www.petsafe.net 17
Frequently Asked Questions
How old does my dog have
to be before using the
PetSafe
®
Train 'n Praise
™
Potty
Training System?
:
Training can begin as soon as your puppy begins eating dry treats/
kibble and is weaned.
What type of behaviors can be
improved or changed using
the Train 'n Praise
™
Potty
Training System?
:
House-training, jumping, trash raiding, begging at the table or
for teaching basic obedience commands such as down, stay
and rewarding calm behavior.
What is the range?
:
The Pee Pad Clip and the Handheld Remote both work up to 25 feet.
What if my dog is afraid of
the Train 'n Praise
™
Potty
Training System?
:
Begin by giving treats from your hand. After providing a few treats/
kibble, make a trail of treats/kibble leading to the Treat Dispenser.
Do not dispense any treats, but allow your dog to walk up to the
dispenser. After repeating this several times, your dog will learn to
walk up to the Treat Dispenser without begin afraid.
My dog is barking or pawing
at the Treat Dispenser.
:
If your dog barks or paws at the Treat Dispenser, the Dispenser can
be secured to a wall at a level your pet cannot reach.
:
Do not dispense any treats/kibble if your dog is barking or pawing at
the dispenser. When your dog is quiet or not pawing, give him a treat/
kibble from your hand. Repeat, giving him a treat/kibble from your
hand several times until he is quiet or not pawing. Gradually increase
the interval between treats/kibble. This will extend the time of not
pawing and not barking. Once he consistently waits for his treats/
kibble, begin treating him from the Train 'n Praise
™
Treat Dispenser.
Troubleshooting
My Treat Dispenser is not
dispensing when I press the
Handheld Remote button.
:
Check to see if the Treat Dispenser has been turned on.
:
Check to see if the batteries are low in the Treat Dispenser – the LED
will flash red.
:
Check the battery in the Handheld Remote.
:
Replace the batteries.
:
If your Treat Dispenser still does not respond, contact the Customer
Care Center.
My Treat Dispenser is not
dispensing after my pet uses
the pee pad.
:
Ensure you are using only PetSafe
®
Train 'n Praise
™
Moisture
Detection Pee Pads.
:
Ensure the Pee Pad Clip is in the designated area outlined on the
pee pad.
:
Check for low batteries in the
T
reat Dispenser and in the Pee Pad Clip.
:
Replace the batteries.
:
If your Treat Dispenser or Pee Pad Clip still does not respond,
contact the Customer Care Center.
