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Tr o u b l e s h o o t i n g

This section helps you correct some problems that may occur.

Problem

Action

Error message appears
during startup.

Turn off the printer, wait fifteen seconds and then turn
on the printer. Call Technical Support if the error
message reappears.

Does not print.

Check supply.

Check ribbon.

Send a corrected format and batch packet.

Does not feed.

Set wide/narrow knobs correctly.

Partially printed data.

Clean the printhead.

Send a corrected format packet.

Printing shadows or
smears.

Clean the printhead.

Change supply.

Check ribbon.

Light printing.

Change supply.

Adjust the print contrast.

Check wide/narrow knobs.

Check ribbon.

Heavy printing.

Clean the printhead.

Change supply.

Adjust the print contrast.

Check wide/narrow knobs.

Check ribbon.

Voids in printing.

Clean the printhead.

Change supply type.

Check ribbon.

Serial bar codes do not
scan.

Leave printhead unlatched when not in use.

Use a print speed of 2.5 IPS.

Adjust the print contrast.

10-2

Troubleshooting

Содержание Monarch 9850

Страница 2: ...rference in which case the user will be required to correct the interference at his own expense CANADIAN D O C WARNING This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les l...

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Страница 5: ...ng the Communication Cable 1 4 Using the Control Panel 1 4 Printer Status Lights 1 4 Button Functions 1 5 Display 1 6 Selecting a Function 1 6 Exiting an Option 1 7 LOA D I N G SUPPLIES 2 1 Loading Labels or Tags 2 2 Using the Optional Tear Bar 2 8 Using Linerless Supply 2 9 Adding the Peel Edge or Shelf 2 9 Adjusting the Wide Narrow Knobs 2 13 LOA D I N G RIBBO N 3 1 Loading Ribbon 3 2 Using a Hi...

Страница 6: ...ier 4 12 Verifier Considerations 4 12 Setting Contrast 4 13 C O M M U N I CAT I O N VALU ES 5 1 Baud Rate 5 2 Word Length 5 2 Stop Bits 5 3 Parity 5 3 Flow Control 5 4 Reset to Default Values 5 5 Parallel Communications 5 5 SET T I N G D EFA U LTS 6 1 Monetary Sign 6 2 Secondary Sign 6 3 Decimal Places 6 4 Slashed Zero 6 5 Power Up Mode 6 6 Prompt Set 6 7 Setting Format Options 6 8 ii Table of Con...

Страница 7: ...our Fonts 7 10 CARE A N D M A I N T EN A N CE 8 1 Clearing Label Jams 8 1 Cleaning 8 1 Replacing the Printhead 8 4 Adjusting the Print Contrast 8 7 D I A G N O STICS 9 1 Factory Set Password 9 1 Checking the Software Version 9 1 Printing a Test Label 9 2 Checking Supply Quality 9 3 Using Password Protection 9 4 Enabling the Password System Administrators only 9 4 Service Diagnostics 9 5 TRO U BLES...

Страница 8: ...er A 1 Supplies A 2 Linerless Supplies A 3 Ribbon Specification A 3 About Ribbons A 4 Cable Pinouts A 4 ACCESSO R I ES O PT I O N S B 1 Accessories B 1 Factory Installed Options B 2 Ethernet Information B 2 iv Table of Contents ...

Страница 9: ...uous mode See Supply Type in Chapter 4 for more information about the supply types This chapter includes information about u unpacking the printer u connecting the power cord u connecting the communication cable u using the printer s control panel Several chapters of this manual have one or more charts showing the printer s menu structure For example The black boxes show where you are the bordered...

Страница 10: ...i n g P r o g r a m m e r s M a n u a l s The Packet Reference Manual which describes how to create format and batch packets for printing labels how to configure the printer online how to diagnose printer error messages and how to perform other advanced techniques can be downloaded from our Web site www monarch com You can print this manual or order a hard copy version part number TC9800PM A b o u...

Страница 11: ...int jobs from the host you must u Connect the communication cable to the printer and to the host u Set the communication values on the printer to match those at the host Only required if you are using the serial port u Make sure the printer is off before connecting the cable to the communication port Ask your System Administrator which method you will use to communicate with the host Serial Commun...

Страница 12: ...printer supports a baud rate up to 115200 Make sure your host is capable of communicating at the speed you select for the printer U s i n g t h e C o n t r o l P a n e l The control panel has a two line LCD display 2 status lights and five buttons The control panel displays error codes messages and allows you to setup configure the printer P r i n t e r S t a t u s L i g h t s Power The printer sh...

