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9. Troubleshooting & FAQs

Q3. After installing SmartControl Premium,

when clicking on SmartControl

Premium tab, nothing shows up after a

while or a failure message shows, what

happened?

Ans.:

It might be your graphic adaptor is not

compatible with the SmartControl

Premium. If your graphic adaptor is one

of the above mentioned brands, try to

download the most updated graphic

adaptor driver from corresponding

companies’ web site. Install the driver.

Remove SmartControl Premium, and

re-install it once more.

If it is still not working, we are sorry that

the graphic adaptor is not supported.

Please visit Philips website and check

if an updated SmartControl Premium

driver is available.

Q4. When I click on Product Information,

only partial information is shown, what

happened?

Ans.:

It might be your graphic card adaptor

driver is not the most updated

version which fully supporting DDC/

CI interface. Please try to download

the most updated graphic adaptor

driver from corresponding companies’

web site. Install the driver. Remove

SmartControl Premium and re-install it

once more.

Attention

Theft mode enabled

Q5. I forgot my PIN for Theft Deterrence

Function. How can I do?

Ans.:

Philips Service center has a right to

ask for legitimate identification and

authorization, in order to establish

ownership of the monitor.

9.3 General FAQs

Q1:

When I install my monitor what should

I do if the screen shows 'Cannot

display this video mode'?

Ans.:

Recommended resolution for this

monitor: 1920 x 1080 @ 60 Hz.

• Unplug all cables, then connect your PC to

the monitor that you used previously.

• In the Windows Start Menu, select Settings/

Control Panel. In the Control Panel

Window, select the Display icon. Inside the

Display Control Panel, select the 'Settings'

tab. Under the setting tab, in box labelled

'desktop area', move the sidebar to 1920 x

1080 pixels.

• Open 'Advanced Properties' and set the

Refresh Rate to 60 Hz, then click OK.

• Restart your computer and repeat step 2

and 3 to verify that your PC is set at 1920

x 1080 @ 60 Hz.

• Shut down your computer, disconnect your

old monitor and reconnect your Philips

LCD monitor.

• Turn on your monitor and then turn on

your PC.

Q2:

What is the recommended refresh

rate for LCD monitor?

Ans.:

Recommended refresh rate in LCD

monitors is 60 Hz, In case of any

disturbance on screen, you can set it

up to 75 Hz to see if that removes the

disturbance.

Q3:

What are the .inf and .icm files on the

CD-ROM? How do I install the drivers

(.inf and .icm)?

Ans.:

These are the driver files for your

monitor. Follow the instructions in your

user manual to install the drivers. Your

computer may ask you for monitor

drivers (.inf and .icm files) or a driver

disk when you first install your monitor.

Follow the instructions to insert the

companion CD-ROM included in this

Содержание 200S4

Страница 1: ...www philips com welcome 271S4 EN User manual 1 Customer care and warranty 33 Troubleshooting FAQs 39 ...

Страница 2: ... 8 3 Image Optimization 9 3 1 SmartImage 9 3 2 SmartContrast 10 3 3 Philips SmartControl Premium 10 3 4 SmartDesktop Guide 17 4 PowerSensor 22 5 Technical Specifications 23 5 1 Resolution Preset Modes 25 6 Power Management 26 7 Regulatory Information 27 8 Customer care and warrant 33 8 1 Philips Flat Panel Monitors Pixel Defect Policy 33 8 2 Customer Care Warranty 35 9 Troubleshooting FAQs 39 9 1 ...

Страница 3: ...ble or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation Ma...

Страница 4: ... or integration please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instru...

Страница 5: ...r utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and activiti...

Страница 6: ... 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 Hold the stand with both hands 1 Gently attach the stand to theVESA mount area until the latch locks the stand 2 Gently attach the base to the stand 3 Use your fingers to tighten the screw located at the bottom of the base and secure the base to the stand tightly 1 3 2 ...

Страница 7: ...r on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor Description of the control buttons 7 6 2 5 4 3 1 Switch monitor s power ON and OFF Access the OSD menu Confirm the OSD adjustment Adjust the OSD menu Power sensor Adjust th...

