Service Modes, Error Codes, and Fault Finding
5.
CUSTOMER SERVICE MENU 3
•
Balance.
Indicates the balance settings, between “-50”
and “+50”. Change via “MENU”, “SOUND”, and
“BALANCE”. Not applicable for Dolby Pro Logic sets.
•
Centre Mode.
Not applicable for this TV.
•
DNR.
Gives the selected DNR setting (Dynamic Noise
Reduction), “OFF”, “MINIMUM”, “MEDIUM”, or
“MAXIMUM”. Change via “MENU”, “PICTURE”, “DNR”
•
Noise Figure.
Gives the noise ratio for the selected
transmitter. This value can vary from 0 (good signal) to 127
(average signal) and to 255 (bad signal). For some
software versions, the noise figure will only be valid when
“Active Control” is set to “medium” or “maximum”.
•
Source.
Indicates which source is used and the video/
audio signal quality of the selected source.
Example:
Tuner, Video/NICAM) Source: “TUNER”,
“EXT1”, “EXT2”, “EXT3”, “EXT4”, “SIDE”, “AV1”, “AV2”,
“AV3” or “AV4”. Video signal quality: “VIDEO”, “S-VIDEO”,
“RGB 1FH”, “YPBPR 1FH 480P”, “YPBPR 1FH 576P”,
“YPBPR 1FH 1080I”, “YPBPR 2FH 480P”, “YPBPR 2FH
576P”, “YPBPR 2FH 1080I”, “RGB 2FH 480P”, “RGB 2FH
576P” or “RGB 2FH 1080I”. Audio signal quality:
“STEREO”, “SPDIF 1”, “SPDIF 2”, or “SPDIF”.
•
Audio System.
Gives information about the audio system
of the selected transmitter: “ANALOGUE MONO”,
“ANALOGUE STEREO”, “PCM 2/0”, “DD 1/0”, “DD 2/0
LtRt”, “DD 2/0 L0R0”, “DD 2/1”, “DD 2/2”, “DD 3/0”, “DD 3/
1”, “DD 3/2”, “DD 1+1”, “MPEG 1/0”, “MPEG 2/0”, “MPEG
2/0 LtRt”, “MPEG 2/1”, “MPEG 2/2”, “MPEG 3/0”, “MPEG
3/1”, “MPEG 3/2”, “MPEG 1+1” or “MPEG 2+2”.
•
Tuned Bit.
Gives information about the tuning method of
the stored pre-set. If a channel is found via “automatic
installation”, you will see the value “YES”. When you
change this (automatically found) frequency via “fine tune”
adjustment (installation menu - manual installation), the
displayed value will change to “NO”. Therefore, when you
see the value “NO” in this line, it is an indication that the
received channel is a non-standard signal (e.g. of a VCR).
•
Surround Speakers.
Not applicable in this set.
•
On Timer.
Indicates if the “On Timer” is set “ON” or “OFF”
and if the timer is “ON” also displays start time, start day
and program number. Change via “MENU”, “TV”,
“FEATURES”, and “ON TIMER”.
•
Preset Lock.
Indicates if the selected preset has a child
lock: “LOCKED” or “UNLOCKED”. Change via “MENU”,
“TV”, “FEATURES”, “CHILD LOCK”, and “CUSTOM
LOCK”.
CUSTOMER SERVICE MENU 4
•
Child Lock.
Indicates the last status of the general child
lock: “UNLOCK”, “LOCK”, or “CUSTOM LOCK”. Change
via “MENU”, “TV”, “FEATURES”, “CHILD LOCK”, and
“LOCK”.
•
Age Lock.
Indicates the last status of the EPG rating for
child lock: “OFF”, “4 YEARS”, “6 YEARS”, “8 YEARS”, “10
YEARS”, “12 YEARS”, “14 YEARS” or “16 YEARS”. This is
only displayed if child lock is set to “CUSTOM LOCK”
•
Lock After.
