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25-Year Warranty
Industry-Leading Three Years of Full Coverage
The Personal Comfort number bed is designed to provide maximum comfort
and durability. We stand behind our product and service and want only the
best experience for each and every customer. That’s why we have created the
industry’s best 25-year limited warranty. This applies to the original purchaser
and is valid for 25-years from the date of purchase. If a defect is found in the
material or workmanship, we will inspect, and at our option, repair or replace
the product under the terms and conditions of this warranty. Personal Comfort
reserves the right to substitute materials if the original materials are no longer
available.
This warranty covers defects in manufacturing and does not apply to any
defects caused by misuse, improper assembly, negligence, accidental damage
or regular wear. This warranty covers the entire mattress set: fabrics, foam
cavity, air chambers and air control unit. Our liability
is limited to this written warranty. No other warranty
is expressed or implied, nor does this warranty cover
so called incidental or consequential damages.
Some states do not permit limitations on how long
an implied warranty may last. Some states do not
permit the exclusion or limitations of incidental or
consequential damages, so either or both of the
above limitations may not apply to you. This
warranty gives you specific legal rights and your
rights may also vary from state to state.
To claim coverage using this limited warranty, please contact us and provide
proof of purchase (order number), explain the issue or defect, and arrange with
our warranty department for return of the defective item(s) for servicing. If you
have any questions regarding this 25-year limited warranty, please contact our
warranty department at 1-888-694-4088 ext. 5.
25-Year Warranty is honored by our manufacturing partner, American National Mfg.
**If service is required, contact our Warranty Department at 1-877-776-0431 for
specific instructions on returning the defective item for service.
***This warranty does not cover conditions resulting from normal wear and tear.
Any issues resulting from normal wear and tear include, but are not limited
to: mattress cover compressions, comfort layer compression, discoloration of
comfort layer, or discoloration of air chambers.
**Personal Comfort® mattresses have a lifetime of 25 years. Our Never
Sag guarantee ensures that normal comfort layer compression, body
impressions and air chambers thickness will not compress to 25% of the
overall thickness of the mattress when the air chamber(s) is/are fully
inflated.
All claims relating to the limited warranty products should be made by
contacting our Warranty Department at: 1-877-776-0431, or writing to: Personal
Comfort®, Attn: Warranty Department, Personal Comfort c/o American National
Mfg. 4400 NW 41st Street, Suite 200, Riverside, MO 64150
Defects and Product Issues
If something doesn’t seem to be functioning the way you expected during
your 120-night trial or warranty period, please call us to let us know. Examples
would include an air control unit malfunction, remotes not displaying numbers
correctly, or sagging in your mattress.
Mattress
Component
Air Chamber
Air Control Unit
Mattress
Foam Cavity
3 Years (+1 Day)
to 8 Years
Repair or replace at
no charge
Replace at 50% of
the suggested retail
price
Replace at 65% of
the suggested retail
price
Replace at 80% of
the suggested retail
price
Replace at 90% of
the suggested retail
price
Repair or replace at
no charge
Replace at 50% of
the suggested retail
price
Replace at 65% of
the suggested retail
price
Replace at 80% of
the suggested retail
price
Replace at 90% of
the suggested retail
price
Repair or replace at
no charge
Replace at 50% of
the suggested retail
price
Replace at 65% of
the suggested retail
price
Replace at 80% of
the suggested retail
price
Replace at 90% of
the suggested retail
price
Repair or replace at
no charge
Replace at 50% of
the suggested retail
price
Replace at 65% of
the suggested retail
price
Replace at 80% of
the suggested retail
price
Replace at 90% of
the suggested retail
price
8 Years (+1 Day)
to 13 Years
13 Years (+1 Day)
to 20 Years
20 Years (+1 Day)
to 25 Years
0-3 Years