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Before contacting Philips, please prepare the
following details so we can solve your problem
quickly.
.
Philips type number
.
Philips serial number
.
Purchase date (copy of purchase may be
required)
.
PC environment Processor:
o
CPU and Graphic card name and driver
version
o
Operating system
o
Application being used
.
Other cards installed
Having the following information available
will also help speed up the process:
.
Your proof of purchase indicating: date of
purchase, dealer name, model and product
serial number.
.
The full address to which the swap model
should be delivered.
Just a phone call away
Philips’ customer help desks are located
worldwide. Within the U.S. you can contact Philips
customer care Monday-Friday from 8:00 AM-
9:00 PM Eastern Time (ET) and on Saturdays from
10:00 AM-5:00 PM ET hrs by using one of the
contact phone numbers.
For more information on this and more great
Philips products visit our website at:
Website: http://www.philips.com
Your International Guarantee
Dear Customer,
Thank you for purchasing this Philips product
which has been designed and manufactured to the
highest quality standards.
If, unfortunately, something should go wrong with
this product Philips guarantees free of charge labor
and replacement parts irrespective of the country
where it is repaired during a period of 12 months
from date of purchase. This international Philips
guarantee complements the existing national
guarantee obligations to you of dealers and Philips
in the country of purchase and does not affect
your statutory rights as a customer.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
The Philips guarantee may not apply if:
• the documents have been altered in any way
or made illegible;
• the model or production number on the
product has been altered, deleted, removed
or made illegible;
• repairs or product modifications and
alterations have been executed by
unauthorized service organizations or
persons;
• damage is caused by accidents including but
not limited to lightning, water or fire, misuse
or neglect.
Please note that the product is not defective under
this guarantee in the case where modifications
become necessary in order for the product to
comply with local or national technical standards
which apply in countries for which the product
was not originally designed and/or manufactured.
6. Customer care and warranty
