User Manual, MAR-5915-2x
User Manual
Chapter 5 Troubleshooting
MNL-0655-01 Rev A6
ECO-5592
Effective: 05 Feb 19
Page 39 of 40
Chapter 5 Troubleshooting
Product Identification
The product is labeled with the Parvus P/N and serial number. Please refer to this information when
communicating with Technical Support.
Technical Assistance
If you have a technical question or if you cannot isolate a problem with your product, please call or e-mail
the Parvus Technical Support team:
Phone
1 (801) 433-6322
Fax
1 (801) 483-1523
Cisco Systems support is available to customers who have purchased a SmartNet account. This can be
obtained directly from Cisco or from Parvus as part of an Extended Service Contract that also includes an
extension of the standard hardware warranty period. In either case you need to provide the CSN (Cisco
Serial Number) from the 5915 and ESS2020 in order to obtain coverage. For either ring, issue the show
version command. The CSN is returned as the Processor Board ID in both cases.
Returning for Service
Before returning any Parvus product, please fill out a Return Material Authorization (RMA) request form,
available for download from the following website under the support section:
Email this form to the Technical Support email address (
) to receive
authorization for shipment. An RMA number will be emailed back to you as soon as possible.
Note: You must have the RMA number in order to return any product for any reason.
Caution:
Any product returned to Parvus improperly packed will immediately void the warranty for that particular
product.
