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7. Customer care and warranty

Country

Call center

ASC

Consumer care number

Georgia

Esabi

+995 322 91 34 71

Hungary

Profi Service

+36 1 814 8080 (General)
+36 1814 8565

Kazakhstan

Classic Service I.I.c.

+7 727 3097515

Latvia

ServiceNet LV

+371 67460399
+371 27260399

Lithuania

UAB Servicenet

+370 37 400160 (general)
+370 7400088

Macedonia

AMC

+389 2 3125097

Moldova

Comel

+37322224035

Romania

Skin

+40 21 2101969

Russia

CPS

+7 (495) 645 6746

Serbia & Montenegro NA

Kim Tec d.o.o.

+381 11 20 70 684

Slovakia

Datalan Service

+421 2 49207155

Slovenia

PC H.and

+386 1 530 08 24

the republic of Belarus NA

ServiceBy

+375 17 284 0203

Turkey

Tecpro

+90 212 444 4 832

Ukraine

Topaz

+38044 525 64 95

Comel

+380 5627444225

Contact Information for LATIN AMERICA region:

Country

Call center

Consumer care number

Brazil

Vermont

0800-7254101

Argentina

0800 3330 856

Contact Information for China:

Country

Call center

Consumer care number

China

PCCW Limited

4008 800 008

Contact Information for NORTH AMERICA :

Country

Call center

Consumer care number

U.S.A.

EPI - e-center

(877) 835-1838

Canada

EPI - e-center

(800) 479-6696

Содержание 239C4 Brilliance

Страница 1: ...www philips com welcome 239C4 EN User manual 1 Customer care and warranty 33 Troubleshooting FAQs 39 ...

Страница 2: ...mage 9 3 2 SmartKolor 10 3 3 SmartContrast 10 3 4 SmartSharpness 10 3 5 Philips SmartControl Premium 11 3 6 SmartDesktop Guide 17 4 Technical Specifications 22 4 1 Resolution Preset Modes 24 5 Power Management 25 6 Regulatory Information 26 7 Customer care and warrant 33 7 1 Philips Flat Panel Monitors Pixel Defect Policy 33 7 2 Customer Care Warranty 35 8 Troubleshooting FAQs 39 8 1 Troubleshooti...

Страница 3: ...or 6 seconds before attaching the power cable or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the mon...

Страница 4: ... or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in monitor panel technology In most cases the burned in or after imaging or ghost imaging will disappear gradually over a period of time after the power has been switched off Warning Failure to activate a screensaver or a periodic screen refresh application may result in severe burn in or after image...

Страница 5: ...er European Directive 2012 19 EU governing used electrical and electronic appliances this product may not be disposed of with normal household waste You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection To determine the locations for dropping off such waste electrical and electronic contact your local government office the wast...

Страница 6: ...n M 4 2 3 9 C Q 2 T F 7 0 G 2 3 C 1 8 1 3 1 6 A AC DC Adapter Quick Start 239C4 Register your product and get support at www philips com welcome Note Use only the AC DC adapter model Philips ADPC1965 ADS 65LSI 19 1 19065G Installation 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 Hold the monitor and base with both hands Gently bend the base ...

Страница 7: ... your computer and unplug its power cord 2 Connect the VGA cable for video connection 3 Connect the DC power input to your monitor 4 Plug the power cord of the AC DC adapter into a nearby AC power outlet 5 Turn on your computer and monitor If the monitor displays images the installation is done Note Do not place your mobile phone on the base which may interfere the functionalities of the touch key...

Страница 8: ...ey There are 7 modes to select Text Office Photo Movie Game Economy Off 8 Switch the input sources between Miracast andVGA Description of the On Screen Display What is On Screen Display OSD On Screen Display OSD is a feature in all Philips LCD monitors It allows an end user to adjust screen performance or select functions of the monitors directly through an on screen instruction window A user frie...

Страница 9: ...r Temperature sRGB User Define Audio 0 100 Volume On Off Stand Alone On Off Mute MHL HDMI Audio source VGA Miracast Input Off Fast Faster Fastest SmartResponse On Off Pixel Orbiting On Off DPS Over Scan MHL HDMI On Off SmartKolor On Off SmartTxt On Off SmartContrast 1 8 2 0 2 2 2 4 2 6 On Off Gamma English Deutsch Español Ελληνική Français Italiano Maryar Nederlands Português Português do Brazil P...