Страница 13: ...nt job When the printer is offline selects the displayed menu item Escape Clear u When an error is present clears the error u When a job batch is printing cancels the print job batch For more information about canceling batches see Canceling a Paused Batch in Chapter 7 u When the printer is online without errors enters the offline menu mode u When the printer is in the offline menu mode returns th...

Страница 14: ... error the display is blank S e l e c t i n g a F u n c t i o n The Main menu has several functions operating modes These functions are shown in the chart below If the printer displays PRINT MODE Ready when you turn it on press Escape Clear to display the Main menu To display menu options press l or r u When the screen displays a right arrow press r to display more options MAIN MENU Cancel All r S...

Страница 15: ... controls the printer s setup and operation Through the Setup Menu you can select a sub menu for the supply contrast default or port settings Each of those sub menus have several options such as ribbon speed monetary symbols and baud rate E x i t i n g a n O p t i o n To exit an option press Escape Clear once You will exit to the next higher menu If you press Escape Clear from a menu your settings...

Страница 16: ...1 8 Getting Started ...

Страница 17: ...istant supplies that require a ribbon able to withstand high temperatures See Using a High Energy Ribbon in Chapter 3 for more information If you are using thermal direct supplies do not load a ribbon If you switch from black mark to die cut supplies make sure the printer s supply type is set correctly See Supply Type in Chapter 4 for more information Your System Administrator can also send the su...

Страница 18: ... Lift printhead assembly using the printhead tab until the assembly locks into place 4 Place the roll of supply on the supply holder For labels the supply unrolls from the top or the bottom For tags make sure the supply unrolls from the bottom because tag rolls are wound face in Do not pick up the printer by the supply holder PrintheadTab DeflectorTab 2 2 Loading Supplies ...

Страница 19: ...ck the supply guides 7 Lay the label strip across the supply guide so that a few inches extend past the front of the printer Tuck the supply under the nibs and in between the die cut sensor For fan fold supplies lay the label strip over the supply holder and across the supply guide so that a few inches extend past the front of the printer Tuck the supply under the nibs and in between the die cut s...

Страница 20: ...upply through the knife Make sure at least 0 5 inches of supply is past the knife 8 Adjust the supply guides so they touch the supply Push up on the supply lever to lock the supply guides into place Tag Nibs SupplyLever DieCut Sensor 2 4 Loading Supplies ...

Страница 21: ...b while pressing down on the printhead release 10 Close the printhead by pressing down on the thumb well until you hear it click into place 11 Close the cover 12 Press Feed Cut to position the supply under the printhead ThumbWell Loading Supplies 2 5 ...

Страница 22: ...ed one is removed from the printer Make sure the printer is configured for on demand mode and the correct supply type The minimum feed length is 1 5 inches for peel mode We recommend using 0 5 inch gap supplies in peel mode when backfeed is disabled Hold the leading edge of peeled labels when printing on stock longer than six inches You must use non perforated supplies for peel mode Follow the ste...

Страница 23: ...wer opening of the exit cover Close the exit cover Pull down on the backing paper to remove any slack When removing the backing paper pull up across the saw toothed tear edge Make sure the backing paper tears at the edge PeelBar LowerOpening BackingPaper TearEdge Loading Supplies 2 7 ...

Страница 24: ...g labels if you have purchased the optional tear bar Tear labels against the tear bar You cannot tear tags with the tear bar Slide the supply between the tear bar and peel bar Do not tear both label and backing paper at the same time u Tear labels against the tear bar u Tear backing paper against the tear edge BackingPaper TearEdge TearBar PeelBar 2 8 Loading Supplies ...

Страница 25: ...ler life Narrow supplies are two inches wide or less Wide supplies are greater than two inches To prevent jams do not leave the printhead closed in the locked position longer than 30 minutes without printing Open unlock the printhead before a break period at the end of each shift and at the end of each day Your linerless machine includes a shelf already installed You can remove the shelf and add t...

Страница 26: ...er tabs to open the exit cover 6 Pull back slightly on the spring latch with your thumb or fingernail and lift the shelf out CAUTION Be careful when inserting or removing the shelf The shelf has sharp points 2 10 Loading Supplies ...

Страница 27: ...you hear it click into place The peel bar must be lined up with the platen roller 8 If inserting the shelf Insert the left edge of the shelf into the side slot at an angle Slide the shelf to the right aligning it with the spring latch and press down until you hear it click into place The shelf must be lined up with the platen roller Loading Supplies 2 11 ...

