Quick Start Guide V2.016_2 (V30 Plus).Docx 29/07/2019
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14
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Users failing verifications
A common problem seen over time is users begin to fail the verification of their finger scan.
A number of factors are a cause of this.
A change in the way the user place’s their finger.
Users who work in wet areas.
Finger prints wear thin during the day with normal activity.
The elasticity of skin decreases with age, so a lot of senior citizens have prints that
are difficult to capture.
A medical skin condition e.g. Dermatitis.
The sensor window requires cleaning.
Steps to overcome “Verification” failures.
The following steps should be conducted to overcome verification failures. Firstly conduct a
finger scan test as detailed previously, this will give a score. Users with a reading below 16
should be re-enrolled.
Finger
Test
• Conduct a finger scan
test to verify the score.
Re-Enrol
• Delete and re-enrol the user.
Alternative
finger
• Re-enrol with a different
finger.
Enrol
more
fingers
• Enrol using MPE for multiple
fingers.
Adjust
threshold
• Adjust the users threshold setting. (V30 Plus
only)
Password
• Set user ID to
password
.
