ISSUE
SOLUTIONS
The nova will not power on
Check that the power switch on the back panel is
on. If it is, the on/standby LED on the front panel
LED should be lit red. Check that the AC outlet is
functioning correctly by plugging in a lamp or
other device to confirm its operation.
The nova powers on, but there is no sound
Check that the nova is not muted (blinking input
LED) or headphones connected to the front
panel (speaker and preamp outputs muted). Be
sure your input source is powered on and playing
at a reasonable volume level. Disengage the
loop function to see if that resolves the issue.
Double-check the connections on the rear panel.
The remote control does not work
Check the remote control batteries by removing
the cover on the back trying new ones. Make
sure the remote control has a clear “line of sight”
to the sensor on the front panel. Check that no
powerful light sources, like direct sunlight, is
interfering with the sensor on the front panel.
The USB signal from a computer is intermittent
Try re-launching the music application (iTunes,
etc.). If the computer doesn’t recognize the nova,
unplug the USB cable from the computer and the
nova, wait a few seconds, then reconnect the
USB cable. Try re-starting the computer. The
nova is designed to remain locked on USB
signals at all times, but computers drop
connections occasionally and require prompts to
re-connect.
There is hum/noise when using a computer
If you have music files available on a laptop
computer, play them while running the computer
on its battery power only. If the hum/noise
disappears, then the ground connection on the
computer’s AC adapter is introducing a “ground
loop” into the system. This is not unusual, but the
USB input on the nova is designed to minimize
the potential. If the issue persists, please contact
your reseller or Peachtree Audio.
There is a “click” or “pop” when using the front
panel controls.
Sometimes static buildup on your hand will
discharge into the unit when touched and cause
an audible click or pop noise. This is normal and
happens most frequently in low humidity
environments and rooms with carpets. If the unit
is behaving erratically afterwards, power it down
completely by turning off the rear panel AC
switch, letting it sit for a minute or so, then
powering it back on. If the issue persists, please
contact your reseller or Peachtree Audio
TROUBLESHOOTING
