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Common
breakdowns
Possible causes
Remedies
1. B
ry low power
2. Try started during charge
3. Wrong oper on
USB Charger voltage can not
meet Main device
1. Ba ery low power
2. Massage head got big pressure
3. Red led ligh
t fl
icke
mes
stop main device
Check the lithium ba ery level
1. If so, please charge main
device in a mely manner
2. Take o
ff
USB charger from
Main device
3. Long press ON/OFF start
Main device
Change new charger (any brand
mobile charger) or use computer
or power bank.
1. Please charge main device
2. Adjust massage head
or release handle power
3. Restart Main device
If so, please charge in a
manner
Long me can not full
recharge
(LED keeping red light
long me)
Stop working during
massage
Weak massage force
Can't be started
Warranty
This product is warranty for 12 months from the date of its original purchase. If the product
fails due to manufacturer defects, please contact us by the following ways to launch a warranty.
We will instruct you on how to return the products for repair/replacement.
The followings are excluded from warranty cover:
1. Device purchased as 2nd hand, used, or from unauthorized sellers.
2. Damage resulted from misused and abusive ac on.
3. Damage resulted from chemical,
fi
re, radioac ve substance, poison, or liquid.
4. Damage resulted from natural disaster.
5. Damage caused to any 3rd party, person, object, and beyond.
Statement
We can only provide a er-sale services for products that are sold by Paxcess /Rockpals , if you have
purchased the unit from
diff
erent sellers, please contact the seller for return and warranty issues.
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