been added in the folder.
• Not all file formats are supported. See section
8
Technical data
.
PC files are not shown in the PC network menu
• You have to set the PC media server to share files
with the TV. See section
7.7.2 Set up a PC network
connection
.
PC files do not play
• See section 8 Technical data for supported file
formats.
Unplug the network cable
To unplug the network cable from the TV hub, use
a pen or screwdriver to push down the security
clip.
Troubleshooting
47
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