Страница 28: ... See the following diagrams CAUTION Make sure the shelf is not misaligned with the platen roller or damage to the platen roller could occur PlatenRoller Shelf SpringLatch Shelf inserted correctly PlatenRoller Shelf Shelf not inserted correctly 2 12 Loading Supplies ...

Страница 29: ...oller with the peel bar or shelf Press Feed Cut to position the supply under the printhead A d j u s t i n g t h e W i d e N a r r o w K n o b s You may need to adjust the two wide narrow knobs according to the width of your supply For supply that is more than two inches adjust the knobs to the wide setting For supply that is two inches or less adjust the knobs to the narrow setting For linerless ...

Страница 30: ...nobs to the wide setting For wide supplies push down and turn the wide narrow knobs clockwise with a screwdriver For narrow supplies turn the wide narrow knobs counter clockwise with a screwdriver until it pops back up The adjustment is shown in the wide position 2 14 Loading Supplies ...

Страница 31: ...n for printing High Energy Supplies require a ribbon able to withstand high temperatures If you are using thermal direct supplies do not load a ribbon If you are using high energy supply be sure to use a high energy ribbon See Using a High Energy Ribbon for more information If you want to use a high energy ribbon select high energy for the ribbon every time the printer is turned on See Ribbon in C...

Страница 32: ...d tab until the assembly locks into place 4 Push the deflector tab down 5 Slide the extra ribbon core on the take up reel as far as it will go with the Monarch This End Out writing facing out Use your empty ribbon core as the take up core The take up core only fits on the take up reel one way An extra take up core is available by ordering part number 117961 DeflectorTab PrintheadAssembly 3 2 Loadi...

Страница 33: ...he reel one way Carefully unwind a few inches of ribbon from the bottom of the roll 8 Carefully feed the ribbon under both ribbon rollers and printhead as shown 9 Align the ribbon and make sure it is straight and centered throughout the path 10 Tape the ribbon to the take up core Do not tape the ribbon to the take up reel Take upCore Take upReel RibbonRollers Loading Ribbon 3 3 ...

Страница 34: ...e the cover U s i n g a H i g h E n e r g y R i b b o n High energy ribbon is an option for the 9850 printer It enables you to print on high energy TUFF MARK supplies When you select high energy ribbon for the printer setting you are setting the printer to a higher printing temperature Select this setting only after you have loaded a high energy ribbon and supply or it may damage your printhead Se...

Страница 35: ...inted u Do not use peel mode u No more than 20 of the supply should have print black coverage CAUTION The high energy ribbon may break or stick to the supply when more than 20 of the supply contains print u Only white high energy supply should be used for bar code printing u Reverse fonts cannot be used u A non printing area of at least 1 inch 2 54 mm must exist on the left and right edge of the r...

Страница 36: ...3 6 Loading Ribbon ...

Страница 37: ... No Feed Mode Continuous On Demand Continuous Print Position 99 to 99 0 Supply Position 300 to 300 0 Margin Position 99 to 99 0 Cut Position 300 to 300 0 Supply Type Aperture Die Cut Black Mark Continuous Die Cut Speed 2 5 4 0 6 0 8 0 10 0 Default Default Backfeed Off On Extended Off Verifier Disabled Enabled Disabled SUPPLY CONTRAST DEFAULTS PORT SETTINGS RIBBON MAIN MENU MARGIN POS PRINT POS SUP...

Страница 38: ...Y Ribbon r 2 Press Enter Pause to set the ribbon option You will see the current setting for example RIBBON l Yes r 3 Press l or r to see the other options After you display the option you want press Enter Pause Press Escape Clear twice to exit to the Main menu If you set the Ribbon option to Yes install a ribbon before printing If you want to use a high energy ribbon select high energy for the ri...

Страница 39: ...rch 928 stacker installed the batch separator is 3 66 inches long The name of the batch is shown on the batch separator Changing this setting only affects new formats sent to the printer To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press l or r until you see SUPPLY l Separators r 2 Press Enter Pause to set the batch separators option You will see the ...

Страница 40: ...e r 2 Press Enter Pause to set the feed mode You will see the current setting for example FEED MODE Continuous r 3 Press l or r to see the other option After you display the option you want press Enter Pause Press Escape Clear twice to exit to the Main menu P r i n t P o s i t i o n This function adjusts where data prints vertically on the supply Adjust the print if it is too close to the top or b...

