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Touch Screen Symptoms

Symptom

Corrective Procedure

•

Touchscreen does not

function

•

No virtual mouse

•

Cursor doesn’t follow when

touching the screen

•

Install and run the touchscreen tility from the driver CD.

•

Reseat the panel cable.

•

Reseat the touchscreen board-to-touch panel cable.

•

Replace the touch panel.

Power Symptoms

Symptom

Corrective Procedure

•

Power shuts down unexpectedly

•

Cannot turn the system on

•

Reseat the power AC adapter cable.

•

Reseat the power AC adapter.

•

Replace the mainboard.

•

Cannot turn the system off

•

Hold down the power button for four seconds.

•

Replace the mainboard.

Network Symptoms

Symptom

Corrective Procedure

•

Cannot access LAN

•

Confirm that network hub/switch (if present) is

functioning correctly.

•

Reseat the RJ-45 cable.

•

Confirm green and orange LED activity of the RJ-45 jack.

•

Check the network TCP/IP settings.

•

Remove and reinstall the driver.

•

Replace the network cable.

•

Replace the mainboard.

Содержание A4-1-A

Страница 1: ...POS Terminal A4 1 A A5 1 A A7 1 A Service Manual ...

Страница 2: ...cause harmful interference to radio communications Operation of this device in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense FCC WARNING Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the device Best Management P...

Страница 3: ...to keep time There is a risk of explosion if the wrong battery type is used when replacing Dispose of used batteries according to local ordinance regulations RoHS 單元部件名称 Part name 限用物質及其化學符號物质或元素 Hazardous substances name 鉛 Pb 其合物铅 Pb 其合物 Lead Pb and its compounds 汞 Hg 其合物 Mercury Hg and its compounds 鎘 Cd 其合物镉 Cd 其合物 Cadmium Cd and its compounds 六價鉻 Cr6 其合物六价铬 Cr6 其合物 Hexavalent chrom...

Страница 4: ...fied personnel should perform repairs Damage due to unauthorized servicing is not covered by the warranty CAUTION Under no circumstances touch the inverter while power is connected to the machine Always disconnect the AC power cord before attempting any service CAUTION If the LCD breaks and fluid gets onto your hands or into your eyes immediately wash with water and seek medical attention CAUTION ...

Страница 5: ...5 Contact Information Partner Tech Corporation 10F No 233 2 Baoqiao Rd Xindian Dist New Taipei City 231 Taiwan http www partner com tw ...

Страница 6: ...in this manual are the properties of their respective owners and are acknowledged About this manual The service manual provides service information This manual is designed to help train service personnel to locate and fix failing parts on the device This manual consists of the following sections Chapter 1 Getting Started This section covers unpacking and checking the package contents and identifyi...

Страница 7: ...21 About the BIOS Setup Utility 21 Entering the Setup Utility 22 Using BIOS 22 BIOS Navigation Keys 22 Main Screen 23 Advanced Settings 24 Chipset Settings 31 Security Settings 35 Boot Settings 36 Save Exit 37 Chapter 3 Installing Drivers and Software 39 Intel Chipset Driver 39 LAN Driver 42 Audio Driver 44 Serial IO Driver 46 Graphics Driver 49 Chapter 4 Locating the Problem 53 General Checkout G...

Страница 8: ...eripheral Device Symptoms 56 Boot Symptoms 56 Chapter 5 Replacing Field Replaceable Units FRUs 57 Panel 58 Panel Back Cover 59 MSR PCBA 62 Power Button and LED PCBA 63 Speaker 64 VGA Port 65 LVDS Cable 66 I O Shield 67 Mainboard 68 Appendix A Specification 69 ...

Страница 9: ...w to unpack and identifying components on the device Unpacking It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service Please un pack and re pack the machine terminal as shown below ...

