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8.Troubleshooting & FAQs
Q14: Where can I find Important
Information manual mentioned
in EDFU?
Ans.: Important Information manual
can be download on the Philips
website support page.
8.3 SmoothTouch
Q1:
Why is the touch function not
available when I touch the
display?
Ans.: Please ensure the supplied USB
cable is connected between
your computer and the display
properly.
Q2:
Does the touch function only
exist on the Windows 10 OS?
Ans.: The touch function works only
on OS and applications which
support touch functions.
Q3:
Why my touch function is very
slow?
Ans.: The touch function response
is dependent on the speed of
your computer configuration.
For example, your devise
must be either Windows or
Android certified listed on the
specification page to ensure
minimum requirement for touch
function in order to maximize
Touch utility.
Q4: Why my touch response is not
smooth enough?
Ans.: You may need to clean the
glass surface of the display with
proper screen cleaning material
from time to time, as the glass
tends to pick up dirt from your
fingers. Please keep your hands
clean and dry before touching
the screen to ensure fluid touch
operation.
