GST1811
Owner’s Manual
14
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light using a match
No gas flow
Check if propane tank is empty. If empty,
replace. If propane tank is not empty, refer to
Excessive flow safety valve reset
procedure
.
Obstruction of gas flow
Clear burner tube.
Disengagement of burner to valve
Reengage burner and valve
Spider webs or insect nest in venturi.
Clean venturi.
Burner ports clogged or blocked.
Clean burner ports.
Sudden drop in gas flow or
reduced flame height.
Tank out of gas.
Check for gas in propane tank.
Excess flow safety device may have
been activated
Refer to the
Excessive flow safety valve
reset procedure.
Irregular flame pattern, flame does
not run the full length of burner
Burner ports are clogged or blocked
Clean burner ports.
Flame is yellow or orange
New burner may have residual
manufacturing oils.
Burn grill for 15 minutes with the lid closed
Spider webs or insect nest in venturi
Clean venturi.
Food residue, grease or seasoning
salt on burner.
Clean burner.
Poor alignment of valve to burner
venturi.
Assure burner venturi is properly engaged
with valve
Flame blow out
High or gusting winds
Turn front of grill to face wind or increase
flame height
Low on propane gas.
Replace or refill propane tank.
Excess flow valve tripped
Refer to the
Excessive flow safety valve
reset procedure
Flare-up
Grease buildup.
Clean grill.
Excessive fat in meat
Trim fat from meat before grilling.
Excessive cooking temperature
Adjust (lower) temperature accordingly.
Persistent grease fire.
Grease trapped by food buildup
around burner system
Turn knob OFF. Disconnect propane
cylinder. Leave lid in closed position and let
fire burn out. After grill cools, remove and
clean all parts.
Flashback [fire in burner tubes]
Burner and /or burner tubes are
locked.
Clean burner and/or burner tube(s)]
Inside of lid is peeling – like paint
peeling
The lid is stainless steel, not painted
Baked on grease buildup has turned to
carbon and is flaking off. Clean thoroughly