Страница 10: ...tifying Components This section describes the parts and connectors on the machine A4 1 A Front Right View A4 1 A Rear View 15 TFT LCD Power indicator VFD Customer Display optional Slot Optional Peripheral Slot ...

Страница 11: ...11 A4 1 A I O Connectors DC12V In DC12V Out Power button COM2 COM1 HDMI Line Out LAN2 LAN 1 VGA USB 3 0 RJ 11 Cash drawer port ...

Страница 12: ...12 A5 1 A Front Right View 15 6 TFT LCD Power indicator Camera optional A5 1 A Rear View VFD Customer Display optional Slot MSR optional Slot ...

Страница 13: ...13 A5 1 A I O Connectors DC12V In DC12V Out COM2 COM1 HDMI Line Out LAN2 LAN 1 VGA USB 3 0 RJ 11 Cash drawer port Power button ...

Страница 14: ...14 A7 1 A Front Right View A7 1 A Rear View VFD Customer Display optional Slot 21 5 TFT LCD Power indicator Optional Peripheral Slot ...

Страница 15: ...15 A7 1 A I O Connectors DC12V In Expansion I O optional DC12V Out COM2 COM1 HDMI Line Out LAN2 LAN 1 VGA USB 3 0 RJ 11 Cash drawer port Power button ...

Страница 16: ... 8 AGND 13 Horizontal Sync 4 N A 9 N A 14 Vertical Sync 5 GND 10 GND 15 DDC CLK COM Connector Pin Define Pin Signal Pin Signal 1 5V 12V 5 RxD 2 DCD 6 TxD 3 DTR 7 CTS 4 GND 8 RTS It could be supplied with power with 5V or 12V via Jumper or BIOS setting 1 8 USB 3 0 Connector Pin Define 9 1 5 4 Pin Signal Pin Signal 1 USB Vcc 5 StdA_SSRX 2 USB 6 StdA_SSRX 3 USB 7 GND 4 USB GND 8 StdA_SSTX 9 StdA_SSTX...

Страница 17: ... 4 24V 5 CASH2 6 GND Voltage is selected via JP1 LAN Connector Pin Define 1 8 Pin Signal Pin Signal 1 TXA 5 TXC 2 TXA 6 TXB 3 TXB 7 TXD 4 TXC 8 TXD DC 12V Input Connector Pin Define 1 2 3 4 5 Pin Signal 1 V 2 V 3 GND 4 GND 5 GND DC 12V Output Connector Pin Define Pin Signal 1 12V 2 GND 1 2 ...

Страница 18: ...mper Setting Function CLR_COMS1 CMOS Clear Jumper 1 2 Default Normal 2 3 Clear COMS JP1 AT or ATX Select Jumper 1 2 Default ATX Mode 2 3 AT Mode JP_LVDDP1 LVDS1 LVDS2 EDP1 VDD Select Jumper 1 2 Default 3 3V 2 3 5V JP_CDPWR1 Cash Drawer Power Select Jumper 1 2 Default 24V 2 3 12V JP_CDCP1 Cash Drawer Enable Disable Select Jumper 1 2 Disable 2 3 Default Enable ...

Страница 19: ...19 Mainboard Connectors connector to speaker connector to power button connector to LVDS cable connector to VGA port connector to MSR PCBA connector to LED cable ...

Страница 20: ...20 ...

Страница 21: ...ou to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features This Setup Utility should be used for the following When changing the system configuration When a configuration error is detected and you are prompted to make changes to the Setup Utility When trying to resolve IR...

Страница 22: ...option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a triangle lead to sub screens that enable you to change the values for the option Use the cursor arrow keys to scroll through the items in the s...

Страница 23: ...ystem memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine To set the time and date use the Tab key to move from field to field Simply type the new number required If you are running a Windows OS these items are automatically updated whenever you make changes to the Windows Time and Date Properties utili...