Страница 8: ...n use this as a reference when you want to work your way around the different adjustments later on Main menu Sub menu Auto Input VGA DVI DisplayPort Power Sensor On 0 1 2 3 4 Off Picture Wide Screen 4 3 0 100 0 100 On Off 1 8 2 0 2 2 2 4 2 6 Picture Format Brightness Contrast SmartContrast Gamma On Off Over Scan OSD Settings 0 100 0 100 Off 1 2 3 4 5 10 20 30 60 Horizontal Vertical Transparency OS...

Страница 9: ...on 1920 1080 60 Hz When the monitor is powered on at a different resolution an alert is displayed on screen Use 1920 1080 60 Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt 20 5 Swivel 65 65 Height adjustment 150mm Pivot 90 0 ...

Страница 10: ... any possible damage or injury 1 Extend the monitor base to its maximum height 2 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen Then lift the monitor stand 3 While keeping the release button pressed tilt the base and slide it out Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface 100mm 100mm ...

Страница 11: ...fice Photo Movie Game Economy and Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation 4 When SmartImage is enabled the sRGB scheme is disabled automatically To use sRGB you need to disable SmartImage with the button at the front bezel of your monitor There are six modes to select Office Photo Movie Game Economy and Off Office Enh...

Страница 12: ... in real time to adjust colors and control backlight intensity This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games 3 3 Philips SmartControl Premium The new SmartControl Premium software by Philips allows you to control your monitor via an easy to use on screen graphic interface Complicated adjustments are a thing of the past as ...

Страница 13: ...nstruction and do the adjustment Cancel prompts user if you want to cancel installation Color menu Color Menu allows you to adjust RGB Black Level White Point Display Gamma Calibration SmartImage and SmartKolor You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration ...

Страница 14: ...ibration sequence 3 Quick View loads the before after images 4 To return to Color home pane click the Cancel button 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view buttons 6 Must have patent info in calibration screen ...

Страница 15: ...is set SmartContrast and SmartResponse are enabled Eco Power menu Options menu Options Preferences Will only be active when selecting Preferences from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Displays current preference settings A checked box enables the feature The check box is a toggle Enable Context Menu on desktop is c...

Страница 16: ...gram file Any preset set to run at startup will not load when this box is unchecked Disabled Enable transparency mode Windows 7 Vista XP Default is 0 Opaque Options Audio Will only be active when selectingVolume from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Option Auto Pivot Options Input Will only be active when selecting...

Страница 17: ...rrence Enabled is displayed Disable Theft Deterrence Mode opens pane screen on next page PIN Options button only available after user creates PIN button opens secure PIN web site Help menu Help User Manual Will only be active when selecting User Manual from the drop down Help menu On a non supported display capable of DDC CI only the Help and Options tabs are available Help Version Will only be ac...

Страница 18: ...chnical Support Displays the tech support page Check for Update Takes the user to PDI Landing and checks the user s version against the most current available About Displays detailed reference information product version release information and product name Exit Close SmartControl Premium To run SmartControl Premium again either select SmartControl Premium from Program menu double click the deskto...

Страница 19: ...utomatically align When the window and mouse cursor are within the region the region will become highlighted Note If the outline of the region is not visible when dragging the window Show windows contents while dragging is disabled To enable 1 In Control Panel click System 2 Click Advanced system settings For Vista Win7 OS this is located on the left sidebar 3 In Performance section click Settings...

Страница 20: ...ly change to any of the partitions shown in the drop down Note If more than one display is attached the user can select the targeted display to change the partition The highlighted icon represents the current active partition Identify Partition Displays the outline grid on the desktop for the current parti tion Align On Align Off Enables disables the drag and drop auto align feature Exit Closes De...

Страница 21: ...ove the selected window to the forefront Desktop Partition Desktop Partition shows the current selected partition and allows the user to quickly change to any of the partitions shown in the drop down Identify Partition Displays the outline grid on the desktop for the current parti tion Align On Align Off Enables disables the drag and drop auto align feature ...

