16
Troubleshooting Guide and FAQ’s
There are no end-user serviceable components that can be replaced in the CD/DVD
Duplicator. Please contact your dealer for warranty repairs and service.
No LCD display.
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Please check if the power cord is connected properly and the push button is
pushed in all the way.
Error message shown on LCD.
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Blank Disc Not Enough
– your master disc contains bigger size than your blank
disc. Use the blank disc that has bigger capacity. (e.g. double layer 8G DVD Disc)
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Can’t copy CSS disc
– your master disc is copy protected. Try another master.
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Bad Blank Disc
– bad quality blank, try a different brand of blank disc.
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Bad Master Disc
– bad quality master, check for scratch or fingerprints and clean.
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Can’t CD --> DVD
– can’t copy from CD to blank DVD, use Blank CD
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Can’t DVD --> CD
– can’t copy from DVD to blank CD, use Blank DVD
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Waiting for Master Disc
– make sure your disc is finalized from DVD recorder
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Waiting for Blank Disc
- make sure your blank has label side facing up
CD Drive doesn’t read disc and shows error message
.
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Check the format of master disc.
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Use other Master disc or other duplicator to test master.
Buttons do not function.
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Task busy. Please wait.
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Restart unit.
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Faulty controller board. Call for Technical support
Copy completed but disc is not readable / playable or has skipping sound
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try burn the disc again with lower burn speed (4X for DVD and 12X for CD)
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make sure you use original disc as master, not a copy or copy’s copy
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clean the master disc and try again
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try re-create your master disc with lower burn speed
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try different brand of blank discs.
Failure rate is high.
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Use original source CD and not a Copy or Copy’s Copy
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Lower writing speed and try again.
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Quality of blank disc is poor. Try another brand.
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Quality of master disc is poor. Try clean the disc.
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Rated speed of discs does not match writers. Ensure discs meet writers rated
speed.
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Update the latest BIOS version. See manufacturer for latest firmware updates.