Страница 24: ...s item allows user to enable or disable the hibernation feature for OS This option may be not effective with some OS ACPI Sleep State Use this item to define how the system suspends In the default S1 only CPU Stop Clock the suspend mode is equivalent to a software power down If you select S3 only Suspend To RAM the suspend mode is a suspend to RAM the system shuts down with the exception of a refr...

Страница 25: ...ou to enable or disable the USB maintain port EuP When enabled the system will meet EuP requirement PowerOn After PowerFail This item sets the system status after restore on AC power loss Wake system with Fixed Time This function is for setting the Date and Time for your computer to boot up When enabled more options will appear for you to specific the Date and Time Super IO Configuration Serial Po...

Страница 26: ...e Settings This item allows you to specific IO address and IRQ for the parallel port Device Mode This item allows you to set the data transfer protocol for the parallel port There are four options Standard Parallel Port Mode EPP Mode Enhanced Parallel Port ECP Mode Extended Capabilities Port and ECP EPP Mode The default setting is Standard Parallel Port Mode Extended Capabilities Port ECP and Enha...

Страница 27: ...is item allow you to enable or disable EIST Enhanced Intel Speedstep Technology When enabled CPU will reduce power consumption Turbo Mode This item allow you to enable or disable processor Turbo Mode Active Processor Cores This item allows you to enables or disables number of cores in each processor package ...

Страница 28: ...k Stack This item allows you to enables or disables the UEFI network stack Ipv4 PXE Support This item allows you to enables or disables IPv4 PXE boot support When disabled IPv4 PXE boot support will not be available Ipv6 PXE Support This item allows you to enables or disables IPv6 PXE boot support When disabled IPv6 PXE boot support will not be available ...

Страница 29: ...ort Option ROM Messages This item is used to set a display mode Force BIOS or Keep Current for Option ROM Boot option filter This item controls the priority of Legacy and UEFI Option ROM execution These items control the execution of UEFI and Legacy PXE OpROM eMMC Configuration ...

Страница 30: ...r disables eMMC device supported USB Configuration Legacy USB Support When enabled the BIOS will enable legacy support for USB keyboards mice and floppy drives You will be able to use these USB devices even with operating systems that do not support USB ...

Страница 31: ...31 Chipset Settings This screen allow you to configure the chipset options Memory Information ...

Страница 32: ...tem memory can be allocated to GTT Aperture Size This field allows you to select how much system memory can be allocated to graphics chip for video purposes The aperture is a portion of the memory address range dedicated to graphics memory address space Host cycles that hit the aperture range are forwarded to the graphics chip without any translation ...

Страница 33: ...POST Backlight Control This feature allows you to specific how to control the backlight Brightness This feature allows you to adjust the brightness of the monitor PCH IO Configuration PCIE Compliance Mode Use this item to enable or disable the PCIE Compliance Mode Realtek LAN 1 Realtek LAN 2 Use this item to enable or disable the onboard Realtek LAN controller The default setting is Enabled LAN1 L...

Страница 34: ...Configuration HD Audio Support Use this item to enable or disable HD Audio support SATA Configuration SATA Controller Use this item to enable or disable the on chip SATA controller The default setting is Enabled SATA Mode Selection This item is used to configure SATA mode The default setting is IDE ...

Страница 35: ...se steps 1 Highlight the item Administrator User Password on the Security menu and press Enter 2 The password dialog box appears 3 If you are creating a new password type in the password You can type alphanumeric characters Symbols are ignored The Administrator User Password item differentiates between upper and lower case characters Press Enter after you have typed in the password To confirm the ...

Страница 36: ...FFF means indefinite waiting Bootup Numlock State This item is used to select the Power on state for Numlock FullScreen Logo This item enables you to show the full screen logo on the bootup screen CashDraw2 Detect This item allows you to enable or disable the CashDraw2 detecting function Boot Option x This item allows you to set the system boot order ...

