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13. GUARANTEE CERTIFICATE
Dear Customer,
All of our products undergo strict quality checks to ensure that they reach you in perfect condition. In the unlikely
event that your device develops a fault, please contact our service department at the address shown on this
guarantee card. Of course, if you would prefer to call us then we are also happy to offer our assistance under
the service number printed below. Please note the following terms under which guarantee claims can be made:
1.
These guarantee terms cover additional guarantee rights and do not affect your statutory warranty rights.
We do not charge you for this guarantee.
2.
Our guarantee only covers problems caused by material or manufacturing defects, and it is restricted to the
rectification of these defects or replacement of the device. Please note that our devices have not been
designed for use in commercial, trade or industrial applications. Consequently, the guarantee is invalidated
if the equipment is used in commercial, trade or industrial applications or for other equivalent activities. The
following are also excluded from our guarantee: compensation for transport damage, damage caused by
failure to comply with the installation/assembly instructions or damage caused by unprofessional
installation, failure to comply with the operating instructions (e.g. connection to the wrong mains voltage or
current type), misuse or inappropriate use (such as overloading of the device or use of non-approved tools
or accessories), failure to comply with the maintenance and safety regulations, ingress of foreign bodies
into the device (e.g. sand, stones or dust), effects of force or external influences (e.g. damage caused by
the device being dropped) and normal wear resulting from proper operation of the device.
This applies in
particular to rechargeable batteries for which we nevertheless issue a guarantee period of 12 months.
The guarantee is rendered null and void if any attempt is made to tamper with the device.
3.
The guarantee is valid for a period of 3 years starting from the purchase date of the device. Guarantee
claims should be submitted before the end of the guarantee period within two weeks of the defect being
noticed. No guarantee claims will be accepted after the end of the guarantee period. The original guarantee
period remains applicable to the device even if repairs are carried out or parts are replaced. In such cases,
the work performed or parts fitted will not result in an extension of the guarantee period, and no new
guarantee will become active for the work performed or parts fitted. This also applies when an on-site
service is used.
4.
In order to assert your guarantee claim, please send your defective device postage-free to the address
shown below. Please enclose either the original or a copy of your sales receipt or another dated proof of
purchase. Please keep your sales receipt in a safe place, as it is your proof of purchase. It would help us if
you could describe the nature of the problem in as much detail as possible. If the defect is covered by our
guarantee then your device will either be repaired immediately and returned to you, or we will send you a
new device.
Of course, we are also happy offer a chargeable repair service for any defects which are not covered by the
scope of this guarantee or for units which are no longer covered. To take advantage of this service, please send
the device to our service address.
Einhell UK Ltd
Morpeth Wharf
Twelve Quays
Birkenhead, Wirral
CH41 1LF
Tel. 0151 6491500, Fax 0151 6491501
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