Страница 22: ...horizontal top Partition 2 horizontal center Partition 3 horizontal bottom For 270 Partition 3 horizontal top Partition 2 horizontal center Partition 1 horizontal bottom Vertical Split Left Assesses the screen resolution and divides the display into two vertical regions the left hand side is a single region the right hand side is split into two evenly sized regions For 90 Partition 1 on top Partit...

Страница 23: ... 270 Partition 1 on left sideVertical Partition 2 3 on right sideVertical Horizontal Split Bottom Assesses the screen resolution and divides the display into two evenly sized horizontal regions the bottom region is single the top region is spilt into two evenly sized regions For 90 Partition 1 2 on right sideVertical Partition 3 on left sideVertical For 270 Partition 1 2 on left sideVertical Parti...

Страница 24: ...or If you choose to position yourself more than 100 cm or 40 inches from the monitor use the maximum detection signal for distances up to 120 cm or 47 inches Setting 4 Since some dark colored clothing tends to absorb infrared signals even when the user is within 100 cm or 40 inches of the display step up signal strength when wearing black or other dark clothes Hot key Sensor distance Landscape Por...

Страница 25: ...uages English French German Spanish Italian Russian Simplified Chinese Portuguese Turkish Dutch Swedish Finnish Polish Czech Korean Japanese Hungarian Ukraine Brazil Portuguese Greek Traditional Chinese Other Convenience Kensington Lock Plug Play Compatibility DDC CI sRGB Windows 7 Vista XP Mac OSX Linux Stand Tilt 5 20 Power On Mode 29 3W typ On Mode ECO Mode 14W typ Energy Consumption EnergyStar...

Страница 26: ...ndition Temperature range operation 0 C to 40 C Temperature range Non operation 20 C to 60 C Relative humidity 20 to 80 MTBF 30 000hrs Environmental ROHS YES EPEAT Gold www epeat net Packaging 100 recyclable Specific Substances 100 PVC BFR free housing EnergyStar YES Compliance and standards Regulatory Approvals CE Mark FCC Class B SEMKO UL cUL BSMI EAC TUV GS TUV Ergo TCO Certificate Cabinet Colo...

Страница 27: ...0 59 94 35 00 640 x 480 66 67 37 86 640 x 480 72 81 37 50 640 x 480 75 00 37 88 800 x 600 60 32 46 88 800 x 600 75 00 48 36 1024 x 768 60 00 60 02 1024 x 768 75 03 63 89 1280 x 1024 60 02 79 98 1280 x 1024 75 03 55 94 1440 x 900 59 89 70 64 1440 x 900 74 98 65 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 Note Please notice that your display works best at native resolution of 1920 x 1080 60Hz For b...

Страница 28: ...wing table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 29 3W typ White Sleep Standby OFF No No 0 3W typ White blink Switch Off OFF 0 1W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 1920 x 1080 Contrast 50 Brightn...

Страница 29: ...dants Design for Recycling Coding of plastics for easy recycling Limit on the number of different plastics used Product Lifetime Product Take Back Minimum one year product warranty Minimum three year availability of spare parts Product takeback Packaging Limits on hazardous substances in product packaging Packaging prepared for recycling Ergonomic User centered design Visual ergonomics in products...

Страница 30: ...roughout their life CE Declaration of Conformity This product is in conformity with the following standards EN60950 1 2006 A11 2009 A1 20 10 A12 2011 Safety requirement of Information Technology Equipment EN55022 2010 Radio Disturbance requirement of Information Technology Equipment EN55024 2010 Immunity requirement of Information Technology Equipment EN61000 3 2 2006 A1 2009 A2 2009 Limits for Ha...

Страница 31: ... connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device To prevent damage which may result in fire or shock hazard do not ...

Страница 32: ...t équipement N utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit a t...

Страница 33: ... festgelegten Vorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgefüh...