Страница 37: ...rn to the menu NOTE If you have made settings that you do not want to save use the Discard and Reset item and press Yes to discard any changes you have made Restore Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The optimized defaults place demands on the system that may be greater than the performance level of the compo...

Страница 38: ...38 ...

Страница 39: ... to install the included drivers and software Intel Chipset Driver The Intel Chipset Device Software updates the Windows INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Click Next to continue ...

Страница 40: ...40 2 Read the license agreement then click Accept 3 Browse the ReadMe Information then click Install ...

Страница 41: ...41 4 The Intel Chipset Software Utility files are installed to the system When prompted to restart click Restart Now to restart the system ...

Страница 42: ...42 LAN Driver Refer to the following to install the LAN driver 1 Click Next to continue 2 Click Install to begin installation ...

Страница 43: ...43 3 When installation is completed click Finish ...

Страница 44: ...44 Audio Driver Refer to the following to install the audio driver 1 Click Next to continue 2 Click Next to continue ...

Страница 45: ...45 3 Select Yes I want to restart my computer now Then click Finish to restart the system ...

Страница 46: ...46 Serial IO Driver Refer to the following to install the Serial IO driver 1 Click Next to continue 2 Read the license agreement check I accept the term of the License Agreement Click Next to continue ...

Страница 47: ...47 3 Click Next to continue 4 Click Next to continue ...

Страница 48: ...48 5 Click Yes I want to restart my computer now and then click Finish ...

Страница 49: ...49 Graphics Driver Refer to the following to install the graphics driver 1 Double click the executable file The following screen appears Click Next to continue 2 Click Next to continue ...

Страница 50: ...50 3 Read the license agreement then click Yes 4 Click Next to continue ...

Страница 51: ...51 5 Click Next to continue 6 Select Yes I want to restart this computer now Click Finish to complete the installation ...

Страница 52: ...52 ...

Страница 53: ...s in order If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs Cash Drawer Checkout Refer to the following to check for a cash drawer problem IMPORTANT The cash drawer RJ 11 connector is DC 24V Ensure the cash drawer to be connected matches this power specification 1 Connect the RJ 11 cable from the cash drawer to...

Страница 54: ... Close Low 0 Open Cashdrawer B Control port 0598 0 High 1 Close Low 0 Open Cashdrawer B Status port 0588 1 High 1 Close Low 0 Open LCD Symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen Reseat the LCD cable LCD backlight is working but text is not visible on screen Reseat the LCD cable Replace the LCD LCD screen is garbled Characters are missing ...

Страница 55: ...r shuts down unexpectedly Cannot turn the system on Reseat the power AC adapter cable Reseat the power AC adapter Replace the mainboard Cannot turn the system off Hold down the power button for four seconds Replace the mainboard Network Symptoms Symptom Corrective Procedure Cannot access LAN Confirm that network hub switch if present is functioning correctly Reseat the RJ 45 cable Confirm green an...

Страница 56: ...ymptoms Symptom Corrective Procedure USB ports do not work COM ports do not work Reseat the I O cable Reinstall the drivers Replace the mainboard Boot Symptoms Symptom Corrective Procedure System continually reboots on power up Restore the BIOS defaults Remove all I O device drivers then reinstall the drivers one by one Reseat the SATA cable Reseat the memory card Reseat the power adapter Replace ...

Страница 57: ...CAUTION To prevent scratching the case of the device make sure the worktop surface is clean and flat If you need to put the display facing down be sure to use a foam mat Replacing Parts Take note of the following when replacing parts If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs When replacing a malfunctioni...

Страница 58: ...ove the screws that secures the base to the panel CAUTION The screen is fragile Placing the monitor face down on a flat soft area prevents scratches defacing or breakage 2 Slide the panel and remove it from the base ...

Страница 59: ...e following FRUs Panel 1 Remove the DECO cover on the MSR cover 2 Remove the two screws that secure the MSR cover 3 Push and shile out to remove the MSR cover 4 Remove the DECO cover on the VFD cover 5 Remove the two screws that secure the VFD cover ...

