Revised: July 27, 2017
Revision 7 of DOCU292, © Copyright
Page 21 of 26
If the satellite system replies, you will see a screen similar to
problem may be that the web server has not yet started completely. Wait about 30
seconds, then try again to open the SatAimer home page.
Figure 14: Successful ping command reply
If the ping command doesn’t generate a response (i.e., you receive a “Request timed
out…” message), then the network isn’t functioning properly. Try the following to
troubleshoot the problem:
•
Check the Ethernet cable connections—green Ethernet lights on the dish’s
electronics box indicate good connections.
•
Ensure that all power cables are properly connected and that the skid’s
electronics box is receiving power.
•
Wait for the G2 SatAimer software to complete its startup. This usually takes
under a minute.
If these troubleshooting tips do not help, contact your Pason field technician or Pason
Technical Support at 1-877-255-3158 for assistance.
Simple system checks
To help with troubleshooting, Pason support personnel may ask you the status of certain
LEDs on the dish’s electronics box. These LEDs provide the following system
information:
•
If the AC OK light is lit
: the system has power.
•
If the Network 100 or Network 10 light is lit or flashing
: the Ethernet
connection between the dish and the Pason VSP network panel is good.
•
If the Kill LED flashes when Kill switch is in the down position
: the
SatAimer software is working.