Страница 10: ...assword admin Firmware Update in Progress DO NOT POWER OFF RECEIVER 2 On your device open an application such as Wi Fi Direct Wi Fi Miracast Screen mirroring to start scanning for other Miracast devices 3 Select your Philips monitor on the list to connect Now you can see whatever is on the device mirroring on your Philips display Alternatively to switch on Miracast besides of simply pressing the h...

Страница 11: ...ill remain on screen for 5 seconds or you can also press to make confirmation 4 When SmartImage is enabled the sRGB scheme is disabled automatically To use sRGB you need to disable SmartImage with the button There are seven modes to select Text Office Photo Movie Game Economy and Off SmartImage Movie Photo Game Economy Off Office Text Text Helps improve reading of text based application like PDF e...

Страница 12: ... backlighting for clearer crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds Why do I need it You want the very best visual clarity and viewing comfort for every type of content SmartContrast dynamically controls contrast and adjusts backlighting for clear crisp bright gaming and video images or displays clear readable text for office work By reduci...

Страница 13: ...th Philips monitors Installation Follow the instruction and complete the installation You can launch after installation is completed If you want to launch later you can either click the shortcut on desktop or toolbar First launch Wizard The first time after installation of Smart Control Premium it will automatically go to Wizard for first time launch The wizard will guide you through adjust ment y...

Страница 14: ...nu allows you to adjust RGB Black Level White Point Display Gamma Calibration SmartImage and SmartKolor You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration ...

Страница 15: ...for color calibration to happen dimes out start and quick view buttons 6 Must have patent info in calibration screen First Color Calibration Screen Previous button is disabled until the sec ond color screen Next goes to the succeeding target 6 targets Final next goes File Presets pane Cancel closes the UI and returns to the plug in page SmartImage Allow users to change setting for better display s...

Страница 16: ...On by default Enable context menu shows the task tray menu for SmartControl Premium A right click on the task tray icon displays the menu options for Help Technical Support Check for Update About and Exit When Enable task tray menu is disabled the task tray icon will only display Exit Run at Startup is checked On by default When disabled SmartControl Premium will not launch at start or be in the t...

Страница 17: ...om the drop down Plug in menu To enableTheft Deterrence click on On button to bring up the following screen User can enter PIN between 4 and 9 digits numbers only After entering PIN Accept button takes user to the pop up dialog box on the fol lowing page Minimum minutes set to 5 Slider set to 5 by default Does not require the display be attached to a different host to go into Theft Deter rence mod...

Страница 18: ...ontext Menu has been checked in the Options Preferences pane then the menu will be visible The Context Menu has four entries SmartControl Premium When selected the About screen is displayed Select Preset Provides a hierarchical menu of saved presets for immediate use A check mark shows the currently selected preset Factory Preset can also be called from the drop down menu Tune Display Opens the Sm...

Страница 19: ...ptions Preferences Note All the illustrations in this section are for reference only SmartControl software version might be changed without notification Please always check official Portrait website www portrait com dtune phl enu index to download the latest version of CmartControl software 3 6 SmartDesktop Guide SmartDesktop SmartDesktop is in SmartControl Premium Install SmartControl Premium and...

Страница 20: ...e the desktop as well as sending any window to any partition without having to drag and drop Move the cursor into the active window s title bar to access the drop down menu Right Click Menu Right click on the Desktop Partition icon to view the drop down menu 1 Find Windows In some cases the user may have sent multiple windows to the same partition Find Window will show all open windows and move th...

Страница 21: ...tion of automatically sending a window to any partition Find Windows In some cases the user may have sent multiple windows to the same partition Find Window will show all open windows and move the selected window to the forefront Desktop Partition Desktop Partition shows the current selected partition and allows the user to quickly change to any of the partitions shown in the drop down Identify Pa...

