www.pelprostoves.com
7083-171B • July 23, 2013
17
E. Frequently Asked Questions
What causes my glass to become dirty?
If the glass has white ash build up it is normal and the
glass should be cleaned. If it is a black soot build up
airflow thru the unit may be restricted. The most often
cause is overdue maintenance and cleaning. See
“Maintaining and Servicing Appliance” in the owner’s
manual and/or make adjustments to the trim control.
How can I get more heat out of the appliance?
The most often cause of diminished heat output is
overdue maintenance and cleaning . See “Maintaining
and Servicing Appliance” in the owner’s manual.
What should I do if I smell smoke or there is ash/
soot coming from the appliance?
While there will always be some smoke smell from
wood burning appliances (including pellet) you should
investigate all venting to make sure it is sealed prop
-
erly. Most venting requires silicone to seal the seams.
In addition most homes are built very tight today and
with exhaust systems can create negative pressure
in the home. See “Negative Pressure” under “Getting
Started” in the owner’s manual if you have checked the
venting but still have smoke coming from the appli
-
ance. For ash or soot check the above and the exhaust
blower housing and seals.
Why would my appliance run fine last winter but
not start this fall?
It is possible that the stove was not properly prepared
for the Non-burn season. See “Troubleshooting” in the
owner’s manual.
Why would the metal on the inside of the appliance
begin to flake?
There are some pellet mills that get their raw materials
from lumber mills that purchase logs that are trans
-
ported in sea water. These pellets can have a higher
salt content and cause the metals in the unit to corrode
prematurely and deteriorate. If you are seeing any
components inside the firebox deteriorate it is recom
-
mended to change pellet brands immediately.
Is there a place to lubricate the blowers to quiet
them down?
The most often cause of noisy blowers is from the
impellers becoming dirty over time. See “General Main
-
tenance & Cleaning” under “Maintaining & Servicing
Appliance” in the owner’s manual. No form of lubrica
-
tion should ever need applied to the blowers.
What is the metal object with the bend in it for that
came inside the plastic bag?
It is a clean-out tool used to help clean the firepot and
remove any jams in the rare event they occur in the
feed tube.
Why is there a black residue building up on the
outside of my home?
Wind can cause this to happen. If the appliance is
operating correctly very little soot should ever exit the
termination cap. Also check to be sure the venting is
installed per the owner’s manual and local codes.
Do I need an outside air kit?
Outside air is required for mobile home installs and in
some jurisdictions. Refer to “Listing & Code Approv
-
als”,“ Mobile Home Installation” and “ Appliance Set-up”
owner’s manual. Also refer to local building codes.
I am seeing sparks coming out of my pipe (termina-
tion cap) outside is this safe?
This is normal. As long as clearances to combustibles
were followed this is safe.
I have no power to anything. Does this unit have a
circuit breaker or fuse or a reset button?
This unit has one serviceable fuse on the control board
and a resetable snap switch mounted to the feed tube.
Can I burn corn in my unit?
NO, corn is not an approved fuel.
Where is the serial # of my unit is located?
The serial # is located on the back of the stove.