Indicates at what time the child lock is set:
“OFF” or e.g. “18:45” (lock time). This is only displayed if
child lock is set to “CUSTOM LOCK”
•
Category Lock.
Indicates the last status of the EPG theme
child lock: “MOVIES”, “NEWS”, “SHOWS”, “SPORTS”,
“CHILDREN”, “MUSIC”, “CULTURE”, or “SERIES”. This is
only displayed if child lock is set to “CUSTOM LOCK”. It is
possible that more than one value is shown.
•
Program Category.
Indicates the theme of the selected
transmitter: “MOVIES”, “NEWS”, “SHOWS”, “SPORTS”,
“CHILDREN”, “MUSIC”, “CULTURE”, or “SERIES”.
•
TV Ratings Lock.
Only applicable for US.
•
Movie Ratings Lock.
Only applicable for US.
•
V-Chip TV Status.
Only applicable for US.
CUSTOMER SERVICE MENU 5
•
V-Chip Movie Status.
Only applicable for US.
•
Options 1.
Gives the option codes of option group 1 as set
in SAM (Service Alignment Mode).
•
Options 2.
Gives the option codes of option group 2 as set
in SAM (Service Alignment Mode).
•
AVL.
Indicates the last status of AVL (Automatic Volume
Level): “ON” or “OFF”. Change via “MENU”, “TV”,
“SOUND”, “AVL”
•
Delta Volume.
Indicates the last status of the delta volume
for the selected preset as set by the customer: from “-12”
to “+12”. Change via “MENU”, “TV”, “SOUND”, “DELTA
VOLUME”.
•
Front Spkr Dist.
Not applicable for this TV.
•
Front Spkr Dist.
Not applicable for this TV.
How to exit CSM
Use one of the following methods:
•
After you press a key on the RC-transmitter (with exception
of the “CHANNEL”, “VOLUME” and digit (0-9) keys), or
•
After you switch the TV-set “OFF” with the mains switch.
Note: When you de-activate CSM, it is possible (depending on
the software version) that the size of the picture changes. This
can be solved by pushing “P+” and then “P-”.
5.3
Problems and Solving Tips (related to CSM)
Note
: Below described problems are all related to the TV
settings (visible in the CSM menu). The procedures to change
the value (or status) of the different settings are described
above. New value(s) are automatically stored.
5.3.1
Picture Problems
Snowy/noisy picture
1.
Check in CSM line NOISE FIGURE. In case the value is
"127" or higher, and the value is also high on other
programs, check the aerial cable/aerial system. For some
software versions, the noise figure will only be valid when
“Active Control” is set to “medium” or “maximum”.
2.
Check in CSM lines SHARPNESS and NOISE FIGURE. In
case the value of line SHARPNESS is "3" or "4" and the
value of line NOISE FIGURE is high ("127" or higher),
decrease the "Sharpness” value.
Picture too dark
1.
Press “Menu”, “TV”, “Picture”, “Smart Picture”. In case the
picture improves, increase the “Brightness” or the
“Contrast” value. The new value(s) are automatically
stored (in “personal” pre-set) for all TV channels.
2.
Check in CSM line BRIGHTNESS and CONTRAST. If the
value of these lines is low (< "10"), increase the
“Brightness” or the “Contrast” value via the user menu.
Picture too bright
1.
Press “Menu”, “TV”, “Picture”, “Smart Picture”. In case the
picture improves, decrease the “Brightness” or the
“Contrast” value. The new value(s) are automatically
stored (in “personal” pre-set) for all TV channels.
2.
Check in CSM lines BRIGHTNESS and CONTRAST. If the
value of these line is high (> 50), decrease the “Brightness”
value or increase the “Contrast” value via the user menu.
White line around picture elements and text
1.
Press “Menu”, “TV”, “Picture”, “Smart Picture”. In case the
picture improves, decrease the “Sharpness” value. The
new value is automatically stored (in “personal” pre-set) for
all TV channels.
2.
Check in CSM line “Sharpness”. If the value is high,
decrease it. The new value is automatically stored for all
TV channels.
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