Страница 41: ...l you see SUPPLY l Print Pos r 2 Press Enter Pause You will see the current setting for example Enter print pos 99 99 0 3 Press l or r to change the print position Pressing l decreases the value moves the image down rincreases it moves the image up 4 Press Enter Pause when the number you need appears Press Escape Clear twice to exit to the Main menu Setting Supply Options 4 5 ...

Страница 42: ...emoved easily The adjustments are in dots 0 0049 inch u Increase the number to feed more supply out of the chute u Decrease the number to feed less supply out of the chute This option takes effect on the next label or tag printed Changing supply position may also affect print position To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press l or r until you...

Страница 43: ...0 0049 inch which is the smallest measurement the printer recognizes The width of the print area depends on your supply size Maximum width is four inches When you move the image to the right or left on the supply avoid moving the image too close to either edge because it may not print Print too far to the left Print too far to the right u If the data is too close to the left side increase the numb...

Страница 44: ...it moves the image toward the right side of the supply 4 Press Enter Pause when the number you need appears Press Escape Clear twice to exit to the Main menu C u t P o s i t i o n This function adjusts where the tag is cut The printer adjusts the cut position according to the black marks on the supply You may need to adjust for aperature supplies Increase to move the cut up decrease to move the cu...

Страница 45: ... print on aperture black mark die cut or continuous supplies You have to tell the printer which supplies you are using If you are using edge aperture supplies use the die cut setting If you are using center aperture supplies use the aperture setting To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press l or r until you see SUPPLY l Supply Type r 2 Press ...

Страница 46: ...ips printing is only available using thermal direct labels in continuous mode To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press l or r until you see SUPPLY l Speed r 2 Press Enter Pause to set the speed option You will see the current setting for example SPEED l Default 3 Press l or r to see the other options After you display the option you want pre...

Страница 47: ...s being left between the printhead and knife Extended backfeed works with the selected cut modes Refer to the optional Packet Reference Manual to learn how to define the Backfeed Control Packet Extended backfeed does not work with non indexed continuous supply mode Do not use backfeed normal or extended with supplies less than 0 75 inches We recommend using 0 5 inch gap supplies in peel mode when ...

Страница 48: ...ately To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press l or r until you see SUPPLY l Verifier 2 Press Enter Pause to set the verifier option You will see the current setting for example VERIFIER Disabled r 3 Press l or r to see the other option After you display the option you want press Enter Pause Press Escape Clear twice to exit to the Main menu ...

Страница 49: ...se a verifier to check the bar code print quality If you set the contrast by turning the knob on the back of the printer this contrast setting is added to it 1 From the Main Menu press l or r until you see MAIN MENU l Setup r 2 Press Enter Pause You will be at the Setup menu Press l or r until you see SETUP l Contrast r 3 Press Enter Pause You will see the current setting for example Enter contras...

Страница 50: ...ess l or r to change the contrast Pressing r darkens the print l lightens the print 5 Press Enter Pause to select the displayed value Press Escape Clear to exit to the Main Menu 4 14 Setting Supply Options ...

Страница 51: ...communication values see your System Administrator The serial communication values are listed in the table below Option Choices Default Baud rate 1200 2400 4800 9600 19200 38400 57600 115200 9600 Word length 7 8 8 Stop bits 1 2 1 Parity None Odd Even None Flow control None Xon Xoff DTR CTS DTR Reset No Yes No SUPPLY CONTRAST DEFAULTS PORT SETTINGS SERIAL COMM MAIN MENU CANCEL ALL PRINT MODE REPEAT...

Страница 52: ...le BAUD RATE l 9600 r 3 Press l or r to display the baud rate you need then press Enter Pause Press Escape Clear three times to exit to the Main Menu W o r d L e n g t h To change the setting from the Main Menu select Setup Port Settings then Serial Comm Then follow these steps 1 Press l or r until you see SERIAL COMM l Word Length r 2 Press Enter Pause You will see the current setting for example...

Страница 53: ...ss l or r until you see SERIAL COMM l Stopbits r 2 Press Enter Pause You will see the current setting for example STOPBITS 1 r 3 Press l or r to display the number of stop bits you need then press Enter Pause Press Escape Clear three times to exit to the Main Menu P a r i t y To change the setting from the Main Menu select Setup Port Settings then Serial Comm Then follow these steps 1 Press l or r...

Страница 54: ...nu select Setup Port Settings then Serial Comm Then follow these steps 1 Press l or r until you see SERIAL COMM l Flow Control r 2 Press Enter Pause You will see the current setting for example FLOW CONTROL l DTR r 3 Press l or r to display the flow control you need then press Enter Pause Press Escape Clear three times to exit to the Main Menu XON is 17 XOFF is 19 Set flow control to DTR for PC co...

