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3

4

390-737

390-747

390-757

110mA

110mA

110mA

Current 

@ 12V DC

Operating

temperature

Waterproof

HID 

compatible

Handsfree

Mounted on

metal surface

-35°C    -    +66°C 

-31°F     -    +151°F

Technical Help

1 - Readers/Keypads not working.

• 

Software settings - Confirm that the settings of the reader or 
keypad are correct. 

• 

Connections - Check the wiring and integrity of the connectors. If 
possible, test this reader on the other port.

• 

Extended cable - Belden 9538/9540 should be used up to a 
maximum of 500 feet. Twisted pair alarm cable should not be 
used. To confirm that an extended reader cable is not at fault, wire 
the reader directly to the port.

• 

Supply voltage - Confirm that the voltage is within specification. 
(see table) 

• 

User token - Confirm that the user token used for testing is OK by 
presenting it to a known working reader.

• 

Interference - Confirm whether the reader works when tested ‘in 
hand’ and not mounted on the wall. 

• 

PROXIMITY readers should not be mounted back to back or close 
to other RF devices.

2 - Readers / Keypads - Extending cable.

• 

Only Belden CR9538 / 9540 or a UL equivalent can be used for 
cable extensions. The maximum run is 500 feet.

3 - Net2 - Using a door reader as a desktop reader. 

• 

It is possible to configure a door reader to operate as a desktop 
reader: 

1 - Select the doors menu in the left hand Net2 pane.
2 - Click on the door you wish to change the reader to act as a desktop 
reader.
3 - Under the relevant reader tab, change the reader operating mode to 
‘Desktop Reader’.
4 - The PC displays ‘Would you like to accept desktop reader events from 
this reader at the PC?’ ; click ‘Yes’
Now when you present a blank or existing token to that reader it will 
allow you to add this new token or edit the existing one. 

NOTE: Remember to return the operating mode to the original setting 
once the cards have been read or users will not be able to gain access 
through the reader. 

 

KP Reader - Ensure that Keypad type is set to ‘None’, 

otherwise the Desktop reader option will not be available.

4 - Net2. What to do if a user has no access - Check the reader LED’s 

when a card is shown.

 

• 

No LED’s - the reader has no power. 

• 

No change in display - try the card on a known working reader. If 
there is still no response, replace the card. 

• 

Green LED flashing when a card is presented; check relay 1 LED to 
check for activity and also the lock wiring. 

• 

Red LED is flashing when a card is presented; check the validity of 
the user at the PC. 

• 

Check user’s access level and ensure they should have access by 
clicking on Current Validity. 

• 

Check the ‘Expires end’ date and confirm this has not been past. 

• 

Reinstate the ACU from the doors screen. Select the ACU’s you 
wish to reinstate and then click OK.

Specifications

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