Страница 22: ...horizontal top Partition 2 horizontal center Partition 3 horizontal bottom For 270 Partition 3 horizontal top Partition 2 horizontal center Partition 1 horizontal bottom Vertical Split Left Assesses the screen resolution and divides the display into two vertical regions the left hand side is a single region the right hand side is split into two evenly sized regions For 90 Partition 1 on top Partit...

Страница 23: ... 270 Partition 1 on left sideVertical Partition 2 3 on right sideVertical Horizontal Split Bottom Assesses the screen resolution and divides the display into two evenly sized horizontal regions the bottom region is single the top region is spilt into two evenly sized regions For 90 Partition 1 2 on right sideVertical Partition 3 on left sideVertical For 270 Partition 1 2 on left sideVertical Parti...

Страница 24: ...n Out HDMI audio out Input Signal Separate Sync Sync on Green Convenience Built in speakers 3Wx2 User Convenience OSD Languages English German Spanish Greek French Italian Hungarian Dutch Portuguese Brazil Portuguese Polish Russian Swedish Finnish Turkish Czech Ukranian Simplified Chinese Traditional Chinese Japanese Korean Other Convenience Kensington Lock Plug Play Compatibility DDC CI sRGB Wind...

Страница 25: ...9 kg Operating Condition Temperature range operation 0 C to 40 C Temperature range Non operation 20 C to 60 C Relative humidity 20 to 80 MTBF 30 000hrs Environmental ROHS YES EPEAT Silver www epeat net Packaging 100 recyclable Specific Substances 100 PVC BFR free housing EnergyStar Yes Compliance and standards Regulatory Approvals CE Mark FCC Class B SEMKO UL cUL BSMI GOST ISO 9241 307 VCCI C tick...

Страница 26: ...0 640 x 480 66 67 37 86 640 x 480 72 81 37 50 640 x 480 75 00 37 88 800 x 600 60 32 46 88 800 x 600 75 00 48 36 1024 x 768 60 00 60 02 1024 x 768 75 03 44 77 1280 x 1024 59 86 63 89 1280 x 1024 60 02 79 98 1280 x 1024 75 03 55 94 1440 x 900 59 89 70 64 1440 x 900 74 98 65 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 Note Please notice that your display works best at native resolution of 1920 x 108...

Страница 27: ...ng table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 29 2 W typ White Sleep Standby OFF No No 0 3 W typ White blink Switch Off OFF 0 3 W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 1920 x 1080 Contrast 50 Bright...

Страница 28: ...that all registered products meet ENERGY STAR s energy efficiency specifications means that these products will consume less energy throughout their life CE Declaration of Conformity This product is in conformity with the following standards EN60950 1 2006 A11 2009 A1 20 10 A12 2011 Safety requirement of Information Technology Equipment EN55022 2010 Radio Disturbance requirement of Information Tec...

Страница 29: ...or radio equipment and services Part 1 Common technical requirements Energy Star Declaration www energystar gov As an ENERGY STAR Partner we have determined that this product meets the ENERGY STAR guidelines for energy efficiency Note We recommend you switch off the monitor when it is not in use for a long time Federal Communications Commission FCC Notice U S Only This equipment has been tested an...

Страница 30: ... complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Ce dispositif est conforme à la norme CNR 210 d Industrie Canada applicable aux appareils radio exempts de licence Son fonctionnemen...

Страница 31: ... communications radio Cependant rien ne peut garantir l absence d interférences dans le cadre d une installation particulière Si cet appareil est la cause d interférences nuisibles pour la réception des signaux de radio ou de télévision ce qui peut être décelé en fermant l équipement puis en le remettant en fonction l utilisateur pourrait essayer de corriger la situation en prenant les mesures sui...

Страница 32: ...有干擾現象時應立即停用並改善至無干擾時方得繼續使用前項合法通信指依電信法規定作業之無線電通信功率射頻電機須忍受合法通信或工業科學及醫療用電波輻射性電機設備之干擾在5 25 5 35秭赫頻帶內操作之無線資訊傳輸設備限於室內使用 Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit a three prong socket All equipment that works together computer monitor printer and so on should have the same power supply source The phasin...

