Warranty Period:
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the “Product”)
will be free from defects in materials and workmanship
at the date of purchase by the Purchaser.
Limited Warranty
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY
IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from
an authorized Horizon dealer. Third party transactions
are not covered by this warranty. Proof of purchase is
required for warranty claims. Further, Horizon reserves
the right to change or modify this warranty without
notice and disclaims all other warranties, express or
implied.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE OF THE PRODUCT.
THE PURCHASER ACKNOWLEDGES THAT THEY
ALONE HAVE DETERMINED THAT THE PRODUCT
WILL SUITABLY MEET THE REQUIREMENTS OF THE
PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation
hereunder shall be that Horizon will, at its option, (i)
repair or (ii) replace, any Product determined by Horizon
to be defective. In the event of a defect, these are
the Purchaser’s exclusive remedies. Horizon reserves
the right to inspect any and all equipment involved in
a warranty claim. Repair or replacement decisions are
at the sole discretion of Horizon. This warranty does
not cover cosmetic damage or damage due to acts of
God, accident, misuse, abuse, negligence, commercial
use, or modification of or to any part of the Product.
This warranty does not cover damage due to improper
installation, operation, maintenance, or attempted repair
by anyone other than Horizon. Return of any goods
by Purchaser must be approved in writing by Horizon
before shipment.
Damage Limits:
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN
ANY WAY CONNECTED WITH THE PRODUCT, WHETHER
SUCH CLAIM IS BASED IN CONTRACT, WARRANTY,
NEGLIGENCE, OR STRICT LIABILITY. Further, in no
Warranty and Follow-Up Procedures
event shall the liability of Horizon exceed the individual
price of the Product on which liability is asserted. As
Horizon has no control over use, setup, final assembly,
modification or misuse, no liability shall be assumed nor
accepted for any resulting damage or injury. By the act
of use, setup or assembly, the user accepts all resulting
liability.
If you as the Purchaser or user are not prepared
to accept the liability associated with the use of
this Product, you are advised to return this Product
immediately in new and unused condition to the place of
purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
Safety Precautions:
This is a sophisticated hobby Product and not a toy.
It must be operated with caution and common sense
and requires some basic mechanical ability. Failure to
operate this Product in a safe and responsible manner
could result in injury or damage to the Product or
other property. This Product is not intended for use by
children without direct adult supervision. The Product
manual contains instructions for safety, operation
and maintenance. It is essential to read and follow all
the instructions and warnings in the manual, prior to
assembly, setup or use, in order to operate correctly
and avoid damage or injury.
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase
cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been
started, you must contact Horizon directly. This
will enable Horizon to better answer your questions
and service you in the event that you may need any
assistance. For questions or assistance, please direct
your email to [email protected],
or call 877.504.0233 toll free to speak to a service
technician.
Inspection or Repairs
If this Product needs to be inspected or repaired,
please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost
or damaged parcels, as
Horizon is not responsible
for merchandise until it arrives and is accepted
at our facility
. A Service Repair Request is available
at www.horizonhobby.com on the “Support” tab. If
you do not have internet access, please include a
letter with your complete name, street address, email
address and phone number where you can be reached
during business days, your RMA number, a list of
the included items, method of payment for any non-
warranty expenses and a brief summary of the problem.
Your original sales receipt must also be included for
warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of
the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met,
your Product will be repaired or replaced free of
charge. Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty
the repair will be completed and payment will
be required without notification or estimate of
the expense unless the expense exceeds 50%
of the retail purchase cost.
By submitting the item
for repair you are agreeing to payment of the repair
without notification. Repair estimates are available upon
request. You must include this request with your repair.
Non-warranty repair estimates will be billed a minimum
of ½ hour of labor. In addition you will be billed for
return freight. Please advise us of your preferred
method of payment. Horizon accepts money orders and
cashiers checks, as well as Visa, MasterCard, American
Express, and Discover cards. If you choose to pay by
credit card, please include your credit card number
and expiration date. Any repair left unpaid or unclaimed
after 90 days will be considered abandoned and will be
disposed of accordingly.
Please note: non-warranty
repair is only available on electronics and model
engines.
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or
concerns regarding this product or warranty.
