petsafe.com
13
Troubleshooting
The answers to these questions should help you solve most problems you may have
with the pet fountain. If they do not, please contact our Customer Care Center at
+1 (800) 732-2677
.
TROUBLESHOOTING
PROBLEM
SOLUTION
Pump is not working or
the water is not flowing
as much as it used to.
• Never let the water in the bowl get below the
minimum fill level. This can cause the pump to
overheat and stop functioning.
• When refilling the bowl, make sure to add water
before turning the fountain on.
• Lack of regular cleaning may result in the pump
becoming clogged with pet hair and food debris.
The pump must be cleaned every 2-4 weeks to
ensure proper function.
• A video detailing how to properly clean the pump is
available on our website at www.petsafe.com.
• Fill the fountain with water up to the max fill line.
Fountain is loud.
• A low humming noise is normal, but it should not be
loud. Check the water level. If water level is too low
then the pump will have to work harder causing it to
be louder than normal.
• Unplug the fountain for 15 seconds. If the noise
does not stop when plugged back in, it’s possible
that some debris is caught on the impeller. Remove
the pump and clean the impeller. Try rubbing a
small amount of vegetable oil onto the magnetic pin
with a cotton swab to lubricate the impeller.
There are black
particles in the bowl.
• This is loose granulated carbon dust from the filter
and is completely harmless for your pet to drink.
Rinse the filter in cold water before placing it in the
fountain to prevent this.
The fountain feels slimy. • If you have multiple pets or dogs using the fountain,
the slimy feeling may be caused by your pet’s
saliva. Change the water and clean your fountain
more frequently to prevent this.
• Make sure the fountain parts are rinsed thoroughly
after cleaning the fountain. Soap residue may
cause the sliminess.
The adapter is warm to
the touch.
• Unplug the fountain and plug it into a surge
protector.