Страница 33: ...hme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgeführt werden 2 nur original Ersatzteile verwendet werden 3 bei Ersatz der Bildröhre nur eine bauartgleiche eingebaut wird Aus ergon...

Страница 34: ...毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 Cr6 多溴联苯 PBB 多溴二苯醚 PBDE 外壳 O O O O O O 液晶显示屏灯管 X O O O O O 电路板组件 X O O O O O 电源适配线 X O O O O O 电源线连接线 X O O O O O 电路板组件包括印刷电路板及其构成的零部件如电阻电容集成电路连接器等 O 表示该有毒有害物质在该部件所有均质材料中的含量均在电子信息产品中有毒有害物质的限量要求标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出电子信息产品中有毒有害物质的限量要求标准规定的限量要求但是上表中打 X 的部件符合欧盟RoHS法规要求属于豁免的部分环保使用期限此标识指期限十年电子信息产品中含有的有毒有害物质或元素在正常使用的条件下不会发生外泄或突变电子信息产...

Страница 35: ... for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pix...

Страница 36: ...due to pixel defects during the warranty period aTFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 ...

Страница 37: ... 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 063 0 10 Mon to Fri 9am 6pm Norway Infocare 47 2270 8250 Local call tariff Mon to Fri 9am 6pm Poland MSI 48 0223491505 Local call tariff Mon to Fri 9am 6pm Portugal M...

Страница 38: ...bia Montenegro NA KimTec d o o 381 11 20 70 684 Slovakia NA Datalan Service 421 2 49207155 Slovenia NA PC H and 386 1 530 08 24 the republic of Belarus NA ServiceBy 375 17 284 0203 Turkey NA Tecpro 90 212 444 4 832 Ukraine NA Topaz 38044 525 64 95 NA Comel 380 5627444225 Contact Information for LATIN AMERICA region Country Call center Consumer care number Brazil Vermont 0800 7254101 Argentina 0800...

Страница 39: ... Fri 8 15am 5 00pm Sat 8 30am 12 30am Pakistan TVONICS Pakistan 92 213 6030100 Sun Thu 10 00am 6 00pm Singapore Philips Electronics Singapore Pte Ltd Philips Consumer Care Center 65 6882 3966 Mon Fri 9 00am 6 00pm Sat 9 00am 1 00pm Taiwan FETEC CO 0800 231 099 Mon Fri 09 00 18 00 Thailand Axis Computer System Co Ltd 662 934 5498 Mon Fri 08 30am 05 30pm South Africa Computer Repair Technologies 011...

Страница 40: ...tomer care and warranty Country ASC Consumer care number Opening hours Turkmenistan Technostar Service Centre 99312 460733 460957 Mon Fri 09 00 18 00 Japan フィリップスモニターサポートセンター 0120 060 530 Mon Fri 10 00 17 00 ...

Страница 41: ...s turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnect the monitor from mains power source immediately for s...

Страница 42: ...n red blue dark and white dots appears on the screen The remaining dots are normal characteristic of the liquid crystal used in today s technology Please refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls For further assistance refer to the Consumer Information Centers list and conta...

Страница 43: ...ion Theft Deterence is Enabled Q5 I forgot my PIN for Theft Deterrence Function How can I do Ans Philips Service center has a right to ask for legitimate identification and authorization in order to establish ownership of the monitor 8 3 General FAQs Q1 When I install my monitor what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this monitor 1920 x 1...

Страница 44: ...loth For extensive cleaning please use isopropyl alcohol Do not use other solvents such as ethyl alcohol ethanol acetone hexane etc Q8 Can I change the color setting of my monitor Ans Yes you can change your color setting through OSD control as the following procedures Press to show the OSD On Screen Display menu Press Down Arrow to select the option Color then press to enter color setting there a...

Страница 45: ...t covered under your warranty Q12 Why is my Display not showing sharp text and is displaying jagged characters Ans Your LCD monitor works best at its native resolution of 1920 x 1080 60 Hz For best display please use this resolution 8 4 Miracast FAQs Q1 My device doesn t have Miracast can I mirror the content on this Philips display Ans This Philips display receives the signal via Wi Fi certified ...

Страница 46: ...l rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version M4239CQ2T ...

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