Ver. 1.1 - ©Phædrus Audio Ltd. 2011 All rights reserved.
Chapter 2 - Warranty and Service
Please register your purchase with Phaedrus Audio at www.phaedrus-audio/registration.htm . This
will simplify service & repair should you need this service. Your name will be placed on our mailing
list (unless otherwise requested) for future updates and new product announcements.
Service
If you experience a problem with a Phædrus Audio Ltd. product, contact:
[email protected]
TELEPHONE: +44 207 193 4609
Skype ID: phaedrusaudio
We will diagnose the problem remotely and advise you of the warranty status. If a repair or
replacement is required, we will issue a Return Merchandise Authorization (RMA) number and tell
you where to send the unit to be repaired. You MUST have an RMA number before you return the
equipment to Phædrus Audio Ltd.'s support service. Be sure to write RMA number on outside of
shipping box and to include your name, address, phone number, a copy of original sales invoice and a
detailed description of the problem. Phædrus Audio Ltd. will not accept responsibility for loss or
damage in shipping or for equipment returned without valid paperwork and/or a valid RMA number.
Remember, warranty is void if product serial numbers have been removed or al tered, or if the
product has been damaged by abuse, accident or unauthorized modification and/or repair (see
Phædrus Audio Ltd. Limited Warranty for details). There are no user serviceable parts inside.
PLEASE RETAIN Y OUR SALES RECEIPT. IT IS YOU R PROOF OF PURCHASE COVERING YOUR
LIMITED WARRANTY. LIMITED WARRANTY IS VOID WITHOUT SUCH PROOF OF
PURCHASE.
Phædrus Audio Ltd.'s Limited Warranty
This limited warranty is valid only if you purchased the product from Phædrus Audio Ltd. of from a Phædrus Audio
authorized dealer in the country of purchase: a list of authorized dealers can be found on Phædrus Audio website
www.phaedrus-audio.com, or by contacting [email protected]. Phædrus Audio Ltd. warrants tha t the equipment it
manufactures shall be free from defects in material and workmanship for a period of one (1) year from the original date of
purchase; unless a longer minimum warranty period is mandated by applicable local laws. If equipment fails due to such
defects within this period, Phædrus Audio will, at its option, repair or provide a replacement for the defective part or
product. Valves (vacuum tubes) are excluded from the one-year warranty, but are warranted for 90 days from day of
purchase. This warranty does not extend to any Phædrus Audio Ltd. product that has been damaged or rendered defective
as a result of: accident, misuse, or abuse; or by the use of parts not manufactured or supplied by Phædrus Audio Ltd.; or by
unauthorized modification or attempted repair to the product; or by acts of God/Nature (accident, fire, flood, etc) or any
other condition that is beyond the control of Phædrus Audio Ltd. There are no user serviceable parts inside. This limited
warranty is invalid if the factory-applied serial number has been altered or removed from the product. This limited
warranty is extended exclusively to the original buyer (customer of Phædrus Audio Ltd., or authorized retail dealer) and is
not transferable to anyone who may subsequently purchase the product. No other person (retail dealer, etc.) shall be
entitled to give any warranty promise on behalf of Phædrus Audio Ltd. Phædrus Audio Ltd. makes no other warranties,
expressed or implied, of merchantability, fitness for a particular purpose or otherwise. Phædrus Audio Ltd. liability is
limited to repair or replacement by Phædrus Audio Ltd., at its sole discretion and, in no event, will Phædrus Audio Ltd. be
liable for any direct, indirect, special, incremental or consequential damages resulting from any defect in the product,
including lost profits, damage to property and, to the extent permitted by law, damage for personal injury, even if Phædrus
Audio Ltd. has been advised of the possibilities of such damages.
