18
Troubleshooting
Problem
Possible causes
What to do
The induction hob
cannot be turned
on.
No power.
Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and
the problem persists, call a
qualified technician.
The touch controls
are unresponsive.
The controls are locked.
Unlock the controls. See section
‘Using your induction cooktop’ for
instructions.
The touch controls
are difficult to
operate.
There may be a slight film of
water over the controls or
you may be using the tip of
your finger when touching
the controls.
Make sure the touch control area
is dry and use the ball of your
finger when touching the
controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer
or cleaning products being
used.
Use cookware with flat and
smooth bases. See ‘Choosing the
right cookware’.
See ‘Cleaning and Maintenance’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your
cookware (layers of different
metals vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction hob
makes a low
humming noise
when used on
a high heat setting.
This is caused by the
technology of induction
cooking.
This is normal, but the noise
should go down or disappear
completely when you decrease
the heat setting.
Fan noise coming
from the induction
hob.
A cooling fan built into your
induction hob has come on
to prevent the electronics
from overheating. It may
continue to run even after
you’ve turned the induction
hob off.
This is normal and requires no
action. Do not switch the power
to the induction hob off at the
wall while the fan is running.
