Pellet Heater User Manual - NB-Series
Pellet Fires Tasmania – V02.02-18/7
18
www.pftas.com.au
3.
Troubleshooting
Problems
Reason
Solution
1. No panel display
No power.
Check the power outlet and heater
plug at the back of the heater.
Check the fuse –
2. The blower doesn’t work
after pressing the start
button.
If after 15 minutes, it still
does not work, there must
be a failure.
It is normal.
It will start automatically when
the temperature is below 30
degrees on the venting pipe.
Please wait
Electronic component failure
Contact customer service.
3. No pellet feed.
There are three feeding process stages.
A. During start up,
FEEDING is displayed.
Feed unit is blocked.
Clear the blockage.
No auger drive.
Contact customer support.
No fuel in the hopper.
Fill the hopper.
B. Second stage ignites the
pellets. LIGHTING is
displayed.
It is normal
Please be patient
Igniter failure
Contact customer support.
C. Normal operating
stage STABILIZATION is
displayed.
Feed unit is blocked.
Clear the blockage.
No auger drive.
Contact customer support.
No fuel in the hopper.
Fill the fuel into the hopper.
4. Burn pot overflows.
Orange or lazy fire.
Lack of air for burning.
Clean the exhaust air way path.
5. The fire goes out.
The level of feeding speed is
too low or too much air
flow
Contact customer support.
6. Heater switches off
after 15 minutes.
Heater has not reached
operating temperature.
Clean out the burn pot and start again.
If fails a second time contact customer
support.
