OPERATION & TROUBLE SHOOTING
If your shutter is not operating properly and has a problem, please follow the actions below that associate with the
problem your shutter is experiencing. If the actions do not fix the problem or your problem is not stated below, please
contact your dealer for assistance.
TROUBLE SHOOTING
Manual shutter operation with spring assist uses a tension spring to assist the user in opening and closing the shutter
manually. A pull hook is provided for easier operation to pull the curtain down to the closed positon on large shutters
with handles that are out of reach.
If installed properly, the shutter curtain will stay by itself at (or near) the closed positon when you pull it down. When
you push the shutter curtain up to open the shutter, the spring tension will pull the curtain open for the last 6” and
stay by itself at (or near) the open position. If the shutter is not operating as described, please contact your dealer for
assistance.
OPERATION - MANUAL SPRING ASSIST PUSH-UP
PROBLEM
POSSIBLE CAUSE
ACTION REQUIRED
You try to close your shutter but it
does not come down from the top.
1. You may have forced the shutter
up to far, which caused the bottom
bar to jam at the top
2. The bottom bar may have been
pushed into the box housing
accidentally.
3. There may have been frost or
debris on your shutter when you
rolled it up, causing the shutter to
roll differently than normal and get
jammed at the top.
Inspect the bottom bar and lightly pull
down on it while wiggling it a bit. Then
try pulling the shutter down once you
feel the bottom bar come loose and
unjammed. If the problem persists
or continually repeats, contact your
dealer for assistance.
You try to open your shutter but it will
not go up.
1. You may not have unlocked the
bottom bar (if equipped with locks).
2. The bottom bar may be frozen
to the bottom of your opening or
window sill.
Free up the bottom bar by gently
pushing against it and getting rid of
any ice build-up. A heat source may
help in this situation. If equipped with
locks, ensure they are in the unlocked
position before attempting to open
the shutter.
When you pull the curtain down to
close the shutter, it does not stay by
itself at (or near) the bottom.
1. The axle spring tension is not set
properly and must be adjusted.
Adjusting the axle spring tension
is best performed by a qualified
Pentagon dealer. Contact your dealer
for assistance. If required, Pentagon
can provide the instructions for
adjusting the axle spring tension for
your shutter.
When you push the curtain up to
open the shutter, it does not stay by
itself at (or near) the top.
1. The axle spring tension is not set
properly and must be adjusted.
Adjusting the axle spring tension
is best performed by a qualified
Pentagon dealer. Contact your dealer
for assistance. If required, Pentagon
can provide the instructions for
adjusting the axle spring tension for
your shutter.