Страница 55: ...arallel communications menu allows you to set the active parallel port to either internal or external The internal port is used for printer options installed inside the printer such as the Ethernet communication port Use the external selection when connecting a printer cable or external device directly to the parallel port The mode selection allows the user to select either compatible or IEEE 1284...

Страница 56: ... select Setup Port Settings then Parallel Comm Then follow these steps 1 Press l or r until you see PARALLEL COMM Port r 2 Press Enter Pause You will see the current setting for example PORT External r 3 Press Enter Pause to select the external port You are now ready to communicate using an external connection through a cable or external device such as the external Ethernet print server 5 6 Commun...

Страница 57: ... turned off The monetary formatting options are listed in the table below Option Choices Default Monetary sign None USA UK Japan Germany France Spain Italy Sweden Finland Austria India Russia Korea Thailand China Euro Dollar USA Secondary Sign No Yes No Decimal Places 0 1 2 3 2 Slashed Zero No Yes No Power up Mode Online Offline Online Prompt Set English French German Spanish English SUPPLY CONTRA...

Страница 58: ...affect batches already in the printer M o n e t a r y S i g n You can also select None if you do not want a monetary sign to print in price fields The monetary signs available for 15 countries are shown in the table below Country Currency Description USA dollar UK pound Japan yen Germany 1 deutsche mark France F franc Spain P peseta Italy L lira Sweden Kr krona Finland 2 markka Austria 6 schilling...

Страница 59: ...ary sign you want 4 Press Enter Pause Press Escape Clear twice to exit to the Main menu S e c o n d a r y S i g n If you select USA as the monetary sign you can print amounts less than 1 00 either by using a dollar sign and decimal 0 30 or by using a cent sign 30 u If you set the secondary sign option to No prices under 1 00 will print like this 45 u If you set the secondary sign option to Yes pri...

Страница 60: ...e option you want Then press Enter Pause Press Escape Clear twice to exit to the Main menu D e c i m a l P l a c e s You can set the printer for 0 1 2 or 3 places after the decimal in a price field In U S currency you might print prices like this 24 00 2 decimal places or like this 24 0 decimal places 1 Press l or r until you see DEFAULTS l Decimal Places r 2 Press Enter Pause You will see the cur...

Страница 61: ...e standard zero 0 only The slashed zero selection will not be in effect until the format is sent to the printer again If you change the way zero is printed you must resend your formats To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press l or r until you see DEFAULTS l Slashed Zero r 2 Press Enter Pause You will see the current setting for example SLA...

Страница 62: ...erform some other task first use the Offline power up mode To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press l or r until you see DEFAULTS l Powerup Mode r 2 Press Enter Pause You will see the current setting for example POWER UP MODE Online r 3 Press l or r until you see the option you want Then press Enter Pause Press Escape Clear twice to exit t...

Страница 63: ... the Main Menu select Setup then Defaults Then follow these steps 1 Press r until you see DEFAULTS l Prompt Set 2 Press Enter Pause You will see the current setting for example PROMPT SET English r 3 Press l or r until you see the option you want Then press Enter Pause Press Escape Clear twice to exit to the Main menu This option only affects the displayed prompts It does not change what is printe...

Страница 64: ...o enter data for a format If the optional knife is not installed you can prevent those prompts from appearing during batch entry mode If you set a new default value for an option that value is used even if the prompt is not displayed If you do not change a default value for an option the system default is used if the prompt is not displayed Setting format options requires the optional keypad which...

Страница 65: ...int batches You can also use the Monarch MPCL Toolbox utilities to create and download packets P r i n t i n g Before you print make sure the printer is connected and ready to receive data 1 Turn on the printer Your printer is ready to receive and print batches when you see PRINT MODE Ready 2 Download a format and a batch Refer to the optional Packet Reference Manual for information on downloading...

Страница 66: ... batch are printed If you have purchased the optional peel module you must use on demand printing with peel mode If you are using peel mode remove the excess backing paper by pulling up across the saw toothed tear edge Make sure the backing paper tears at the edge Hold the leading edge of peeled labels when printing on stock longer than six inches The minimum feed length for peel mode is 1 5 inche...

Страница 67: ...ee Chapter 4 Setting Supply Options When you press Enter Pause you will see PAUSE MENU l Print Mode r You can press Enter Pause to resume printing or press l or r to display the Pause Menu options The following chart shows the Pause Menu options R e s t a r t i n g a B a t c h You can reprint a paused batch from the beginning using the original quantity 1 When you press Enter Pause you will see PA...

