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22 Customer Care Center 1-800-732-2677
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair
or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer
Care Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the
repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise
for a replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with
the replacement Product for the return of the faulty Product. The Product must be returned within 7 days of
receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase,
the consumer will be required to return the Product to Radio Systems at the consumer’s own expense. Radio
Systems will test and replace the faulty unit or its components and return to the consumer free of charge,
provided the Product is within its said warranty period. This warranty is in addition to other rights and remedies
available to you under the law. Radio Systems goods come with guarantees that cannot be excluded under the
Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on
1800 786 608 (Australia) or 0800 543 054
(New Zealand).