Страница 60: ...60 6 Push and slide out to remove the VFD cover 7 Remove 7 screws from the shield 8 Remove the shield ...

Страница 61: ...61 9 Remove 12 screws from the panel back cover 10 Open the panel back cover ...

Страница 62: ...62 MSR PCBA Before proceeding remove the following FRUs Panel Panel Back Cover 1 Remove two screws that secure the MSR PCBA 2 Disconnect the cable from the mainboard 3 Remove the MSR PCBA ...

Страница 63: ...r Button and LED PCBA Before proceeding remove the following FRUs Panel Panel Back Cover 1 Disconnect the cables from the mainboard 2 Remove 2 screws that secure the power button and LED PCBA 3 Remove the PCBA ...

Страница 64: ...64 Speaker Before proceeding remove the following FRUs Panel Panel Back Cover 1 Remove 2 screws that secure the speaker 2 Disconnect the cable from the mainboard 3 Remove the speaker ...

Страница 65: ...e the following FRUs Panel Panel Back Cover 1 Disconnect the VGA port connector 2 Remove the screw that secures the VGA port grounding wire on the motherboard 3 Remove the 2 hex screws on either side of the VGA port 4 Remove the VGA port ...

Страница 66: ...66 LVDS Cable Before proceeding remove the following FRUs Panel Panel Back Cover 1 Disconnect the LVDS cable 2 Remove the screw that secures the LVDS grounding wire on the motherboard ...

Страница 67: ...67 I O Shield Before proceeding remove the following FRUs VGA Port 1 Remove the 3 screws that secure the I O Shiled on Panel Bracket 2 Remove the I O Shiled ...

Страница 68: ...ing remove the following FRUs Panel Panel Back Cover 1 Disconnect the MSR PCBA Power Button and LED PCBA Speaker VGA Port and LVDS Cable connectors from the mainboard 2 Remove all screws from the mainboard 3 Remove the mainboard ...

Страница 69: ...ernet x 2 Storage M 2 PCIe SSD 128G 256G External I O Interface 2 Serial ports RS232 RJ45 RI 5V 12V selection by BIOS COM1 COM2 2 LAN IEEE 802 3 10 100 1000 Mbps Ethernet RJ45 1 RJ11 port supports 2 cash drawer with 24V 12V by jumper setting 1 DC 12V 2 6A out 4 USB 3 0 USB 3 0 2 0 1 DC 12V input power jack 1 Audio 1 Line out 1 HDMI port 1 VGA Speaker 1 Speaker 3W Optional Peripheral MSR IC Card Re...

Страница 70: ...0 100 1000 Gigabit Ethernet x 2 Storage M 2 PCIe SSD 128G External I O Interface 2 Serial ports RS232 RJ45 RI 5V 12V selection by BIOS COM1 COM2 2 LAN IEEE 802 3 10 100 1000 Mbps Ethernet RJ45 1 RJ11 port supports 2 cash drawer with 24V 12V by jumper setting 1 DC 12V 4 USB 3 0 USB 3 0 2 0 1 DC 12V input power jack 1 Audio 1 Line out 1 HDMI port 1 VGA Speaker 1 Speaker 3W Optional Peripheral MSR Cu...

Страница 71: ...upports 2 cash drawer with 24V 12V by jumper setting 1 DC 12V 2 6A out 4 USB 3 0 USB 3 0 2 0 1 DC 12V input power jack 1 Audio 1 Line out 1 HDMI port 1 VGA Expansion I O Factory options 1 Serial ports RS 232 DB9 COM3 0V 5V 12V selection by jumper 1 LPT Port 1 Serial ports RS 232 DB9 COM3 0V 5V 12V selection by jumper 2 USB Type A USB3 0 2 0 2 Serial ports RS 232 DB9 COM3 COM4 0V 5V 12V selection b...

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