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Customer Care Center 1-800-732-2677
The limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems Product or transfers the property on which the
Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to
dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase
products outside of Australia, New Zealand, or from an unauthorized dealer will need to return
the Product to the original place of purchase for any warranty issues. Please note that Radio
Systems does not provide refunds, replacements, or upgrades for change of mind, or any
other reason outside of these Warranty terms.
Claims Procedure:
Any claim made under this Warranty should be made directly to Radio
Systems Australia Pty Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio
Systems will not repair or replace faulty components. Radio Systems requests the Consumer
to contact the Radio Systems Customer Care Centre to obtain a Warranty Return Number,
prior to sending the Product. Failure to do so may delay in the repair or replacement of the
Product. If the Product is deemed to be faulty within 30 days from date of original purchase,
Radio Systems will organize for a replacement to be sent in advance of returning the faulty
Product. A Post Bag will be included with the replacement Product for the return of the faulty
Product. The Product must be returned within 7 days of receiving the replacement. If the
Product is deemed to be faulty after 30 days from the date of original purchase, the consumer
will be required to return the Product to Radio Systems at the consumer’s own expense. Radio
Systems will test and replace the faulty unit or its components and return to the consumer free
of charge, provided the Product is within its said warranty period. This warranty is in addition
to other rights and remedies available to you under the law. Radio Systems goods come with
guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to
a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer
Care Center on 1800 786 608 (Australia) or 0800 543 054 (New Zealand)
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