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13
Service
Classic
Value Added
Warranty period
1 years
3 years
Free repair of manufacturing
defects
Yes
Yes
Shutter actuations covered
Unlimited
Unlimited
Product defect within first
month
Repair
New Product
Free loan unit during repair
No
Yes
Free camera platform exhange* No
Yes
24/7 online support forum and
access to knowledge base
articles
Yes
Yes
Guaranteed upgrade program
Yes
Yes
2.4 Classic vs. Value Added warranty
Before shipping, all Phase One digital backs undergo a thorough
manual inspection and control procedure, our skilled technicians are
checking:
• Sensor focus adjustment
• Luma/Chroma calibration & verification
• Illumination invariance verification
• Physical surface inspection
• Usability testing & capturing of images
• Visual inspection of images
• Final test cycle & more...
Besides this thorough and spesialized test you have 2 different service
choices.
Ask your local dealer or consult www.phaseone.com on extra campaigns
and possibilities regarding securing your workflow and your daily
assignments now and in the future.
* Read the warranty policy