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Troubleshooting
My pet does not respond
when I press a button.
• Make sure the Receiver Collar has been turned on.
• If your range has reduced from the first time you
used the Remote Trainer, the battery(s) may be low in
either the Handheld Remote or Receiver Collar. This is
indicated by the Indicator Light or the LED flashing.
• Increase the Spray Level by 1. See “Find the Best
Spray Level for Your Pet.”
The Receiver Collar will not
turn on.
• Make sure the Receiver Collar has been charged.
For the initial charge, be sure to charge it for 2 hours.
Subsequent charges only take 4-5 hours.
The Receiver Collar is
not responding to the
Handheld Remote.
• Verify the Receiver Collar is on.
• See “To Pair the Handheld Remote and the
Receiver Collar.”
• If the Receiver Collar is still not responding, contact
the Customer Care Centre.
Accessories
To purchase additional accessories for your PetSafe
®
275 m Deluxe Remote Spray Trainer, visit
our website at www.petsafe.net to locate a retailer near you and for a listing of Customer Care
Centre telephone numbers in your area.
Battery Disposal
Separate collection of used batteries is required in many regions; check the regulations in
your area before discarding used batteries. At the end of the product life, please contact our
Customer Care Centre to receive instructions on proper disposal of the unit. Please do not
dispose of the unit in household or municipal waste. For a listing of Customer Care Centre
telephone numbers in your area, visit our website at www.petsafe.net.