12
Troubleshooting
The answers to these questions should help you solve most problems you may have with the pet
fountain. If they do not, please contact our Customer Care Centre.
TROUBLESHOOTING
PROBLEM
SOLUTION
Pump is not working
or the water is not
flowing as much as
it used to.
• Never let the water in the bowl get below the minimum fill level.
This can cause the pump to overheat and stop functioning. When
refilling the bowl, make sure to add water before turning the
fountain on.
• Lack of regular cleaning may result in the pump becoming
clogged with pet hair and food debris. The pump must be
cleaned every 2-4 weeks to ensure proper function.
• A video detailing how to properly clean the pump is available on
our website at www.petsafe.com.
• Fill the fountain with water up to the max fill line.
Pet Fountain is loud. • A low humming noise is normal, but it should not be loud. Check
the water level. If water level is too low then the pump will have to
work harder causing it to be louder than normal.
• Unplug the pet fountain for 15 seconds. If the noise does not stop
when plugged back in, it’s possible that some debris is caught on
the impeller. Remove the pump and clean the impeller. Try rubbing
a small amount of vegetable oil onto the magnetic pin with a
cotton swab to lubricate the impeller.
There are black
particles in the
bowl.
• This is loose granulated carbon dust from the filter and is
completely harmless for your pet to drink. Rinse the filter in cold
water before placing it in the pet fountain to prevent this.
The pet fountain
feels slimy.
• If you have multiple pets or dogs using the pet fountain, the slimy
feeling may be caused by your pet’s saliva. Change the water
and clean your pet fountain more frequently to prevent this.
• Make sure the pet fountain parts are rinsed thoroughly after
cleaning the pet fountain. Soap residue may cause the sliminess.
The power adapter
is warm to the touch.
• Unplug the pet fountain and plug it into a surge protector.
The pet fountain
is leaking.
• Sometimes water around the pet fountain is caused by pets
drinking. Some pets are prone to spilling. Watch your pet when
he drinks to see if this is the cause. If it is, you can purchase a
pet fountain mat or other water-resistant mat to place under the
pet fountain.
The pet fountain
seems dirty even
after cleaning.
• If there is a white chalky substance in the pet fountain, your pet
fountain may have a mineral deposit build-up from hard water. To
remove these deposits, clean the pet fountain parts with a 80% water,
20% vinegar solution. Rinse all parts thoroughly afterwards. Use
filtered or purified water instead of hard tap water to prevent this.