Страница 34: ...法本显示器符合以下要求详细有关信息请查阅中国能效标识网 http www energylabel gov cn 关闭状态能耗 W 能源效率 cd W 0 5 1 05 1级 GB 21520 2008 能效等级能效标准废弃电器电子产品回收处理管理条例提示性说明为了更好地关爱及保护地球当用户不再需要此产品或产品寿命终止时请遵守国家废弃电器电子产品回收处理相关法律法规将其交给当地具有国家认可的回收处理资质的厂商进行回收处理 EU Energy Label The European Energy Label informs you on the energy efficiency class of this product The greener the energy efficiency class of this product is the lower the e...

Страница 35: ...wever pixel or sub pixel defects on theTFT Monitor panels used in flat panel monitors are sometimes unavoidable No manufacturer can guarantee that all panels will be free from pixel defects but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty This notice explains the different types of pixel defects and defines acceptable defect...

Страница 36: ... flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark s...

Страница 37: ...inteq 33 082161 1658 0 09 Mon to Fri 9am 6pm Germany RTS 49 01803 386 853 0 09 Mon to Fri 9am 6pm Greece Alman 30 00800 3122 1223 Free of charge Mon to Fri 9am 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 06...

Страница 38: ...assic Service I I c 7 727 3097515 Latvia N A ServiceNet LV 371 67460399 371 27260399 Lithuania N A UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia N A AMC 389 2 3125097 Moldova N A Comel 37322224035 Romania N A Skin 40 21 2101969 Russia N A CPS 7 495 645 6746 Serbia Montenegro N A KimTec d o o 381 11 20 70 684 Slovakia N A Datalan Service 421 2 49207155 Slovenia N A PC H and...

Страница 39: ...EDINGTON INDIA LTD Tel 1 800 425 6396 SMS PHILIPS to 56677 Mon Fri 9 00am 5 30pm Indonesia PT CORMIC SERVISINDO PERKASA 62 21 4080 9086 Customer Hotline 62 8888 01 9086 Customer Hotline Mon Thu 08 30 12 00 13 00 17 30 Fri 08 30 11 30 13 00 17 30 Korea Alphascan Displays Inc 1661 5003 Mon Fri 9 00am 5 30pm Sat 9 00am 1 00pm Malaysia R Logic Sdn Bhd 603 5102 3336 Mon Fri 8 15am 5 00pm Sat 8 30am 12 ...

Страница 40: ...8 00 12 00 Philippines EA Global Supply Chain Solutions Inc 02 655 7777 6359456 Mon Fri 8 30am 5 30pm Armenia Azerbaijan Georgia Kyrgyzstan Tajikistan Firebird service centre 97 14 8837911 Sun Thu 09 00 18 00 Uzbekistan Soniko Plus Private Enterprise Ltd 99871 2784650 Mon Fri 09 00 18 00 Turkmenistan Technostar Service Centre 99312 460733 460957 Mon Fri 09 00 18 00 Japan フィリップスモニターサポートセンター 0120 0...

Страница 41: ...he monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnec...

Страница 42: ... as monitor s recommended screen native resolution Green red blue dark and white dots appears on the screen The remaining dots are normal characteristic of the liquid crystal used in today s technology Please refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls For further assistance r...

Страница 43: ...stablish ownership of the monitor 9 3 General FAQs Q1 When I install my monitor what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this monitor 1920 x 1080 60 Hz Unplug all cables then connect your PC to the monitor that you used previously In the Windows Start Menu select Settings Control Panel In the Control Panel Window select the Display icon Ins...

Страница 44: ...e option Color then press OK to enter color setting there are three settings as below 1 ColorTemperature The six settings are 5000K 6500K 7500K 8200K 9300K and 11500K With settings in the 5000K range the panel appears warm with a red white color tone while a 11500K temperature yields cool bluewhite toning 2 sRGB This is a standard setting for ensuring correct exchange of colors between different d...

Страница 45: ...e your monitor unattended Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content Warning Failure to activate a screen saver or a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty ...

Страница 46: ... rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version M4271SEE1T ...

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