12
Customer Care Center 1-800-732-2677
www.petsafe.net 13
One Year Non-Transferable Limited Warranty
WHAT IS COVERED:
Radio Systems Corporation, owner of the PetSafe
®
Brand, (hereinafter referred to as
“PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner,
that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material
or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is
a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened
and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the
first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the
product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferrable and
shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the
property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
PROPER PRODUCT USE:
This product is designed only for use with domesticated animals; do not use this
product for any other purpose. However, the specific temperament of your animal may not work with this
product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether
this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you
use this product. Please see the instruction manual for additional important information.
WHAT IS NOT COVERED:
This non-transferrable limited warranty does not provide protection against, and
PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the
products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations
beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse,
neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe
accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted
repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the
surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight,
other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not
involving manufacturing defects in the PetSafe product.
REGISTERING THE PRODUCT:
Within thirty (30) days of purchase, please go to www.petsafe.net/register-
product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this
information in a safe place.
MAKING A WARRANTY CLAIM:
To obtain warranty service, call the PetSafe Customer Care center. In the United
States or Canada, 1-800-732-2677 in Australia, 1800 786 608; in New Zealand, 0800 543 054.
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part.
This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of
the original non-transferrable limited warranty period.
DISCLAIMERS:
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy
of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and
excludes all other warranties, express or implied, including without limitation, the warranties of merchantability
and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential,
punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or
misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise.
Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any
other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage or injury resulting from delay in delivery of
replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond
PetSafe’s control.
GOVERNING LAW:
This non-transferrable limited warranty shall be governed by the law of the State of
Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles.
Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby
excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall
be exclusive to the courts of Knox County, Tennessee.
These warranties give you specific legal rights, and you may also have other rights that vary from state to
state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
Warranty – International
One Year Non-Transferable Limited Warranty:
This Product has the benefit of a limited manufacturer’s
warranty. Complete details of the warranty applicable to this Product and its terms can be found at www.
petsafe.net and/or are available by contacting your local Customer Care Centre.
Europe
– Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building,
Market Square, Dundalk, Co. Louth, Ireland
Canada
– Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand
– In compliance with the Australian Consumer Law, Warranties Against Defects,
effective January 1, 2012, warranty details of this Product are as follows: Radio Systems Australia Pty Ltd.
(hereinafter referred to as “Radio Systems”) warrants to the original retail purchaser, and not any other purchaser
or subsequent owner, that its Product, when subject to normal and proper residential use, will be free from
defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail
consumer purchaser” is a person or entity who originally purchases the Product, or a gift recipient of a new
Product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service,
Radio Systems covers labour and parts for the first year of ownership; after the first year, a service or upgrade
charge will apply relative to replacement of the Product with new or refurbished items at Radio Systems’ sole
discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio
Systems product is installed. This Limited Warranty excludes accidental damage due to dog chews;
lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside of
Australia, New Zealand, or from an unauthorised dealer will need to return the Product to the original
place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of
mind, or for any other reason outside of these Warranty terms.
