Patton electronics ForeFront 6676, Руководство пользователя

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Introduction 37
Model 6676 6U CPCI Chassis Assembly User Guide 4 • Contacting Patton for assistance
Introduction
This chapter contains the following information:
• “Contact information”—describes how to contact Patton technical support for assistance.
• “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the
RAS warranty and obtaining a return merchandise authorization (RMA).
Contact information
Patton Electronics offers a wide array of free technical services. If you have questions about any of our other
products we recommend you begin your search for answers by using our technical knowledge base. Here, we
have gathered together many of the more commonly asked questions and compiled them into a searchable
database to help you quickly solve your problems.
• Online support—available at www.patton.com .
• E-mail support—e-mail sent to support@patton.com will be answered within 1 business day
• Telephone support—standard telephone support is available from 8AM to 5PM EST (8:00 to 17:00 UTC-5) ,
Monday through Friday, by calling +1 (301) 975-1007
Service
Patton Electronics' technical staff is also available to answer any questions that might arise concerning the
installation or use of your Model 6676. Technical Service hours: 8AM to 5PM EST
(8:00 to 17:00 UTC-5) ,
Monday through Friday.
All warranty and non-warranty repairs must be returned freight prepaid and insured to Patton Electronics (for
more information about warranty and non-warranty repairs, see section “Warranty Service and Returned Mer-
chandise Authorizations (RMAs)”). All returns must have a Return Materials Authorization number on the
outside of the shipping container. This number may be obtained from Patton Electronics Technical Service at:
• Tel: (301) 975-1007
• E-mail: support@patton.com
• URL: www.patton.com
Note
Packages received without an RMA number will not be accepted.
Warranty Service and Returned Merchandise Authorizations (RMAs)
Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship-
ment. All of our products are backed by a comprehensive warranty program.
Note
If you purchased your equipment from a Patton Electronics reseller,
ask your reseller how you should proceed with warranty service. It is
often more convenient for you to work with your local reseller to
obtain a replacement. Patton services our products no matter how
you acquired them.