Troubleshooting
Safety Precautions and Maintenance
•
Troubleshooting
•
Regulatory Information
Common Problems
Having trouble? Something not working? Before calling for help, try these suggestions.
Having this
problem?
Check these items
No Picture
(Power LED not lit)
z
Make sure the Power cable is plugged into the power
outlet and back of the monitor.
z
Power button in the front of your monitor should be in the
ON position.
z
Disconnect the monitor from the power outlet for about
one minute.
No Picture
(Power LED is orange)
z
Make sure the computer is turned on.
z
Make sure the monitor cable is properly connected to your
computer.
z
Check to see if the monitor cable has bent pins.
z
The Energy Saving feature may be activated
No Picture
(Power LED is green)
z
Make sure the Brightness and Contrast controls are set
correctly.
z
Make sure the monitor cable is properly connected to your
computer.
z
Check to see if the monitor cable has bent pins.
z
Make sure the computer Power button is on.
Screen doesn't show
when you turn on the
monitor
z
Make sure the monitor cable is properly connected to your
computer. (Also refer to the Quick Start Guide).
z
Check to see if the monitor cable has bent pins.
z
Make sure the computer is turned on.
No color or intermittent
color
z
If you are using a non-VESA-DDC standard video card,
turn the DDC1 / 2B feature Off.
Color appears blotchy
z
The picture may need degaussing.
z
Remove any nearby magnetic objects.
z
Face the monitor toward the East for the best picture
quality.
Missing one or more
colors
z
Check the Color Temperature.
z
Make sure the monitor cable is properly connected to your
computer.
z
Check to see if the monitor cable has bent pins.
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