Страница 68: ...tches waiting to print Before any format graphic or font in memory can be deleted you must cancel all batches You can cancel a batch by pressing Escape Clear while the batch is printing or you can use the Pause menu to cancel a batch 1 Press Enter Pause to interrupt printing You will see PAUSE MENU l Print Mode r CANCEL BATCH CANCEL ALL PRINT MODE RESTART BATCH SETUP DIAG PAUSE MENU CANCEL BATCH C...

Страница 69: ...press l or r until you see PAUSE MENU l Cancel All r and press Enter Pause You will see Cancel Batches No r 4 You can u exit without canceling any batches Press Escape Clear or press r to display No and then press Enter Pause The printer returns to the Pause menu Press l or r to select another function from the Pause Menu or to return to Print Mode and print all the batches u cancel all batches in...

Страница 70: ...ic No r Press l or r then press Enter Pause You will see Cancel Font No r Press r then press Enter Pause You return to the Pause menu If you select Yes these prompts delete ALL formats graphics and or fonts in the printer 5 Press l or r to select another function from the Pause menu or to return to Print mode R e p e a t i n g a B a t c h Before you start printing a new batch you can reprint the l...

Страница 71: ...he number increments until the entire batch has printed When it is finished you will see PRINT MODE Ready O f f l i n e P r i n t i n g Offline printing requires the optional keypad which must be purchased separately E n t e r i n g a B a t c h Batch Entry requires the optional keypad which must be purchased separately Printing 7 7 ...

Страница 72: ... print speed with the optional 300 dpi printhead is 6 0 ips 8 0 ips and 10 ips printing is available using thermal transfer supplies with the 203 dpi printhead u Premium supplies are recommended for 300 dpi applications Premium supplies are coated paper or synthetic tags and PM255 ribbon The part number for the ribbon is 119052xx where xx is the ribbon size For example 11905213 is the part number ...

Страница 73: ...pe fonts Refer to the optional Packet Reference Manual available on our Web site to learn how to reconfigure the printer s memory After reconfiguring memory resend the font format and batch packets The 9850 printer can accept a TrueType font file that has been converted to Hex or Run Length encoding using the version of Font Utility Font Utility is available on our Web site www monarch com Font Ut...

Страница 74: ... it is your responsibility to license the fonts you purchase and download to your Monarch printer Contact your font supplier for licensing information Additional fonts that are compatible with the 9850 printer can be purchased from The Electronic Font Foundry 11 Silwood Road Ascot SL5 OPY England 0 1344 875 201 www eff co uk 7 10 Printing ...

Страница 75: ...n off the printer and open the cover and printhead assembly 2 If necessary remove the label roll and ribbon 3 Remove the jammed labels and reload the label roll 4 Close the printhead assembly and turn on the printer 5 Press Feed Cut to position the supply under the printhead C l e a n i n g The rate and frequency at which you print determines how often you must clean the printer You may need to cl...

Страница 76: ...the supply sensor more often if you frequently receive supply error codes 1 Turn off the printer and open the cover and printhead assembly 2 Remove the label roll and ribbon when cleaning the printhead 3 Press down on the exit cover tabs to open the exit cover on the front of the printer 4 Clean the platen roller with a dry cloth or small brush However if there is adhesive gum build up on the plat...

Страница 77: ...ss the printhead and remove any build up You may need to use a printhead CLEAN STRIP if the printhead is extremely dirty or you see streaks on the supply 7 Rub the cotton swab across the supply sensor and die cut sensor and remove any build up 8 Clean the build up in the supply path Printhead DieCutSensor SupplySensor Care and Maintenance 8 3 ...

Страница 78: ...ace the printhead if it is damaged or worn out For example you may see 616 bad dot or dots or 768 printhead failure error codes See Accessories in Appendix B for the printhead part number CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead Cle...

Страница 79: ...push back until the printhead assembly clicks into place 6 Carefully unplug the cable from the printhead as shown The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead 7 Carefully plug the cable into the new printhead 8 Align the new printhead with the ...

Страница 80: ...thead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling 11 Let the printhead dry and reload your supplies 12 Close the printhead assembly and the cover Turn on the printer 13 Press Feed Cut to position the supply under the printhead Donot touchhere 8 6 Care and Maintenance ...

Страница 81: ... Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts Using a thin screwdriver turn contrast knob clockwise for darker print turn counter clockwise for lighter print You only have to turn the contrast adjuster slightly If you set the contrast online this contrast setting is added to it ContrastKnob Care and Maintenance 8 7...

