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Return Procedure
To expedite returned instrumentation, contact a factory PCB Customer Service Representative for a
RETURN MATERIAL AUTHORIZATION (RMA) NUMBER. When calling, please have information such
as model, serial number and description of the problem available. When preparing the package for
return, it is helpful to provide a written description of the symptoms and problems experienced with the
equipment.
Customers outside the U.S. should consult their local PCB distributor for information on returning
equipment. For exceptions, please contact the International Sales department at PCB to request
shipping instructions and an RMA. For assistance, please call (716) 684-0003, or fax us at (716) 684-
3823. You may also receive assistance via e-mail at mailto:[email protected] or visit our web site at
http://www.pcb.com/.
Customer Service
PCB guarantees
Total Customer Satisfaction
. If, at any time, for any reason, you are not completely
satisfied with any PCB product, PCB will repair, replace, or exchange it at no charge. You may also
choose, within the warranty period, to have your purchase price refunded.
PCB offers to all customers, at no charge, 24-hour phone support. This service makes product or
application support available to our customers, day or night, seven days a week. When unforeseen
problems or emergency situations arise, call the
24 Hour SensorLine
SM
at 716 684-0001
, and an
application specialist will assist you.
3425 Walden Avenue, Depew, NY 14043-2495
Phone 716 684-0001 Fax 716 684-0987 E-Mail
PCB www.PCB.com IMI www.IMI-Sensors.com
Certified to ISO 9001, AS-9100, ISO/IEC 17025
© 2013 PCB Group, Inc. In the interest of constant product improvement, specifications are subject to change without notice. All prices are
subject to change without notice. PCB, ICP and Modally Tuned are registered trademarks of PCB Group, Inc. IMI and SensorLine are
service marks of PCB Group, Inc. All other trademarks are properties of their respective owners.
