6
Customer Care 1 (800) 732-2677
Pet Fountain Cleaning
NOTE:
Replace the carbon filter every 2-4 weeks and replace the foam filter every 1-2 months.
1. Unplug the fountain and disconnect the in-line plug.
2. Pick up the pet fountain by the bowl and take it to the sink.
3. Pour out the water, and then disassemble the pet fountain.
4. Discard the carbon filter and the foam filter. See steps 4-6 on pages 4 and 5 for cleaning your pump. Use a
solution of 80% water and 20% white vinegar to remove hard water buildup.
5. Wash all other parts with warm water and soap or place in the top rack of the dishwasher.
NOTE:
Do not place the adapter or pump in the dishwasher.
Replacement Parts and Accessories
Replacement parts or accessories for your fountain can be purchased by visiting
www.petsafe.com
or by
contacting our Customer Care Center at
+1 (800) 732-2677
.
Filter subscriptions now available! Get fountain filters automatically and conveniently delivered right to your door
when you need them. Free shipping and 5% discount included. Visit www.petsafe.com to sign up or call our
Customer Care Center at +1 (800) 732-2677.
Part Descriptions
Replacement Part Number
Drinkwell
®
Carbon Replacement Filters, 3-Pack
PAC00-13067
Drinkwell
®
Premium Carbon Filters, 3-Pack
PAC00-13070
Drinkwell
®
Replacement Pump
PAC00-14745
Drinkwell
®
Fountain Cleaning Kit
CKPH
Customer Care
USA & Canada - Tel: +1 (800) 732-2677
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM (EST)
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11. Make sure the electrical power cord, the
adapter and your hands are completely dry.
Connect the in-line plug and make sure no
silver is showing, then plug the adapter into a
standard electrical wall outlet.
NOTE:
Never let the water level fall below 1 inch
from the base of the bowl, or your pump might fail.