Страница 82: ...more information We recommend you check the bar code print quality with a bar code verifier If you do not have a bar code verifier or scanner check the bar code visually A bar code that is in spec has complete bars clear spaces and small alphanumeric characters look complete An in spec bar code may not look as good as one that is too dark but it has the highest scan rate Dark IN SPEC Light 8 8 Car...

Страница 83: ...u need a password to access diagnostic functions Press Feed Cut three times and then press Enter Pause C h e c k i n g t h e S o f t w a r e Version From the Diagnostics Menu press l or r until you see DIAGNOSTICS Version r Press Enter Pause You will see Model M9850 V 1 0 VERSION USER DIAG SERVICE DIAG TEST LABEL MAIN MENU SUPPLY QUALITY CANCEL ALL PRINT MODE REPEAT BATCH SETUP DIAG BATCH ENTRY FO...

Страница 84: ... configuration by packet A G The second label shows the model number software version stock count voltage print contrast printhead resistance number of bad dots and installed options The test label also shows an inch count for the high energy ribbon This information will help Technical Support diagnose the problem Refer to the optional Packet Reference Manual for more information about the test la...

Страница 85: ...ss l or r until you see USER DIAG Supply Quality r 3 Press Enter Pause If you have not printed any labels the message No data Press Enter appears You will also see the No data Press Enter message if you are using continuous non indexed supplies If you have printed labels since turning on the printer you will see Len Min Max OK l 1568 034 124 Y r The Len listing is the length of the loaded supply i...

Страница 86: ...e formats graphics or fonts can be deleted 1 From the Main Menu press l or r until you see MAIN MENU l Diagnostics 2 Press Enter Pause You will see Enter Password _ _ _ _ _ _ 3 Enter the password press Feed Cut three times and then press Enter Pause If you enter the wrong password you return to the Main Menu 4 From the Diagnostics Menu press l or r until you see DIAGNOSTICS l User Diag 5 Press Ent...

Страница 87: ...tics Menu OR Press r to display Yes and press Enter Pause The password protection is enabled for formats graphics or fonts You return to the User Diagnostics Menu 8 Press Escape Clear twice to exit to the Main Menu S e r v i c e D i a g n o s t i c s The Service Diagnostics menu can only be accessed by a Monarch Representative because it requires a separate password If you need to call Technical S...

Страница 88: ...9 6 Diagnostics ...

Страница 89: ...T R O U B L E S H O O T I N G 10 This chapter provides solutions to minor printing problems and explanations of common error messages you may receive while using the printer Troubleshooting 10 1 ...

Страница 90: ...obs correctly Partially printed data Clean the printhead Send a corrected format packet Printing shadows or smears Clean the printhead Change supply Check ribbon Light printing Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Heavy printing Clean the printhead Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Voids in printing Clean the printh...

Страница 91: ...s Errors numbered 900 999 are hard printer failures If you cannot clear an error turn off the printer wait several seconds and then turn on the printer For a complete list of errors refer to the optional Packet Reference Manual available on Monarch s Web site Call Technical Support if you need additional assistance C o m m o n E r r o r s Errors 001 to 405 and 429 to 435 are data errors This type ...

Страница 92: ...lem 611 Font bar code or density in the batch does not fit the format 612 The data in this line of the batch is either missing or does not match the format 613 Reference point off supply 614 Portion of field off supply or there may be an invalid character in the packet 703 The printer sensed a calibration of different sized black marks Make sure the correct supply type is loaded 704 Printer has no...

Страница 93: ...rated supply length differs by plus or minus 25 inches from the format Press Feed Cut 758 Either the supply is not seen or the on demand sensor is broken Check for a label jam clear the supply path or reload supplies This error may occur if you remove a label too quickly in the on demand mode 763 Waiting to dispense label Press Feed Cut 765 The printhead has less than 4 bad dots The printer can sh...

Страница 94: ...10 6 Troubleshooting ...

Страница 95: ...Weight w metal cover 29 lb 13 2 kg Shipping Weight 25 lb 11 4 kg Shipping Weight w metal cover 34 lb 15 5 kg Power 115 Vac 60Hz 100 Vac 50 60 Hz 230 Vac 50Hz Operating Limits For Thermal Transfer ribbon 40 to 95 F 4 to 35 C For Thermal Direct 40 to 104 F 4 to 40 C Printhead Thermal at 4 inches 102 mm wide 203 dpi 8 0 dots per mm OR 300 dpi 11 8 dots per mm This option must be purchased separately ...

