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1 - Net2 - Upgrading software.
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Net2 software upgrades are available free of charge, either supplied on CD or from the Extranet. Net2 can be
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upgraded within the same revision or to the next full version (Note: It is not possible to upgrade directly from
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version v2 to v4 - you must first upgrade to v3.)
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Upgrades can be run directly over the current installation; there is no need to uninstall the previous version.
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It is recommended that an end user advise their installer before carrying out an upgrade.
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Ensure the PC specification meets any new requirements.
2 - Readers/keypads not working.
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- Software settings - Confirm that the settings of the reader or keypad are correct.
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- Connections - Check the wiring of the connectors. Where possible, test this reader on the other port.
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- Extended Cable - Belden 9540 should be used. (00 m maximum) Twisted pair alarm cable should
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not be used. To confirm that an extended cable is not at fault, wire the reader direct into the reader port.
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- Supply voltage - Confirm that the voltage is within specification. (see table)
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- User token - Confirm that the user token used for testing is OK by presenting it to a known working reader.
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- Interference - Confirm whether the reader works when tested ‘in hand’ and not mounted on the wall. Ensure
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that readers are not mounted back to back or there is no interference from other local RF devices.
3 - Cannot detect ACU via TCP/IP.
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1 - Ensure the TCP/IP interface has been detected in the Net2 Server Configuration Utility, and responds to a
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PING from the utility. A static IP address must be used for the interface.
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2 - Restart the Net2 server.
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3 - Make sure that the PC firewall allows the Net2 TCP/IP ports through. (See TCP/IP documentation)
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4 - If the interface is responding, try a loopback test (See TCP/IP documentation)
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5 - The Net2 data line should be checked for resistance readings, screen continuity, and screen shorts.
4 - Cannot detect ACU via a Serial Port comms converter.
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1 - Confirm the comms converter is connected to the correct serial port and powered. A USB to Serial converter
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or PCMCIA card should not being used.
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2 - Restart Net2 Server.
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3 - Check the Net2 data line for resistance readings, screen continuity, and screen shorts.
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4 - In the Configuration Utility, manually select the serial port and then restart the server.
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5 - Test serial port.
Here is the list of topics about this product that receive the most technical support enquiries.
We list them here to help you speed up the installation and trouble shooting process.
5 - Net2 Workstations.
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Net2 Workstation software allows more than one Net2 operator to connect into the same Net2 system at any one
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time. Connections can be established over most TCP/IP networks, including VPN through the Internet. Net2
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Workstation software is included on the Net2 CD and is an option during installation. No addition license is
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required. Net2 Workstation software must be the same version as that running on the Net2 server.
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Workstation software can also be installed on the server machine allowing it to view other Net2 servers on the
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network. Once Net2 software has been loaded, run the installation again choosing Workstation.
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It is recommended that the number of concurrent connections be limited to five.
6 - Moving a V4 database to a new PC.
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Ensure the new PC meets the minimum specification. All of the files containing the site-specific information
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in a Net2 system are stored in a single folder. The default location for this information is C:\Net2 Access Control.
- On the old PC.
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Using the Net2 Server Configuration Utility, go to the Database tab and click the Create Copy
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button. This creates a copy of this existing database into a Zip file.
- On the new PC.
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Load the Net2 software onto the new PC. The version must be the same on both machines.
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Copy the Net2Database.zip file into C:\Net2 Access Control. Using the Net2 Server Configuration Utility, go
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to the Database tab and click Import Copy, browse to the Net2Database.zip in the C:\Net2 Access Control folder
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and click OK. Once completed, run the Net2 application to confirm all details have been transferred correctly.
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Disconnect the Net2 data line from the old PC and connect it to the new PC.
- Custom Settings.
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The settings held in the Configuration Utility are not transferred with the database.
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Details of any TCP/IP nodes, custom Wiegand configuration, etc. will need to be input manually on the new PC.
7 - ACU not responding or fails to be detected (Data line resistance check).
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First power down the converter (RS232 or TCP/IP) and disconnect any ACU’s that do not have a flashing OK LED.
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Using a Multimeter, measure the resistance across the White/Green and Green pair at one end of the network.
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A resistance of between 60 and 80 ohms is required. Repeat the test for the White/Orange and Orange pair.
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This is vital for a stable and trouble free installation.
8 - Fire alarm integration - Net2 Professional software must be used.
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A voltage free normally closed contact from the fire alarm system should be wired across an ACU input
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(Contact/PSU/Tamper/Exit). The software for that ACU is then configured via the Fire Alarm Tab in the doors
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screen to select all the doors that this trigger signal will open.
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Fail open locks will be required on fire doors. Break glasses should be installed to drop the lock power manually.