Страница 96: ...r high humidity environments contact Monarch for supply recommendations Continuous non indexed supply does not have perforations or black marks and must be used in continuous mode We recommend using continuous supply with a tear bar or the optional knife If you purchased the optional knife you cannot use the tear bar Aperture supplies are tags or labels with holes or openings in them The supply is...

Страница 97: ...h non print zone exists on the leading edge beginning of all labels R i b b o n S p e c i f i c a t i o n Do not leave ribbon in sunlight high temperatures or humidity Ribbon Type Standard or High Energy Ribbon Widths Use with Max supply width 1 5 38 mm 1 3 33 mm 1 8 46 mm 1 5 38 mm 2 3 58 mm standard or high energy 2 0 51 mm 3 3 84 mm 3 0 76 mm 4 3 110 mm standard or high energy 4 0 102 mm Ribbon...

Страница 98: ...eads are expensive C a b l e P i n o u t s The following tables show the connector pins for a 9 pin to 25 pin 118364 cable or a 25 pin to 25 pin cable 118366 9 Pin F To 25 Pin M CD 1 20 DTR RD 2 2 TD TD 3 3 RD DTR 4 8 CD SGND 5 7 SGND DSR 6 6 DSR RTS 7 4 RTS CTS 8 5 CTS N C 9 1 Shield Drain Wire 25 Pin F To 25 Pin M FG 1 1 FS TD 2 2 TD RD 3 3 RD RTS 4 4 RTS CTS 5 5 CTS DSR 6 6 DSR SG 7 7 SG CD 8 8...

Страница 99: ...figure the printer download fonts and design formats Available on Monarch s Web site www monarch com u External LAN Print Server Supports Ethernet and TCP IP RJ 45 Connector 10BaseT 11753101 BNC Connector 10Base2 11753102 u External Ethernet Print Server supports TCP IP 11753105 u Printhead CLEAN STRIP 120350 u Printhead Cleaning Pen 114266 u Cables 9 pin to 25 pin 118364 25 pin to 25 pin 118366 Y...

Страница 100: ...5 98 2000 or Windows NT TCP IP and NetWare Software is available on Monarch s Web site www monarch com to configure the print server or you can order part number TC9840ENCD for the MonarchNet Utilities compact disc It can also be configured using HP Jet Admin or HP Web JetAdmin software Configuration information prints automatically if the Ethernet print server senses a hardware error To print con...

Страница 101: ... indicate printer conditions and problems MONARCH leader Wrap around a new roll of ribbon with Monarch printed on it on demand mode Mode in which the printer stops after each label to allow you to remove it print job Actual data printed on a label or tag The host may download the print job together with the format or as a separate packet The print job is also called a batch online Direct communica...

Страница 102: ......

Страница 103: ... platen roller 8 2 printhead 8 2 supply sensor 8 3 cleaning printer 8 1 clearing jams 8 1 common errors 10 3 communication errors 10 3 communication parameters baud rate 5 1 parity 5 1 resetting 5 5 start Xon character 5 1 stop Xoff character 5 1 stop bits 5 1 word length 5 1 communications parallel 5 5 contrast adjusting print 8 7 setting 4 13 currency 6 2 D data entry mode 7 7 decimal places def...

Страница 104: ...linerless labels 2 8 linerless supply specifications A 3 loading ribbon 3 2 locating supply sensor 8 3 M maintenance cleaning printer 8 1 margin adjusting 4 7 mode data entry 7 7 offline 7 7 online 7 1 monetary sign defining 6 2 O offline mode 7 7 on demand printing 7 2 online mode 7 1 option selecting 1 6 options B 1 baud rate 5 2 flow control 5 4 parity 5 4 word length 5 2 P parallel communicati...

Страница 105: ... 8 on demand 7 2 TrueType fonts 7 9 R resetting communications parameters 5 5 ribbon 4 2 high energy 3 4 loading 3 2 supply options 4 2 ribbon specifications A 3 S secondary sign using 6 3 selecting a function 1 6 sensor supply 8 3 separating multiple batches 4 3 separators supply options 4 3 setting communication parameters 5 1 contrast 4 13 print contrast 4 13 supply options 4 1 slashed zero def...

Страница 106: ...ar edge 2 6 test labels printing 9 2 troubleshooting 10 2 trueType fonts printing 7 9 U using verifier 4 12 V values communication 5 1 5 6 default 5 1 5 6 verifier information 4 12 version of software 9 1 W word length 5 1 options 5 2 4 Index ...

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